Wendy Whidden-Koch

I have over 6 years in the customer service, phone industry. I also have experience as a stage actress and backup recording artist. I have the ability to affect many different dialects and vocal tones. I love going into public with a different accent each time I leave my home. It makes for an interesting way to meet people and also allows me to keep my vocal skills in "tune". 7 years voice lessons 5 years Drama and Musical Theater 4 years Madrigals 5 years Concert/Marching Band Proficient in Shakespearean Method Eliza Doolittle, My Fair Lady Molly, The Reformation of Jimmy Valentine Cossette, Vignettes of Les Miserable Lucy, You're a Good Man Charlie Brown Girl, Finian's Rainbow Currently Majoring in English w/ minor in Journalism. Resume: (Non-Voice Related) Qualifications:: Computer skills: Microsoft Office Suite, various databases: Easy Dispatch and many others Office Skills: Typing 60 wpm, 10 key 7400 keystrokes per hour, ditto and copier, multi-line phones, data entry, customer service Familiar with AP style of writing Sales and Public Relations: Familiar with copy writing, pitches, press release and media lay-out Building a customer base and various other aspects of business marketing Cash-handling and buyer's incentives experience Education: University of Maryland-University College February 2007-Present Kaplan University Online January 2006-June 2006 Major: English Minor: Journalism Employment: My Mystical Jewelry, Cape Coral, Florida September 2006-Present Public Relations/Marketing Build new customer base Develop and monitor website Copy writing for advertising concepts Yellow Cab of Sarasota, Sarasota, Florida January2006-September 2006 Dispatcher/Reservations Organize and maintain lists of drivers Plan and dispatch calls in a timely manner Answer phones and input customer information General shift management Bay Moon and The Place, Pasadena, Maryland January 2004-June 2004 Bartender Mix and serve drinks Customer service Inventory and stock maintenance Cash Handling Drue's Daily News, Online October 2003-February 2006 Staff Writer Research and compose articles concerning various subjects Fact checks Editorials KJS Design Concepts, Ft. Lauderdale, Florida December 2001-January 2004 Personal Assistant/Marketing Rep. Provide public relations between business and customer base Various office duties: phones, fax, 10-key, computers Copy writing for and development of advertising concepts