Project Main Details
Thanks!! 2017-03-25 12:07:50 GMT 2017-03-26 12:00:00 (GMT -05:00) Eastern Time (US & Canada) Yes (click here to learn more about ) Closed 22 11 0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 40 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 22 audition(s) and/or proposal(s) so far.
• Audio files must be delivered via FTP/Dropbox/Google Drive/cloud
• Our Customer Experience Touch Point Model is the framework for understanding, measuring and improving the overall Answer Company experience.
• What does the customer experience feel like?
o Our products are an area of attraction, while pricing, contracts and negotiations can sometimes detract.
• Can a prospective client quickly find what they need from our websites?
• Do we make it easy to sign a contract with us?
o While 46% of customers from across the enterprise are positive about the Thomson Reuters contract process, 54% have expressed some level of dissatisfaction.
• Is Our billing experience easy and intuitive?
o 37% of our customers across the enterprise have expressed a positive or neutral level of satisfaction regarding billing. 63% have expressed a less than optimal level.
• Do we make it easy for our customers to renew and endorse us?
o Thousands of current and potential customers contact the answer company daily.
• In an uncertain world, Thomson Reuters customers count on our trusted answers.
• How do we leverage Reuters as a differentiator?
o Everyday Thomson Reuters touches a billion people through the news. For many of them, news is their primary point of contact with our company.
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