User Replay Product Demo

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Project Main Details

User Replay Product Demo 
Hi! We are producing 2 videos for our Client, User Replay. This read would be for their product demonstration video. When you are reading this script, think of all the other Application videos that are out there. They're fun, bouncy, bubbly. We are looking for a nice warm, bubbly feel. 
2016-12-07 17:08:44 GMT
2016-12-17 12:00:00 (GMT -05:00) Eastern Time (US & Canada) 
Yes (click here to learn more about Voice123's SmartCast)
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Voice123 SmartCast is seeking 50 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 26 audition(s) and/or proposal(s) so far.

Project Parameters

The Voice Actor should be located in:
Flexible Price - USD 100 to USD 200
Training, business presentations, sales, and web sites
English - USA and Canada
Not defined
Middle Age Female OR Middle Age Male
• Audio files must be delivered via FTP/Dropbox/Google Drive/cloud
There are no special pre-, post-, or production requirements for this project.
Not defined
This is a non-union project

Script Details

Meet Beth. She is Head of eCommerce for a multi-national retailer. She has just come into the office and the first thing she does is to login to UserReplay to view any opportunities for improving revenue that were automatically uncovered by UserReplay’s machine learning capability

Instantly, Beth sees that UserReplay has discovered a segment of customers that are receiving an “Out of Stock” message upon checkout and then they are removing multiple items from their basket.

Beth would like to see what is happening to these customers and so she drills down into this segment to the actual customers affected and selects the customer at the top of the list.
She sees a time sequenced list of “events” that occurred during the users’ visit.  So Beth can see that this user never completed their order.

Beth can now see how this customer was affected through their eyes.  She can see they clicked the checkout button and were informed that one of their items was out of stock.  However, the message does not indicate which one.  She then sees the customer removing various items hoping to find which is out of stock.  Eventually, though, frustration gets the better of the customer and they leave – a potential $xxxx (value TBC) sale lost.

Beth immediately bookmarks this visit so she can share it with Mike, her application development team lead.  However, before this issue is prioritized for resolution, Beth wants to know how much this specific condition, if resolved, could add to her bottom line.  She looks at her monetization report in UserReplay and can see instantly that the “Out of Stock Message” is the top revenue improvement opportunity today and, if resolved, could provide an additional $1.5m of revenue annually based upon the number of users affected.

Beth calls Mike and asks him to prioritize and immediately resolve this issue.  Even better – she tells Mike she has bookmarked an example for his team to view the journey from the customer’s point of view.

Mike is able to view that specific user’s journey from start to finish including all pages views and clicks, thereby pinpointing how and where this issue can be remediated.

This was just one example of how UserReplay helps Beth manage her digital customer experience and deliver revenue.

Contact us today to find out how UserReplay can do the same for you. 
Please note that you should only use the script or your recording of it for auditioning purposes. The script is property, unless otherwise specified, of the voice seeker and it is protected by international copyright laws.

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