Elva Figueroa

Convergys, Inc. January 2006-Current Costumer Service Rep  Assist costumers with inquiries that include: bill payment, instructional services, research, and technical problems Jostens, Inc. August 2005-January 2006 Desktop Publisher  Lead web designer, researcher, and desktop publisher for company publications. St. Augustine College August 2003-May 2005 Lab Assistant  Responsible for computer lab supervision, and aided students with computer troubleshooting. Ecolab January, 1998-June, 2001 General Office  Basic general office duties included: answering phones, data-entry and contacting customers.  Responsible for training employees on machines, filling orders, and daily reporting. I am proficient in all basic computer programs such as Microsoft Word, Word Perfect, Power Point, Visual Basic 6.0, C++, HTML, Web Design, Microsoft Access, Microsoft Front Page, Pagemaker 7.0, and Excel. I am also proficient in using all common Macintosh software. EDUCATION St. Augustine College Major: Computer Information Systems Associates Degree in Computer Information Systems