Project Main Details
At least three years experience
This project is for an online multi-media presentation that demonstrates a technology where a woman working at home as a customer service operator. (Sometimes customer service folks we talk to are actually working out of their homes but they have access to the company computer network and customer information). Before they login to work, they must verify that they are who they say they are, and this can be done by Voice Authentication (repeating words that the online, robotic voice asks to be repeated).
In this case, the narrator's voice can sound very similar to the home agents voice, (but not identical) Basically, the narrator should "sound" like a narrator, and the home agent should "sound like a person simply repeating a word that has been asked. 2009-12-10 15:23:04 GMT 2009-12-14 09:00:00 (GMT -05:00) Eastern Time (US & Canada) Yes (click here to learn more about ) Closed 18 18 0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 20 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 18 audition(s) and/or proposal(s) so far.
Basically, the narrator should "sound" like a narrator, and the home agent should "sound like a person simply repeating a word that has been asked. Narrator: The agent begins the normal login process by typing in the Username and Password.
Narrator: After text-based login, the agent encounters a second form of authentication.
Narrator: The agent places a call into an easy to use service.
Narrator: The service asks the agent to repeat a small number of phrases which are matched to a voiceprint which was created earlier. Speech is the second factor to validate the agent's identity.
Narrator: Voice Authentication is achieved through a natural and easy to use dialog. The login process is completed, and the agent is placed on the home page, ready to handle callers. This Convergys service can be up and providing added security to your agents in about 2 months.
Home Agent: Heavy Duty
Home Agent: Abraham Lincoln
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