FAQs: Contacting Clients

Where can I find the messages I've sent and received through Voice123?

You can find the messages you’ve sent and received through Voice123’s messaging system.

  1. Login to your Voice123 account.
  2. Locate the ‘Messages’ widget icon in the menu on the left side of the page.
  3. Click on ‘Messages.’
  4. Select the messages you have available to review and reply if needed.
  5. You can also share files and audio in the messaging system.

How do I contact a client?

It’s regarded as acceptable etiquette only to contact a client (or their company) directly if they approached you first. Clients will contact you if your voice is the one they’ve decided to use.

Frequently, a listed company or brand is not directly involved in the project, as they’re often handled by advertising or marketing firms. Any unsolicited contact might confuse or upset the company’s representatives and possibly harm either Voice123’s or the client’s reputation.

A client’s time and privacy should be respected. The consequences of disrespectful conduct brought to the attention of Voice123’s Customer Success team may include the cancellation of memberships without refund, as well as a ban from participation in the Voice123 marketplace.

Unsure how to begin a conversation with a client? Check out our client communications checklist!

Why do clients want to protect their contact information?

The three main reasons why clients want their information protected is because:

  1. Many prefer to handle their project fully through Voice123, so they don’t need to contact voice actors directly.
  2. Some projects contain confidential information regarding marketing strategies, development, etc. If a client’s contact details are published, their competition may be able to figure out what they are planning.
  3. Some unscrupulous users may use that information to spam clients, offering unsolicited services. This has happened in the past, and clients have complained.

To protect the client’s contact information, Voice123 will never publish it on the Project Details page. The company name may be shown when the client allows this. To see the name of the company that posted a project (assuming they have opted to make it available), all the following criteria must be met:

  • You must be signed into your account.
  • The project must be open. If the project is closed, the company name will not be displayed.
  • You must have been invited to submit an audition or proposal for the project. 

Legal Note: You are responsible for conducting your own investigation regarding any and all claims made by prospective talents, agents, or clients.  

How do I report inappropriate messages?

Our messaging system is set up so that most messages are allowed through. This helps to prevent delays that could jeopardize a voice actor’s chance of being hired for legitimate work. So you will receive messages from any registered client, meaning it’s up to you to determine who you want to work with, recognize potential leads for your business, and differentiate between scams and legitimate work. 

Voice123 gives the following advice on avoiding scams:

  • Trust your instincts
  • Never wire funds
  • Don’t extend payments to anyone you haven’t met in person
  • Remember to always protect your work and consider using watermarks
  • Ask questions before disclosing your personal information 

Here are some red flags to look out for: 

  • The message has suspicious content.
  • The contact asks you to provide sensitive or personal information.
  • You are required to make a payment or perform some transaction.
  • You are requested to provide services that differ from the ones listed on your profile.

If you encounter a suspicious or inappropriate message, please let us know immediately by contacting help@voice123.com or by clicking ‘flag’ on the message itself. We will then take the necessary action by reviewing the user’s activity and/or legitimacy and blocking them if needed.

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