I'm a travel agent and have had a lot of phone
experience. I have a diverse audience and am able to pick up on the various accents when talking to my clients. To be a reservations agent you must have a clear speaking voice, be compassionate in emergencies and be convincing to your customer.
Travel agent phone training on speaking clearly and pronouncing your words correctly. Had vocal training for music (choir) years ago. Learning to project your voice from your diaphram.
I talk a lot for my job as a travel agent for the federal government. I'm on the phone constantly and speaking to people from various backgrounds. I am able to pick up and understand a lot of dialects from people all over the world. I enjoy talking to people and have always been told I should seek a job that allows me to use my voice.