Keno Ely

John M. Smith Home Makers 30 sec radio spot (1998). PROFESSIONAL EXPERIENCE: 10/05 – present CS Representative, Oxxford Clothes – Corporate Chicago, IL Responsible for providing daily status and timing to retailers regarding seasonal, one-time and repeat orders for high profile clients Helped to increase consumer penetration by implementing media campaign targeting a younger affluent demographic (Metro Elite and Upscale Suburban) Successfully managed and developed Oxxford’s updated website launch Managed and maintained fabric selections of major department stores across the country Responsible for pinpointing media outlets (newspapers, television and magazines) that have a high probability of reaching our targeted consumers Assisted in selecting fabrics for suits, trousers, shirts, sport coats, ties and top coats for the spring and fall 2006 custom lines Worked closely with the CEO and VP of the company to minimize production and process inefficiencies utilizing Six Sigma methodologies Managed several internal meetings with senior level executives on a weekly basis Established the bar for exemplary customer service by providing retailers a level of support and direction that was once thought to be unattainable 5/04 – 4/05 Client Service Manager, Spectra Marketing Chicago, IL Provided Consumer Segmentations, Data Integration and Retail Intelligence to CPG clients enabling them to successfully target high volume potential consumers Responsible for providing analytic and research support to Spectra consultants, management and clients Successfully prepared and presented insightful presentations for CPG clients looking to increase consumer penetration and or buy rate Received Spectra certification in the RMI (Retailer Manufacturer Interface) process Responsible for pinpointing media outlets (newspapers, television, magazines and radio) that have a high probability of reaching our clients core consumers Received 2nd and 3rd quarter achievement awards for producing exceptional research data for our Internal and External clients Maintained and delivered the highest level of customer service while working in a fast-paced, focused and results oriented environment 2/97 – 4/03 Information Resources, Inc Chicago, IL Database/Category Manager (1999-2003) Managed time - sharing monthly and adhoc deliverables for high profile accounts such as Dean Foods, Procter and Gamble and The Clorox Company Proficient in data trending and analysis of syndicated research data Extensive experience in public speaking and public relations Managed countless external/ internal meetings with senior level executives Implemented monthly meetings with several internal teams as a means to improve data quality and over all client satisfaction Provided technical expertise on database parameters, complicated product hierarchies, category definitions, internal systems and Delivery applications Assisted in interviewing and hiring employees, as well as, delegated responsibilities and monitored overall job performance to ensure accuracy and adherence to department SOPs Helped to implement the Wal-Mart solution for all IRI clients purchasing the mass geography (This business alternative helped save the company millions of dollars in lost revenue) Member of several internal task forces that have helped develop new and improve existing processes, trainings and documentation Managed and maintained syndicated data reviews product lists and item coding Department point person for military data submissions Coordinated installations of IRI based applications and client custom databases Knowledge of Six Sigma -Statistical measure of the performance of a process or product Provided Internal and External clients with the highest quality of customer service that was instrumental in securing several uncontested contract renewals Senior Database Specialist (1998-1999) Maintained and delivered industry data through multi-dimensional databases for consumer packaged goods clients Lead monthly production process to obtain monthly product placement approval Liaison between item coding and client service departments Provided recommendations to clients based on market trends Received 2nd and 3rd quarter bonuses for helping to secure additional adhoc and weekly revenue Assistant Database Specialist (1997-1998) Evaluated products for client approval to optimize overall category management Analyzed market trends and identified data irregularities resulting in increased data quality and accuracy Selected for special team dedicated to high profile account 1996 – 1997 Sales/Marketing Assistant, Woodside Avenue Music Evanston, IL Created publicity press packets for studio and studio artists Successfully managed the studios accounting and monthly payroll Maintained incoming and outgoing sales orders 1994 – 1996 Sales Associate, J. Crew (Michigan Ave) Chicago, IL Responsible for selling merchandise to customers in retail environment Achieved and exceeded daily store sales quotas Provided superior service to in-store customers by assisting them with merchandise selection and effectively responding to requests, inquiries, suggestions and/or concerns Established and maintained an exemplary network of client relationships on an ongoing basis through effective communication and excellent service FUNCTIONAL SKILLS: Strong analytical skills: able to quickly grasp technical concepts and apply them to business processes and needs Exceptional verbal, written and presentation skills Excellent interpersonal skills; very successful at building relationships with all levels of management, developers, analysts, media and support personnel TECHNICAL SKILLS: UNIX, Oracle Express Applications, IBM MVS mainframe, JCL usage, CCM, Windows 95/2000/NT, Power Point, MS Office, MS Project, Work Bench, Analyzer, Spectra Advantage, Enlighten and InfiNet systems EDUCATION: Loyola University – Chicago Bachelor of Business Administration – Marketing (1997) Minor – Psychology NCAA Student Athlete – Captain and four- year Varsity member of Loyola