Mary Savoy

Voice-over talent for the following: * software training video for Hamilton Company, Reno, NV * Kauai infomercial, including DeeDee's condo at Poipu Sands for Savoy Savvy Travel. ProTools 101 audio-mixing from Diablo Valley College ProTools 8 and mbox Pro Sony MDR-7506 Professional Headphones Rode NT-1A Condensor Microphone PROFILE Project Management Professional (PMP) and Microsoft Certified Trainer with 10+ years experience in the information technology with, special expertise in Microsoft SharePoint, Windows operating systems, and the Office suite technologies. Known for high attention to detail with an emphasis in creating value, in addition to excellent skills in organization, I am passionate about adult learning and committed to always working smarter, and more effectively. CAREER HIGHLIGHTS • Singlehandedly provided Microsoft Technical Training for 8,000 students • Realized $3 million in savings by providing customized in-house training over 8 years • Delivered over 2,000 classes in Microsoft Office and Windows PROFESSIONAL EXPERIENCE California Pacific Medical Center (CPMC), San Francisco, CA 2001 – 2009 One of the largest private, not-for-profit, academic medical centers in California and is a Sutter Health affiliate Project Manager/Microsoft Technical Specialist * Enabled an efficient and effective IT documentation management system by training 70 IT end-users in Microsoft SharePoint processes, including administration, surveys, lists, document libraries, and document versioning * Increased productivity and encouraged self-reliance of users by designing and writing more than 50 technical Information Technology (IT) procedures, including SharePoint How-To documents * Managed content intranet sites for the IT Department and CPMC Microsoft Training Program, resulting in communicating updates to employees companywide. * Achieved more than $350,000 annual savings and increased productivity by spearheading development, set-up, and presentation of in-house training programs targeted to hospital end-users in Microsoft Windows and Office suite * Increased awareness and attendance by 25% of the CPMC Microsoft Training Program by conceiving an innovative approach - Created the bi-weekly CPMC Microsoft Wiz Quiz Program - Modeled by several other CPMC departments for their own incentive programs Tealeaf Technology, Inc., San Francisco, CA 2000 – 2001 An independent spin-off of SAP that provided visibility, insight, and answers in software form of customer experience analytics for companies doing business online Network Administrator * Increased network capacity by implementing migration plan to upgrade network operating system from Microsoft Windows NT to 2000 * Met programmers’ requirements by building test and production PCs using Norton Ghost * Lowered front office staff costs by administering Nortel phone mail system, new from plain old telephone system (POTS) Mary Chan Savoy, San Ramon, CA 1996 – Present Independent consultant delivering project management services, custom PC training, web design and development, network support, help desk management and end-user training in Microsoft SharePoint, Office, Groupwise, PC Docs, iManage, and InterAction * Acclimated new users by managing and training help desk team in timely, documented responses to end-user issues * Ensured users with fully-functional PCs by proper hardware configuration and imaging of Microsoft Windows operating system, Office suite, and anti-virus software TECHNICAL EXPERTISE • Microsoft SharePoint Server • Microsoft SharePoint Designer • Microsoft Office • Avid ProTools • Adobe Contribute • Microsoft SQL Server • Cognos PowerPlay • HealthStream Learning Management System CERTIFICATIONS AND AWARDS Project Management Institute (PMI) Project Management Professional (PMP) Microsoft Certified Trainer (MCT) Microsoft Certified Technology Specialist (MCTS) - Microsoft Office SharePoint Server (MOSS) 2007, Web Applications, C#.NET 2005, SQL Server 2005 Microsoft Certified Applications Specialist (MCAS) – Microsoft Office 2007 Microsoft Certified Data Base Administrator (MCDBA) - Microsoft SQL Server 2000 Cisco Certified Network Associate (CCNA) Microsoft Certified System Engineer (MCSE) - Windows 2000, NT Microsoft Office User Specialist (MOUS) CPMC Information Technology Spotlight on Customer Service Award, August 2002 EDUCATION The College of William and Mary, Williamsburg, VA, Bachelors in Business Administration with a concentration in Management Cornell University, Certificates in Business Leadership Skills and Change Leadership Over 500 hours corporate-sponsored education in job-related skills and technologies KEYWORDS Project Management, Project Manager, Project Management Professional, PMP, Microsoft Certified Technology Specialist, MCTS, SharePoint Administrator, Microsoft Certified Application Specialist, MCAS, Microsoft Office, Word, Outlook, Excel, PowerPoint, Access, Training, Trainer, Teaching, Teacher, Mentoring, Mentor, Facilitating, Facilitator, Education, Educator, Coaching, Coach