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Please note regional accents are welcome! 2015-10-15 12:05:40 GMT 2015-10-16 12:00:00 (GMT 0) Greenwich Mean Time: Dublin, Edinburgh, Lisbon, London Yes (click here to learn more about ) Closed 20 0 0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 20 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 20 audition(s) and/or proposal(s) so far.
When we don’t do that – well, that’s when risks happen.
If we get things wrong, our customers could lose money and suffer distress or inconvenience, which could also damage our reputation.
But if we get things right, our customers are happy. That improves our Relationship Net Promoter Score and turns our customers into advocates who keep coming back to us.
That’s what will make us successful.
There are seven areas where risks could arise. We call these Key Risk Frameworks.
The first is Governance and Culture.
Decisions that might seem small to us, maybe changing a fee or removing a reward, can affect our customers in big ways – for better or worse.
We need to anticipate the consequences of all our decisions so we can do the right thing every time.
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