MICHAEL GRANT

I can do a carribean accent, Puerto Rican, Dominican and Haitian accent.

I recall assiting one customer who did not want me to end a particular call. She was captivated by my voice and was coming up with every request the company could provide and answer for.She kept asking me if I'd like to work for her radio station.It was very strange, but funny situation to be in. You are not allowed to hangup on a customer like that. The experience was quite flattering and further convinced me to pursue a voice over career. I received a Bachelor's Degree in International Managemrnt and Accounting from Pace University in addition to a Certificate in International Marketing. I've done a lot of coaching and training of call center representatives on proper protocol and call handling skills. I authored an instructional piece "The Art of Providing Information to the Customer" among a few other training methods which were used by several other supervisors at the Call Center titled. I've created several coaching techniques to enhance the representatives call taking ability. I've attaended a couple on workshops on Voice Over. I worked primarily on the telephone and have done some IVR Recordings. I was one of the Outstanding Performers on the Escalation Line where irate and challenging customers were transferred to. I am very engaging, animated and outgoing on the telephone as well as in certain social settings. I can be very persuasive and also described as very kind on the telephone.