Boss Venom

VOICE TYPE: Rev. Dr. Martin Luther King, Morgan Freeman, Dave Chappele, Will Smith, Paul Robeson, President Barak Obama, Ving Rahms, Forrest Whittaker, Samuel L . Jackson, Charismatic, Customer Service STRONG, Authoritative, Snarky, can be peppy… coffee permitting.

I have a rich and diverse background. My life experience includes: Music, construction, corporate office, Pharmacology, Religion, IT, Computer Science. But in all those fields, my voice was instrumental to my success. CAREER SUMMARY & QUALIFICATIONS Systems Analyst II A professional Systems Analysts with 12 years of experience who specializes in solving business problems with technology through development, testing and support of IT services and solutions. Here is an example of what a supervisor had to say about my job performance: “Herb possesses the ultimate “can do” attitude along with a positive energy. Always willing to step forward and assist his peers as well as other cross functional teams with a smile. He is well organized, proactive, and keeps track of current and everchanging application processes, as well as current events within the IT world. His personality and style put the customers at ease and he is quite often sought out.” -Operations Supervisor., Alpharetta, GA Excited to apply advanced knowledge of software implementation and working with clients to find the perfect solution to suit their business needs. KEY SKILLS ITIL Foundation | Scrum Master | MCP Microsoft | Linux+ CompTIA | CEH Certified Ethical Hacker EC-Council Enterprise-Level System Administration & Monitoring | Help Desk Implementation and Management | IT SOP Service Strategy Planning | Root Cause Diagnostic Analysis | Executive Desktop Support | Incident Response PROFESSIONAL BACKGROUND Transportation, Logistics, WMOS ., Alpharetta, GA 2015-Present Computer Systems Analyst II ● Provide IT support for Level 2/Tier 2 medium and large complex programs ● Respond to requests for support of applications impacting various business units ● Maintain and apply knowledge of Cyber-Security threats and solutions ● Manage field technical requirements for Ryder Executive team and Top Tier Sales Management ● Implement project execution methodologies within the team ● Analyze, track and manage warranty verification, coordination of hardware repairs and vendor management Migration Specialist removed ● Migrated new workstations from 12 acquired sites for approximately 300 users in the United States to the corporate domain ● Maintained user profiles throughout migration to insure business continuity ● Created a ‘Pre-flight” checklist prior to engaging users to efficiently troubleshoot and expedite solutions ● Successfully ran deployment packages from a central management console to workstations ● Verified system performance at each stage of migration and performed post-migration testing ● Developed system configuration requirements for all users which was implemented corporate-wide ● Developed correspondence and training materials to train new users on system updates and enhancements post-migration MSP Managed Service Provider, Miami, FL removed Network Administrator ● Provided Network Administrative support for a large and culturally diverse Managed Service Provider (80+ client sites) ● Managed remote servers, system administration, Active Directory account creation/termination, group management, granting and revocation of rights ● Performed desktop and server OS troubleshooting, AV management and patch-level reporting ● Maintained Portal Administration of hosted MS Exchange, MXLogic and cloud based SaaS ● Streamlined a process for remote access management of desktop, servers and printers to analyze and resolve issues ● Configured and deployed clustering and network load balancing for home health applications Small to Medium Technical Support company , Miami, FL removed Security Analyst ● Developed IT system specifications after evaluating customer's nature of work and business volume ● Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking ● Set up, secured, and maintained wireless networks including TCP/IP routing and firewall configuration ● Performed problem diagnosis and troubleshooting for clients and provided recommendations for time vs. cost solutions ● Resolved virus and malware issues using Microsoft-based, Norton and Linux-based toolsets. Performed data recovery with Linux-based tools ● Performed site-surveys with Kismet and Linux Backtrack (Wi-Fi) tools, installed and configured consumer-grade Cisco wireless routers AeroSpace Leasing & Sales Company , Ft. Lauderdale, FL removed Executive Technical Support Specialist ● Provided high-quality Desktop Support for the CEO and the Executive Team ● Coordinated network enhancements and deployments with the Helpdesk in Amsterdam. ● Monitored equipment and worked with ITIL/ITSM to resolve up to 15 tickets per day via TrackIt! system Aviation MRO, Doral, FL removed Senior Network Analyst ● Provided superior technical support for 8 offices, managing infrastructure consisting of Cisco core routers and switches, ASA firewalls, with DELL servers running Windows removed OS, MS Exchange 2003, MS SQL 2005, Citrix Farm and, Symantec Enterprise product suite ● Performed system administration, Active Directory account creation, group management, granting and revocation of rights, controlled access to sensitive data and transactions in our custom-built Quantum Database application ● Contributing team member for Sarbanes-Oxley (SOX) compliance control