Project Main Details
2008-11-11 07:49:14 GMT 2008-12-12 07:00:00 (GMT -05:00) Eastern Time (US & Canada) Yes (click here to learn more about ) Closed 47 47 1 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 50 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 47 audition(s) and/or proposal(s) so far.
It is all too familiar. You receive a call from a customer who has a good driving record and they’re upset because their premium has increased. It’s your task to ********************. You’ve reviewed the myriad of reasons premiums increase, but how do you explain it to the customer? Today, you’ll learn how to ******************** using a new approach.
************** is a new technique developed to address difficult customer interactions. For purposes of this course, we’ll apply the Turn it Around method to premium increase calls. This framework is a step by step approach to improving the customer’s experience. So, let’s see how it works.
TURN it Around by following this simple formula.
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