Project Main Details
• Phone Patch AND
• Audio files must be delivered via FTP/Dropbox/Google Drive/cloud
Staypod's future depends on forging deep connections with the next-generation traveler.
To stay relevant, Staypod is making digital the number one priority. After an extensive search, ITC was chosen to modernize Staypod's customer experience across its digital channels as it merged with Meadow Hotels and formed the largest hospitality company in the world.
3 out of 4 Millennials research travel on mobile. To capture direct booking revenue, we created new digital products for guests to capture their attention from the moment they start their research and book their stay to when they return home.
The new mobile and tablet app lets guests find and reserve rooms, skip the front-desk, and track loyalty progress and benefits. You can also forget about room keys. All you need is your app to open the door.
A pioneering example of anticipatory design, the user interface defaults to the most relevant information and lets you navigate by tapping a single button to select between booking, check-in, and your stay. You’re only ever one tap away from the next page.
We didn’t stop there. The app also acts as a personal concierge for your trip, recommending local activities, reminding you about check-out times, and pushing personalized offers.
The app has been tested across 5 countries to rave reviews and is being rolled out to over 50 million users.
To further unify its offering across the family of brands, we also designed and developed members.staypods.com. With an eye on the benefits Millennials value most, the site is a central destination for Staypod's revamped portfolio of hotels and loyalty program.
Staypod has been named the #1 hotel brand by the Digital IQ Index for 2016.
Staypod's new digital products are a north star for the company. ITC is successfully helping Staypod reach tomorrow’s travelers, starting today.
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