Sylvia Grosneau

I am starting. SYLVIA GROSNEAU 2255 Lake Street, Apt. # 9, San Francisco, CA 94121. Tel # 415-831-2261 CAREER OBJECTIVE A challenging position where creativity, sales skills and demonstrated abilities to work with and motivate others can be applied to expand product awareness, generate sales and maintain effective customer relations. AREAS OF EXPERTISE September 1994 - Present San Francisco, CA UNITED AIRLINES Flight Attendant · Service as an art. · Flexibility, dependability. · Promote the image of United as "The Worldwide Airline of choice”. · Established and nurtured long term customer service relationships (i.e. 1K & Premier customers). · Sold and promoted on board services and products. · Cross sold UAL services and products such as Mileage Plus, UAL credit card, United Express and partner airlines. · Numerous safety and emergency trainings. . CHRISTIAN DIOR PERFUMES May 1993 – May 1994 Chicago, IL Promotion assistant/Beauty Consultant · Demonstrated and sold cosmetics: trained customers to effectively use beauty products; · Maintained sales inventory records. ' · Promoted product line at various retail stores in Chicago (Saks Fifth Avenue, Neiman Marcus, Bloomingdale's, Lord and Taylor and Marshall Field's). CONCIERGE UNLIMITED, INC. July 1992 - April 1993 Chicago, IL. Concierge for a luxury Residential building located in Downtown Chicago · Performed services all designed to assist tenants' busy lifestyle · Planned and coordinated special events · Conducted bi-monthly concierge meetings, to review company goals, bring ideas and suggestions for upcoming events. · Promoted and managed executive business center for tenants · Provided Quick Reference Guide to neighborhood services and restaurants Developed and established important contacts in the service industry SYLVIA GROSNEAU _________________________________________________ “FERRIER” RESTAURANT October 1989 - May 1992 New York, NY Floor Manager/Maitre D' · Managed French restaurant and fifteen employees including staffing, scheduling, training, payroll and bank deposits. · Conducted daily staff meetings to review menu items and sales goals · Established strong and loyal relationship with customers BRUNO DESSANGE HAIR SALON November 1987- October 1989 New York, NY Assistant Manager/Manager · Motivated and developed staff while setting an example regarding effective use of all selling tools to insure proper sell through and achievement of established goals. · Generated a new sales territory as a test market due to marketing research for Bruno Dessange new line (hair product) · Resolved customer/client problems to insure company image Hired and trained reception desk with computer system Coordinated staff schedule and appointments · Directed promotional activities throughout the year · Achieved superior performance in sales and customer service Promoted as a manager within six months PERSONAL QUALITIES · Decisive -able to make difficult choices and accept responsibilities for results · Efficient - highly organized and plan time well · Customer service oriented · Fluent in French and English · French native, dual citizenship. EDUCATION · Baccalaureate literature (major in literature and languages). Institution Francoise D' Amboise, Nantes, France. 1979 · Four years of attended college in Faculty of Nantes, France (major in journalism). 1982