implementation and testing. Our compliance processes and accuracy levels were so high that KPMG and PWC recognized my management efforts and changed our audit frequency from quarterly to annually ● Managed vendor relationships and contract negotiations for infrastructure, hardware and, licensing which contributed to a 12% reduction in the IT operating budget Mail order catalog company., Miami, FL removed Senior Network Analyst ● Proactively supported Win95 & NT LAN/WAN and IBM SNA networks as second level technical support lead ● Interfaced with approximately 1,530+ local customers and 4 sites resolving various LAN/WAN connectivity and PC support issues related to Win95, WinNT & HP devices ● Dispatched desktop technicians for on-site immediate resolution of second and third level support to internal customers and maintained detailed records of problems, assignments and resolution with Remedy AR User-tool ● Served as Scrum Master for daily IT problem report meetings to document new problem resolutions, and provide root-cause analysis reports for Support Services Manager and IT Division Director <em>____________________</em> Additional Skills HERB ELLIS (Musician: Keyboard, organ, piano, Tuba, Sousaphone) Experience 2018 - Present Norcross, GA Minister of Music, Organist, Keyboardist Performance based role. Learn and chart out 3 songs average to perform with 1-5 days notice: Rehearsals, performances and special occasions with CCM praise team. Contributed to and directed the enhancement of music program. Excelling in on the spot improvisation. Yamaha YPG-235, Hammond Keyboard & Background vocals 2010 – 2018 Miami, FL Minister of Music, Organist, Keyboardist, A/V Tech., Technical Support, Graphic Designer Directed all aspects in the development of music and choir/praise team: Rehearsals, performances and special occasions for 2 (two) different choirs Youth and general choir/praise team. Performed technical duties such as: Sound re-enforcement, PA troubleshooting, Graphic Design and Layout for program literature, Creative Marketing Designer: Flyers, advertising, social media and church program templates and creatives. Set-up, maintained and troubleshooting (tweaking): Behringer EURORACK UB1202 Samson Active 18, Subwoofer Power Amplifier, 4 Dynamic Microphones, cabling Effects: BBE Sonic Maximizer, Lexicon Rack-Mounted Multi-Effects Processor Yamaha DTXPLORER Electric Drum kit and… Roland JV-880 module slaved to… …Yamaha Digital Piano (Controller) Roland KC350 Keyboard Amplifier Hammond B-3 Organ 2006 – 2010 M.B. Church Miami, FL Minister of Music, Organist, Keyboardist, A/V Tech and Technical Support Directed all aspects in the development of music and choir: Rehearsals, performances and special occasions for 5 (five) different choirs. Established “Full Youth Participation” Sundays. Discovering the talent and developing the performance skills of our Youth Choir and youth musicians. It was so successful that Youth Sunday was moved from 5th Sunday to 3rd Sunday. Set-up and/or configured: PA, Yamaha 12-Ch Powered Mixer, 4 Samson wireless handheld mics, Set-up LAN, all Pastor’s and office administrative staff computers and printers. Non-denominational church Miami, FL Minister of Music, A/V Producer & Keyboardist In charge of Music Department, Praise Team & all activities regarding Temple music in a school based week-to-week set-up and tear-down. Zero -0- complaints from school administration and offered music teaching position on the spot. Set-up and operated all PA (powered 16 Ch. Mixer, mics, cables, JBL Eon 15” powered speakers) and outboard recording gear. 2000–2001 Baptist Church Atlanta, GA Organist Sunday morning performances, monthly rehearsals and performances for Male Chorus, the “Voices of Deliverance” and Youth choir. Specialization: Hammond Organ and chimes. 1995–2000 Baptist Church Miami, FL Keyboardist and Assistant Minister of Music Attended and directed Male Chorus, Youth Choir and Sanctuary Choir rehearsals and performances. As Assistant Minister of Music, I was responsible for music equipment acquisition, maintenance and repair. I also performed the duties of interim Minister of Music for a period of one year. 1993–1995 Holiness Church Miami, FL Organist and Keyboardist Attended and directed Youth Choir and Sanctuary Choir rehearsals and performances. Performed at District and State conventions. Road Musician for all choirs attending other churches on visits. Holiness Church Miami, FL Chief Musician, Keyboardist Attended and directed Youth and Mass Choir rehearsals and performances. Hired Gun - Road Musician for all choirs attending other churches for visits. Acquired, maintained and repaired all music and sound equipment. Education 1991 Miami-Dade Community College Miami, FL MIDI Electronic Music & Recording, Jazz Piano & Theory Private instructors for Piano, Keyboard and Organ removed Hialeah High School Marching Band – Sousaphone, Tuba removed Madison Middle School- Trombone, Tuba Additional Music Experience Lead Keyboardist, Voices of Love-Gospel group Lead Keyboardist, In Total Control Band-R&B removed Lead Keyboardist, Wisdom Gospel Singers Instruments & Influences Primary instrument: Multiple keyboards Secondary instruments: Single keyboard (Korg, Roland & Yamaha), Organ (Hammond) & Piano. Influences: (Gospel) John P. Kee, Hezekiah Walker, some Kirk Franklin and Fred Hammond (Secular) Stevie Wonder, Luther Vandross, Jimmy Jam & Terry Lewis, KEM, Bobby Caldwell, Jeff Lorber, CCR - Credence Clearwater Revival, Imagine Dragons