Project Main Details
We are committed to care for, appreciate and inform each one of our customers, every time they visit one of our properties. To deliver the type of experience we want our customers to have, we are providing you with 6 specific actions, that we should all do every time we interact with a customer. You will also see these 6 actions reinforced in the new sales process.
Number one. Stand up and greet them with a smile. It might seem simple, but it communicates your readiness and willingness to help them with whatever they need.
Number two. When you see existing customers on your property, ask them, “Is there anything I can do for you today?” This will reassure your customers that you care for them and that their experience is important to you.
Number three. Address your customers by name. Do this with new potential customers as you’re showing them your property, and do it with existing customers when they come to visit their storage unit. This might mean you need to look up the customer’s information if you don’t remember their name. Take the time needed to know and use their name.
Number four. Thank your customers for their business frequently. It’s important that they know we appreciate them.
Number five. When your customer finishes signing their lease, invite them outside and show them how to enter their gate code. Walk them through the process and make sure they are comfortable with it.
Number six. Offer them your phone number, letting new and existing customers know you are ready and willing to help them in any way you can.
Remember, storage isn’t just about space, it’s about relationships. And it’s up to you to create a lasting and strong relationship directly with your customers. So join us. Commit today to improving your customers’ experiences by implementing these 6 actions. Every customer. Every time.
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