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Below is the script, please send us a demo. 2016-06-14 07:59:05 GMT 2016-06-20 08:00:00 (GMT +08:00) Beijing, Chongqing, Hong Kong, Urumqi Yes (click here to learn more about ) Closed 5 5 0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 15 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 5 audition(s) and/or proposal(s) so far.
At Future Perfect, we can help you uncover the real business issues behind the surface problems – creating recruitment, learning and development solutions that measurably impact both individual and organisational performance.
The core of this approach is the BUPLAS Learning and Performance ecosystem. An ecosystem is an integrated set of linked elements – for BUPLAS this involves Talent Management, Performance Support through training and coaching, all supported by rigorous tracking and analysis of results.. This ecosystem is much more than the sum of its parts. Let’s take a look.
Recruitment Manager: I’m the recruitment manager here – my job is to find the right people. Most recruitment assessments focus on the candidate, but BUPLAS starts with the customer – what skills are needed to provide good service in a specific account. That lets me place people where they are best suited, and that way they stay with us for longer.
In the recruitment testing Maria scored highly on interactive skills – she’s good at dealing with people, so she is being trained for a collections team.
Maria: The training is pretty full-on; there’s a lot to learn, but it’s really all about getting the basics right. Then when I get certified, I get to take real customer calls. I’m a bit scared of that.
Team Lead: No need to be sacred, Maria. You’ll be on my team, and you’ll get a lot of support to settle in. We’ll be listening to your calls and identifying plans for improvement. Coaching, practice, e-learning – you’ll use them all.
Maria: That sounds good. How will it work?
Team Lead: I’ll get a BUPLAS score at the end of training, so we can see where to start from. Then because we use the same BUPLAS in recruitment, training, and operations scorecards, you get consistent measures and feedback on how you are doing.
Narrator: Throughout Maria’s transition from novice to experienced agent, this consistency and reliability of assessment and feedback ensures that progress is tracked and achieved. From recruitment all the way through operations, the BUPLAS ecosystem helps you focus on the things that matter, and find the right paths to achieve your performance goals. Contact us to find out…
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