Pam Bassett

Warm, friendly, professional, smooth ‘operator’

Voice Description

Pam’s personable (warm, comforting, trustworthy, professional and authoritative) voice is perfect for commercials, imaging, storecasting campaigns (in-store radio announcer or in-store commercials), audio on hold, voice prompts/IVR - interactive voice response / voice mail message / voice mail greetings / voicemail, speech recognition persona, podcasting, political and issue spots, robocalls and more.

Voice Genders and "Ages" I Can Perform

• Young Adult Female
• Middle Age Female

Language(s) of Which I Am a Native Speaker:

• English - USA and Canada

I Offer my Services for these Recording Purposes

• Commercials
• Promos
• IVR, voicemail, phone systems, and on-hold messages
• Training, business presentations, sales, and web sites
• Audiobooks
• Documentaries
• Podcasts
• Others (on-camera, infomercials, live announcers, spokespersons)

Jobs I Am Willing to Take (Union-wise)

• Non-Union Jobs

• Jobs for SAG-AFTRA (US) signatories

My Union Affiliations and Memberships


My Recording and Delivery Capabilities

• I will go to any designated studio in my area
• I can record and then deliver the audio files via Email
• I can record and then upload the audio files via FTP
• I can record and then deliver the files by regular mail

Pre-, Post- and Production Services I Offer

• I can deliver edited and finished voice tracks

My Home Base

Gaithersburg, Maryland, United States

Accents, Impersonations, Characters and Dialects

Unknown - Click here to ask Pam Bassett

My Voice Experience

Have you heard Pam's smooth "operator voice" before? Check out to see and hear more of my work :-).

Pam's warm, personable, friendly and authoritative voice has been heard by millions both in the U.S. and abroad since 1993 as Pam has been MCI's English operator voice on products such as 1-800-COLLECT, Calling Cards and Prepaid Cards, and Directory Assistance and more. (Verizon purchased MCI in 2006 and Pam continues to record various operator products such as prepaid cards and more.) Her "operator voice" has been featured in radio and television campaigns and even in the movie, "Big Daddy". Her voice for Directory Assistance has been featured on “The Sopranos”. Pam's voice is heard on MCI's (now Verizon's) "The Neighborhood" Message Center (voice mail) as well as VOIP company SunRocket's voice mail product and SunRocket's customer service / audio on hold.

If you hear Pam's "operator voice" on radio, TV, or film, be the first person to let her know and you could win dinner for two valued up to $50. When you contact her, let her know as much information as possible:
· Date and time
· Channel or station
· Name of the production or show
· If in a film or TV, the character placing or receiving a phone call
· How far into the piece it appears

If you report a finding and she hasn't already been contacted and compensated for the piece, you will receive a free dinner.

"I speak the way I'd want to hear someone speaking to me at the other end -- kind, professional, and pleasant," says Pam about the approach she takes to recording as an official “operator voice”.

Before her lengthy experience with Interactive Voice Response (IVR) systems, Pam was a familiar voice to listeners of four CCM-formatted radio stations in the Baltimore / Washington, D.C. area. For ten years, Pam honed her personable delivery as an afternoon drive announcer, co-host of Musically Speaking, newsreader, and spokesperson. Pam is a graduate of the University of Maryland with a degree in Radio, Television & Film.

Pam’s in-home studio with quality audio components offers the capability to record studio-quality work directly to the computer. The digital audio workstation studio allows Pam to upload voice files to her website in order to facilitate client downloads. Secure password protection is available. Pam looks forward to the opportunity to add her warm and friendly voice to your next project.

"Best voice talent that we used at Angel website."

Service Category: Voice Talent
Year first hired: 2002 (hired more than once)
Top Qualities: Great Results, Personable, Good Value

Steve Brown
Co-Founder, VP, Angel website

"Happy New Year Pam! Today I was prompted by my shooter in Nebraska to send him the link for the recent story which gave me an opportunity to watch it again. I have to say you always do a great job! Your voice is warm, comforting and trustworthy and having your voice on my productions adds class and sophistication. I am so glad I found you and I pray you have a blessed 2014.

I look forward to working with you on my next video."


"Without hesitation I have to say that Pam is one of the best, if not the best female voice over talent I have worked with. It was a privilege having her as part of this production and I'm very grateful and pleased with her excellent job!"

Freelance Producer and Editor

"Pam provided consistent, clear and engaging voice talent and responded to every request quickly and professionally. She always responded and delivered every request with a warm and welcoming message."

