Veronica Louis

Veronica O. Louis (513) 252-6172 Experience: WTSJ / WBOB radio 1050 AM Assistant to the Program Director June 2003- June 2004 · Commercial voiceovers · Public service announcements · Some production work Experience: Cincinnati Bell Telephone Trainer and Developer for Directory Assistance Operators June 2000 – June 2002 · Selected by the Director of Operator services to be the voice on recorded messages for 411 businesses in Cincinnati and NKY area · Selected by Supervisors to train New students and develop existing employees in customer service and tone · Administered training classes for initial training, new service, and maintenance of directory assistance services · Wrote progress reports and graded tests Consulted with supervisors regarding progress of Students Directory Assistance Operator June 2002 – March 2003 · Provided prompt and courteous information to telephone customers · Received numerous customer service awards Directory Assistance Operator April 1987 – 2000 · Provided prompt and courteous information to telephone customers · Received numerous customer service awards Education University of Washington, Seattle, Washington September 1978 Seattle Community College, Seattle, Washington College of Great Falls, Great Falls, Montana September 1972 Typing and speed writing certificates References available upon request Training on how to be a professional phone operator with 30 years experience. Won numerous awards at the state level in oration. I work with nuendo on a pc with various plug in sounds and instrument sounds. I was the recorded voice for 411 on hold calls for Cincinnati Bell. Also the voice for directly to you which was a voice to automatically connect the customer to numbers they received for 411 calls. I have also done public service announcements as well as commercials for local radio stations.