Angie Drakeford

None, but quick to learn, BA In English. also attaching resume.Looking for career change. looking for voice over, cartoon, greetings, and child voice work and employment. None 421 Woodvale PlCharlotte, NC 28208 Angela Drakeford Objective To utilize my technical skills, broad range of experience and personal interest to obtain a rewarding and challenging position beneficial to myself as well as my employer. Work experience 1993 - 1994 Sears Credit Card Center Greensboro, NC Customer Service Representative§ (5/93 - 8/94) Greensboro, NC Investigate and resolve customer problems and complaints.§ (8/94 - 11/94) Atlanta, GA Approve new accounts and updated credit bureau reports on existing ones.§ Analyze credit and income histories to assess company risk for credit applications. § Investigate possible fraudulent account activity utilizing DTEC reports. Increased account credit limits and answered customer inquiries. Work experience 1995 - 1996 First Union National Bank Charlotte, NCPersonal Service Representative§ Respond and research customer inquiries using product, business and systemic knowledge.§ Make proactive decisions regarding customer accounts to increase customer satisfaction as well as meet business needs.§ Selected as Floor Coach as well as New Hire Coach within first year of employment. Work experience 1996 - 1997 First Union National Bank Charlotte, NCQuality Specialist§ Monitor and score all functions of Customer Service daily to ensure that telephone calls and written correspondences were completely accurate. § Provide constructive feedback to Customer Service Representatives as well as business units for personal reviews and business analysis.§ Furnish reports for daily morning meetings regarding customer impact as well as daily monitoring. Work experience 1997 - 1998 First Union National Bank Charlotte, NCBusiness Systems Analyst§ Work directly with programmers to implement core credit card system fixes on the Electronic Data Systems platform.§ Interact with customers, project peers, and managers to present project details, possible impacts, potential roadblocks and targeted delivery dates.§ Made proactive decisions regarding customer accounts to increase customer satisfaction as well as meet business needs.§ Drive consensus among business areas and partnership vendors to integrate business objectives with technical solutions to ensure systemic integrity.§ Proactively identify and define business needs.§ Work directly with Credit Card, Prime Equity, Marketing and Customer Service to implement systemic fixes for the portfolio. Work experience 1999 - 2000 First Union National Bank Charlotte, NCCredit Card Activation Manager§ Solely responsible for Credit Card systemic activation via West Interactive Teleservices, Inc.§ Manage activation process on a daily basis.§ Responsible for tracking Mail Fraud and setting up mail drops to deter fraudulent activity. § Solely responsible for May 1999 identification and blocking of theft of Credit Cards totaling over $350,000 in credit limits. § Represented the Fraud Area as the Prime Equity Liaison regarding fraudulent issues. § Design and utilize activation reporting and Microsoft Access to trend customer and fraudulent activity.§ Utilize activation and customer information to profile potential gang fraudulent activity.§ Fraud Prevention representative for Credit Card Marketing and First Union Direct cross-functional teams.§ Represented the Fraud Prevention area in the Electronic Data Systems to First Data Resources processing conversion.§ Successfully converted over 2 million customer account records for the activation process at West Interactive Teleservices.§ Documented processes and procedures for all Communication and Operations analysts for conversion interim and post conversion activities. Work experience 2000 - Present Wachovia National Bank ( FUNB) Charlotte, NCSenior Systems Analyst§ Primary Commercial Card Contact for the successful Conversion of 1M + Credit Cards from the First Union processing systems to the MBNA platform.§ Primary Analyst for the successful Conversion of 300,000 Business Card accounts from the Wachovia processing system to the MBNA platform and First Union legacy interfaces.§ Daily contact for all Commercial/ Small Business card support and development projects.§ Sole Analyst contact for Wachovia Employee Credit Card support and development issues.§ Liaison between MBNA, internal business units and programmers for successful project initiation and implementation. § Primary Commercial /Small Business support contact for branches, internal business units and MBNA. . Education 2003 - present George Washington University Washington, DCProject Management Associate Certificate§ Received Associates Certificate in Project Management for the completion of the Project Management courses§ On track to receive Masters Certificate in Project Management. Education 1998 - 1999 Central Piedmont Comm Coll Charlotte, NCCriminal Justice§ Took several Continuing Education courses in Criminal Justice Education 1992 - 1993 University of North Carolina Charlotte, NCAdult Education§ Completed several Post Bacc. Adult Education Courses Education 1987 - 1991 University of North Carolina Greensboro, NCBachelor of Arts§ Received Undergraduate degree majoring in English.§ Received Undergraduate degree minoring in African American Studies Technical Skills § Advanced knowledge of all Microsoft Office and Professional programs§ Advanced user knowledge of email database and web hosting programs. § Advanced internet research and investigative skills§ Advanced knowledge ( user and technical) of internal Wachovia Credit Card and servicing systems§ Novice knowledge of Adobe photoshop . Community Service Charlotte, NC§ Member of Delta Sigma Theta Sorority Inc, 1990 – Present.§ Primary Event/Promotional Coordinator for Charlotte Historical Black College and University Little League’s flagship fundraising event. § Event Coordinator for various local political functions.§ Participant in Neighborhood Leaders program set up by Charlotte City Council, 2001.§ Manage email list of 3000 + names used to distribute Not for Profit and Charitable event information. . 4WARD Promotions 2003 - 2004 Steeple Lounge Charlotte, NC Third Thursdays § Introduced Charlotte’s young urban market to The Steeple Lounge on Thursday Nights. Before our event, The Steeple only catered to the “Goth” crowd. Upon seeing the venue and its artistic atmosphere, I immediately put together an event that focused on local radio DJ’s combined with live music entertainment. Age group targeted 30 – 40. 4WARD Promotions 2004 Legacy Classic Charlotte, NCOfficial Sponsor§ Worked with the Official Legacy Classic Committee to bring Mike Phillips to Charlotte for the Official Classic Kickoff. § Worked with the Official Legacy Classic Committee to host the Official After Party with Sean Jean Fashions, Carl Thomas, and DJ Clue. Age Group Targeted 21 + 4WARD Promotions 2004 The Breakfast Club Charlotte, NCVicious Wednesdays§ Worked with the idea that a female hosted event would increase weekly attendance. § Combined this hosting concept with live music, live spoken word, comedy and local DJ’s to implement a successful event from June – December 2004. § Hosted the Official Afterparty for the North Carolina Black Attorneys Association. AC Entertainment 2005 Breakfast Club Charlotte, NCReggae Wednesdays§ Worked with The Breakfast Club to come up with Weekly Live Music Reggae Event. AC Entertainment 2004 The Breakfast Club Charlotte, NCGiGi Annual Birthday Bash featuring Big Daddy Kane§ Worked with 2G’s entertainment and The Breakfast to produce successful Event hosted by Big Daddy Kane. 4WARD Promotions 2005 Neighborhood Theatre Charlotte, NCChi Town Steppers Monthly party § Handled all promotions for this non-profit organization’s monthly flagship event to raise money for the upcoming Historical Black College and Universities Little League. § Worked with 92.7 to coordinate radio schedule along with added promotional value.