Employee Training Video

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Project Main Details

Employee Training Video 
ZD2562025
A 2-min. video to train employees on a new set of actionable items to perform with customers during every-day interactions. The client is looking for a woman that sounds 30-40 years old. The script should be read positively and with confidence. Please refer to this rough cut of the video for timing, pace, and general feel of the video: https://issimo.wistia.com/projects/j3lyn55bkm 
2017-05-23 22:45:42 GMT
2017-05-26 11:00:00 (GMT -07:00) Mountain Time (US & Canada) 
Yes (click here to learn more about Voice123's SmartCast)
Closed
24
24
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Voice123 SmartCast is seeking 50 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 24 audition(s) and/or proposal(s) so far.

Project Parameters

The Voice Actor should be located in:
Fixed - USD 200
Training, business presentations, sales, and web sites
No
2 MINUTES
English - USA and Canada
Not defined
Middle Age Female
• Audio files must be delivered via email
There are no special pre-, post-, or production requirements for this project.
Not defined
This is a non-union project

Script Details

Yes
N/A 
At Extra Space Storage, we want every customer to have a great experience every time they interact with us. And it’s up to us to guarantee that happens.
We are committed to care for, appreciate and inform each one of our customers, every time they visit one of our properties. To deliver the type of experience we want our customers to have, we are providing you with 6 specific actions, that we should all do every time we interact with a customer. You will also see these 6 actions reinforced in the new sales process.
Number one. Stand up and greet them with a smile. It might seem simple, but it communicates your readiness and willingness to help them with whatever they need.
Number two. When you see existing customers on your property, ask them, “Is there anything I can do for you today?” This will reassure your customers that you care for them and that their experience is important to you.
Number three. Address your customers by name. Do this with new potential customers as you’re showing them your property, and do it with existing customers when they come to visit their storage unit. This might mean you need to look up the customer’s information if you don’t remember their name. Take the time needed to know and use their name.
Number four. Thank your customers for their business frequently. It’s important that they know we appreciate them.
Number five. When your customer finishes signing their lease, invite them outside and show them how to enter their gate code. Walk them through the process and make sure they are comfortable with it.
Number six. Offer them your phone number, letting new and existing customers know you are ready and willing to help them in any way you can.
Remember, storage isn’t just about space, it’s about relationships. And it’s up to you to create a lasting and strong relationship directly with your customers. So join us. Commit today to improving your customers’ experiences by implementing these 6 actions. Every customer. Every time. 
Please note that you should only use the script or your recording of it for auditioning purposes. The script is property, unless otherwise specified, of the voice seeker and it is protected by international copyright laws.

Voice-Seeker Details

120789
Sign in to display the company name (if applicable)
2017-05-23
2

2


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