Sherrill Moss
Sr. Product Manager at Verizon

"Pam is a fabulous voice talent. Her voice is friendly, helpful and a pleasure to hear. I worked with Pam extensively on MCI's 1-800-COLLECT product. Pam also provided the voice talent for MCI calling cards platform other MCI services. MCI Mass Markets, Business Markets, and internal Operator Services all employed Pam and thought ourselves lucky to have her. MCI liked the presentation of a single friendly quality voice that Pam provided to multiple services. Pam is patient, smart and can take a script and help tweak it in the studio to make the instructions and flow as good as possible. Pam can spot the awkward in an instant and make it better. Pam is pleasure to work with I looked forward to spending time with her in the studio. She is a professional and does exactly what you ask her to do. MCI considered Pam our secret weapon--she allowed us to take many internal platforms and services and connect them for the end user in a manner that was fluid and simple for the user. She was the terrific, friendly, helpful voice of MCI. I would hire Pam again in a minute."

C. Tenuta

"Pam came on board with us at MCI while we were in the process of building an automated application to carry our Operator Services traffic. Pam made our recording and process of development very easy and and smooth to implement. Pam was always available and dependable be it for a scheduled session or a last minute studio session. Pam also assisted with providing her expertise and guidance to the direction of additional voice talent from English to Foreign voice. Additional products under the Operator Services umbrella included 1-800-Collect, Calling Cards, and Pre-Paid Calling Cards. It was an honor to work with someone like Pam that allows me to smile as I reflect on our many script edits, recording, translations and final deliverables."

Kody W.

"I have been working with Pam to record our voice recordings for our Verizon Prepaid English IVR. Pam is very professional, accurate, flexible and responsive to our needs and short timelines. Pam is very pleasant to work with and I'm pleased when I have to make changes and get to touch base with her. I would urge anyone needing her talents to take the chance -- you will be glad you did."

Keith W.

Service Category: IVR Voice recordings
Year first hired: 2004 (hired more than once)
Top Qualities: Personable, On Time, High Integrity

“I have been working with Pam closely for nearly nine years to produce scripts heard by millions of our customers around the world every day. Not only is the talent quality of her voice excellent, but she herself is an excellent individual who is accommodating and easy to work with. Her services are highly regarded in the telephony industry.”

J. Koenig
Sr. Network Engineer

"I first contacted Pam to put together a simple message for our voice system. I selected her because her voice is one that conveys professionalism and approachability. What I received was a completely professional transaction, quality work, and great value.

I contacted Pam to put together an updated package for our new phone system. She turned around yet another quality piece of working within one working day.

I whole-heartedly recommend Pam for her professionalism and quality work and enormous value. I plan to continue to work with Pam on my own work as well as for my clients' in the future."

R. Jamgotchian
Triada Networks

"I wanted to take this opportunity to say thanks so much for your narration for my client's corporate image piece. Your read was excellent and captured just the right tone that the client needed in order to communicate their message. And you were very easy to work with -- thanks for that!

I look forward to being able to call on you for industrial voice-overs in the future."

J. Penrose
Penrose Productions

“When searching for warmth and personality without loosing the required vocal authority needed for our NASA contract, Pam was the only choice that came to mind.”

C. Ririe
TinyEarth Inc.

“Words on a page are lifeless until they are lifted off the page by imagination or the human voice. Pam Bassett breathes life into copy and scripts. Her communication skills continue to mature in ways that make her a valuable asset to anyone searching for a compelling vocal presentation that evokes a positive response.”

D. Ruleman
Salem Communications
Washington, D.C.

My Training

Pam has been fortunate to be MCI's English operator voice since 1993 on various telecom products (some of them continue on in Verizon's name since Verizon acquired MCI in 2006) and learn a lot about the unique nature of voice response and audio on hold.

Although Pam's voice can be heard around the world daily through these operator services products such as MCI's/Verizon Business's "The Neighborhood" Message Center (voice mail) and SunRocket's voice mail, Pam's voice is now available in your "neighborhood" via FTP and MP3 from her home studio.

She is also available to record in the Washington, D.C. area (encompassing Maryland and Northern Virginia).


PB's VoxFlavors --
Versatile Voice Overs for Telephony & Beyond

My Studio Equipment

Unknown - Click here to ask Pam Bassett

Additional Skills

Payment Methods Accepted

• Credit cards
• Personal checks, cashier's checks, or money orders in my local currency

Contact Information

To contact Pam Bassett by email or phone, please click here.

Voice123 Premium Forums

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• Pam Bassett was last active on Voice123 14 days ago

Pam Bassett Picture at Voice123
IVR Phone Prompts MCI&Verizon

Audio on Hold

Verizon Virtual Agent

Documentary read

Sponsorship liner

Online Corporate Training

Corporate call center agent

Commercial Demo


Political Demo

Corporate Meeting Announcer

Get to know Pam Bassett demo

Promo - news

Political - robocall