University Cheerleading Squad PROFESSIONAL EXPERIENCE: 10/05 – present CS Representative, Oxxford Clothes – Corporate Chicago, IL Responsible for providing daily status and timing to retailers regarding seasonal, one-time and repeat orders for high profile clients Helped to increase consumer penetration by implementing media campaign targeting a younger affluent demographic (Metro Elite and Upscale Suburban) Successfully managed and developed Oxxford’s updated website launch Managed and maintained fabric selections of major department stores across the country Responsible for pinpointing media outlets (newspapers, television and magazines) that have a high probability of reaching our targeted consumers Assisted in selecting fabrics for suits, trousers, shirts, sport coats, ties and top coats for the spring and fall 2006 custom lines Worked closely with the CEO and VP of the company to minimize production and process inefficiencies utilizing Six Sigma methodologies Managed several internal meetings with senior level executives on a weekly basis Established the bar for exemplary customer service by providing retailers a level of support and direction that was once thought to be unattainable 5/04 – 4/05 Client Service Manager, Spectra Marketing Chicago, IL Provided Consumer Segmentations, Data Integration and Retail Intelligence to CPG clients enabling them to successfully target high volume potential consumers Responsible for providing analytic and research support to Spectra consultants, management and clients Successfully prepared and presented insightful presentations for CPG clients looking to increase consumer penetration and or buy rate Received Spectra certification in the RMI (Retailer Manufacturer Interface) process Responsible for pinpointing media outlets (newspapers, television, magazines and radio) that have a high probability of reaching our clients core consumers Received 2nd and 3rd quarter achievement awards for producing exceptional research data for our Internal and External clients Maintained and delivered the highest level of customer service while working in a fast-paced, focused and results oriented environment 2/97 – 4/03 Information Resources, Inc Chicago, IL Database/Category Manager (1999-2003) Managed time - sharing monthly and adhoc deliverables for high profile accounts such as Dean Foods, Procter and Gamble and The Clorox Company Proficient in data trending and analysis of syndicated research data Extensive experience in public speaking and public relations Managed countless external/ internal meetings with senior level executives Implemented monthly meetings with several internal teams as a means to improve data quality and over all client satisfaction Provided technical expertise on database parameters, complicated product hierarchies, category definitions, internal systems and Delivery applications Assisted in interviewing and hiring employees, as well as, delegated responsibilities and monitored overall job performance to ensure accuracy and adherence to department SOPs Helped to implement the Wal-Mart solution for all IRI clients purchasing the mass geography (This business alternative helped save the company millions of dollars in lost revenue) Member of several internal task forces that have helped develop new and improve existing processes, trainings and documentation Managed and maintained syndicated data reviews product lists and item coding Department point person for military data submissions Coordinated installations of IRI based applications and client custom databases Knowledge of Six Sigma -Statistical measure of the performance of a process or product Provided Internal and External clients with the highest quality of customer service that was instrumental in securing several uncontested contract renewals Senior Database Specialist (1998-1999) Maintained and delivered industry data through multi-dimensional databases for consumer packaged goods clients Lead monthly production process to obtain monthly product placement approval Liaison between item coding and client service departments Provided recommendations to clients based on market trends Received 2nd and 3rd quarter bonuses for helping to secure additional adhoc and weekly revenue Assistant Database Specialist (1997-1998) Evaluated products for client approval to optimize overall category management Analyzed market trends and identified data irregularities resulting in increased data quality and accuracy Selected for special team dedicated to high profile account 1996 – 1997 Sales/Marketing Assistant, Woodside Avenue Music Evanston, IL Created publicity press packets for studio and studio artists Successfully managed the studios accounting and monthly payroll Maintained incoming and outgoing sales orders 1994 – 1996 Sales Associate, J. Crew (Michigan Ave) Chicago, IL Responsible for selling merchandise to customers in retail environment Achieved and exceeded daily store sales quotas Provided superior service to in-store customers by assisting them with merchandise selection and effectively responding to requests, inquiries, suggestions and/or concerns Established and maintained an exemplary network of client relationships on an ongoing basis through effective communication and excellent service FUNCTIONAL SKILLS: Strong analytical skills: able to quickly grasp technical concepts and apply them to business processes and needs Exceptional verbal, written and presentation skills Excellent interpersonal skills; very successful at building relationships with all levels of management, developers, analysts, media and support personnel TECHNICAL SKILLS: UNIX, Oracle Express Applications, IBM MVS mainframe, JCL usage, CCM, Windows 95/2000/NT, Power Point, MS Office, MS Project, Work Bench, Analyzer, Spectra Advantage, Enlighten and InfiNet systems EDUCATION: Loyola University – Chicago Bachelor of Business Administration – Marketing (1997) Minor – Psychology NCAA Student Athlete – Captain and four- year Varsity member of Loyola University Cheerleading Squad