Jonathan Clark

WORK EXPEREIENCE 1. Company : Larry McDonald Logistics - US Designation : Customer service & Voice Trainer Duration : August 1993 to June 1998 2. Company : Grand Island Express - US Designation : Customer service & Voice Trainer Duration : June-1998 to March 2002 3. Company : EMW HVAC, Germany Designation : Marketing & Sales Duration : May 2002 to 2004 December 4. Company : Engle Logistics customer care - US Designation : Customer service Services Co-ordinator Duration : January 2004 Till Date STRENGTHS • Ability to motivate and work with team, good listener, having good communication skills and confident of undertaking any assignment. • Coach and develop the teams through leadership and assertiveness • Experience in designing Logistics training modules. • Experience of call monitoring and coaching • functions to ensure standardization of the learning systems • Making sure to send the detailed incidents and reports to the concerned partners and warehouses to follow up the issue and get it resolved • Monitor trainees' progress & provide feedback on an ongoing basis STRENGTHS • Ability to motivate and work with team, good listener, having good communication skills and confident of undertaking any assignment. • Coach and develop the teams through leadership and assertiveness • Experience in designing Logistics training modules. • Experience of call monitoring and coaching • functions to ensure standardization of the learning systems • Making sure to send the detailed incidents and reports to the concerned partners and warehouses to follow up the issue and get it resolved • Monitor trainees' progress & provide feedback on an ongoing basis STRENGTHS • Ability to motivate and work with team, good listener, having good communication skills and confident of undertaking any assignment. • Coach and develop the teams through leadership and assertiveness • Experience in designing Logistics training modules. • Experience of call monitoring and coaching • functions to ensure standardization of the learning systems • Making sure to send the detailed incidents and reports to the concerned partners and warehouses to follow up the issue and get it resolved • Monitor trainees' progress & provide feedback on an ongoing basis