Project Main Details
The voice must correspond to the slide contents being displayed. The script is completed and contains approximately 2200 words. Past versions have taken approximatley 15 minutes to record. 2010-02-01 16:17:40 GMT 2010-02-03 15:00:00 (GMT -05:00) Eastern Time (US & Canada) Yes (click here to learn more about ) Closed 0 0 0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 50 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 0 audition(s) and/or proposal(s) so far.
Welcome to today’s presentation introducing the Clipper Auto Service program… where the future of service is now. In today’s presentation we’ll review the major challenges still facing Hudson from a fixed operations perspective and how our Clipper Auto Service program addresses those core underlying issues, and in doing so results in major benefits for both the dealership, our customers, and Hudson corporation.
Let’s begin by reviewing the major service challenges that continue to exist for Hudson. These are highlighted in the 2009 Customer Service Index Study by JD Power & Associates and can basically be summarized into 3 major customer issues: Trust, Convenience and Price. Unfortunately, by not addressing these Key customer issues the net result is a significant reduction in the monthly service income in our service departments. Furthermore, over the long term poor service loyalty results in poor brand loyalty and this is clearly highlighted in the recent survey information where Hudson is behind its major competitors. In other words, if we plan on changing our current environment we must fundamentally understand and address these core customer issues around Trust, Convenience and Price.
In order to address the issues of Trust, Convenience and Price, it’s first necessary to look at the underlying systems our service personnel use today, in order to interact with our customers. To answer such basic questions as when a 30,000 mile service can be performed, whether or not a customer’s favorite advisor is available or if they can get a loaner with that vehicle. It’s necessary for the under lying control system to be able to answer those questions accurately on behalf of our customers. Today’s current system was actually not built to deal with some of these most basic questions. Therefore it’s not surprising that our customers are often frustrated with the answers that they get. Relative to the issues of convenience and price unfortunately the current customer service request form we have on our websites provides neither. The net result to these current systems unfortunately results in poor show rates, high dropped call rates into the service department, overbooking and underutilization.
Voice123 Team Comments
Voice123 consultations with this voice seeker regarding this project and/or other projects by this voice seeker, via phone, chat, and/or email.
This project - phone.
Previous projects - phone.
This project - email or chat.
Previous projects - email or chat.
Corporate web site for this voice-seeker confirmed by Voice123
Note: Voice123 strives to establish the legitimacy of all projects posted. However, Voice123 subscribers and users are responsible for confirming information stated by prospective voice seekers, agents and/or clients. Voice123 subscribers and users assume all liability for use of any information found through Voice123, or any of its publications.
This page contains the most important details of this project. If you find the information on this project inaccurate or inappropriate, please let us know by contacting us.