Project Main Details
the budget is for all the project and it will be posted on a company website.
Operator -young female
Brad young male
John young male
Arnold young male
Phil young male
Juan young male 2010-04-22 22:01:18 GMT 2010-04-27 21:00:00 (GMT -05:00) Eastern Time (US & Canada) Yes (click here to learn more about ) Closed 0 0 0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 50 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 0 audition(s) and/or proposal(s) so far.
• Audio files must be delivered by regular mail
Thank you for calling acme corporation, please listen to the menu before making your selection; if you know the extension of the party you are trying to reach, you may enter it at any time. Press 1 to dial by name, press 2 for accounts receivable, press 3 for customer service or press 0 for the operator.
Brad calls 0
Operator: Thank you for calling acme corporation, this is Lucy, how may I help you?
Caller: Yes, I am trying to reach john from IT, can you please transfer me to his extension?
Operator: certainly, I will transfer you to extension 5295.
4. John y Brad talking
John: Hey Brad what’s up, how’s the family?
Brad: everything’s ok, thank you for asking. I need a favor from you, I want to get a proposal on the discussed network maintenance service your company offers.
John: OK Brad not a problem, but Arnold is the right person for you to talk to.
Brad: excellent, thank you. Can you give me his phone number?
John: even better Brad, I will transfer the call right away, hold on, don’t hang up.
Brad: thank you very much
5. Imagen del cellular donde John desvía la llamada hacia Arnold.
John looks at his cell phone and enters: **6 (Call Jump). Arnold picks up the phone at his desk (cisco ip phone) and Brad’s call is transferred:
6. Arnold y Brad talking
Arnold: this is Arnold, how may I help you?
Brad: hey Arnold, this is Brad, John told me you can help me with a proposal
Arnold: certainly my friend, not a problem, but first, may I ask you who was your sales engineer?
Brad: Phil took care of it, should I call him and then get back with you?
Arnold: no way Brad, just stay on the line an I will conference Phil in and we will get this sorted out right away.
Phil, Arnold and Brad talking
Phil: Hey Arnold, how are you?
Arnold: All good Phil. I have Brad on conference and wanted to discuss with you the details for his proposal
Phil: Hey Brad, how can I help you?
Brad: Phil, I would like to get a proposal on the service we discussed, Arnold just needs some information in order to proceed. Could you please tell him which option is the one we are going for?
Phil: hey Arnold, Brad requires design improvement for System B, please go ahead and send him the proposal. Anything else you need from me?
Arnold: no, that’s it, thank you.
Phil hangs up the phone but Brad and Arnold are still on the phone.
Brad: ok Arnold we got it, one last thing, can you please transfer me to Juan, I promised I will take him out to lunch, I owe him.
Arnold: oops. He is always on the go so I will transfer directly to his mobile phone.
Arnold opens up his web portal again and clicks on directory > personal and searches for “first name: Juan” and gets his mobile number. He opens up the voiss assistant again, inputs the extension number on the space provided and starts an announced transfer:
Arnold: Brad, got it, I will transfer the call, hold on.
Arnold starts transfer process through web portal and Juan picks up:
Juan: Hello, this is Juan
Arnold: hey Juan what’s up, listen, I’ve got Brad on the other line and wants to speak to you and I have him on hold, are you busy? Do you want me to transfer him to your voicemail instead?
Juan: no Arnold, transfer him I want to talk to him
Arnold: ok Juan, talk to you later
Juan y Brad talk
Arnold hangs up his cisco ip phone and the call gets transferred:
Juan: hey Brad how are you?
Brad: all good Juan, just wanted to call you to invite you to lunch as promised; are you free today?
Juan: actually Brad, I just had my sandwich and chips, you know I’m not much of a restaurant person.
Brad: that’s a shame, there’s this new great place, Sugar Cane, you will love it. How about tomorrow, come on
Juan: that sounds like a plan, I will meet you there at 12.45PM. I am going to transfer this call to my voicemail so you can leave me directions for the place, I am driving right now and don’t want to have a car accident.
Brad: excellent, I will explain detail how to get there, is very simple.
Juan looks at his mobile phone dial pad and dials **2 and the call is transferred to his voicemail. Brad leaves a voicemail for Juan:
Brad: ok, the place is behind midtown at 32nd ave and 1st street, call me if anything comes up.
Juan suddenly looks at his blackberry and realizes he has a new voicemail delivered to his email. The email can read “Voicemail from Brad Pitt 708-354-7493”. He plays back the voicemail message by clicking on “open attachment” and the voicemail is played back.
Brad is thinking but you hear the thoughts.
Brad suddenly starts thinking: wow, that phone system Acme Corporation has is amazing, I just realized I spoke to different people, got transferred from mobile phones, left voicemail messages and all on a single call? That is incredible, I wouldn’t do business with any other vendor, this company really wants my business. actually, I will have to ask them if the know about a good solution for a telephone system that has call center features but won’t break the bank.
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This project - phone.
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