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However, client is looking for a very competitive quote so the decision will highly be based on rate. They've already discarded many announcers due to high cost. 2013-01-29 07:28:44 GMT 2013-01-29 14:45:49 (GMT -05:00) Eastern Time (US & Canada) Yes (click here to learn more about ) Closed - Note: This project was manually closed by the voice seeker before it reached its original deadline. 0 0 5 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 10 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 0 audition(s) and/or proposal(s) so far.
• Audio files must be delivered via FTP/Dropbox/Google Drive/cloud
Each section is referred to as an impression because that’s what it is, the impression of our service and our brand that we’re leaving on a customer. Along with the selling techniques that we’ll be going over, you should also remember some basic etiquette to keep you polished along the way:
• Say (pause) “my pleasure” or “absolutely” instead of “yes” or “sure.” Put some of that Penguin personality into it. Smile – and mean it!
• Say (pause) “Most certainly” or “I’d be happy to” - instead of (pause) “o.k.” or “I can do that.”
• Say (pause) “it’s great to see you again” - instead of just (pause) “welcome back.” Make sure they feel remembered, appreciated and well-liked.
• Didn’t your mama teach you? Always say (pause) “please” (pause) and (pause) “thank you.”
• Always ask for, and wait for, permission to place customers on hold. No matter how busy you are, you can’t show signs of stress. Remember, they’re busy too and their time is valuable.
• Listen to customers without interrupting. It’s not only better manners but you can gain some valuable information that may help in up-selling or creating rapport.
• Take notes. Since our customers love us and are extremely loyal, it is helpful to add reminders to their profile to help build your relationship. A lot can come up in convo. Be sure to listen.
In every customer interaction, even returns, there are basic principles you can adhere to:
• Be attentive without seeming pushy or hovering too closely.
• Honor requests, within policy limitations. If you can’t, explain why nicely and compassionately.
• Make the customer feel special, valued, appreciated and remembered.
• Ensure that transactions are a pleasure for customers. Be eager and entertaining. Use their name if you know it or see it on their credit card.
• Create a desire to see you and your store again.
When you’re in the front of your store, the most important job you have is to make customers feel welcome. When they walk in, greet them casually yet respectfully. Imagine you are welcoming them to your home or hosting a dinner party; what are the first actions you would take with your guests? That’s exactly how we should treat our customers - they are guests in our “home.”
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