New Employee Orientation

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Project Main Details

New Employee Orientation 
Looking for a pleasant, educational tone. This is for new employees on how to speak to customers and present themselves. It's for a PowerPoint presentation so each line is read separately - it's a list of suggestions.

If you need to record in a studio, we are located in Newport Beach CA. If you need to record via ISDN line, we do not pay for your ISDN studio fees. 
2014-06-19 22:20:41 GMT
2014-06-22 11:00:00 (GMT -08:00) Pacific Time (US & Canada) 
Yes (click here to learn more about Voice123's SmartCast)
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Voice123 SmartCast is seeking 80 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 45 audition(s) and/or proposal(s) so far.

Project Parameters

The Voice Actor should be located in:
United States, California,
Fixed - USD 400
Training, business presentations, sales, and web sites
4 Minutes
English - USA and Canada
Young Adult Female OR Young Adult Male OR Middle Age Female OR Middle Age Male
• Talent must record at a designated studio in a specified area OR
There are no special pre-, post-, or production requirements for this project.
Not defined
This is a non-union project

Script Details

***custom demo required*** 
This is just a portion of the script. Medium pace, please.

Customer Service:
•Starts on the telephone
•Continues when the patient enters the office
•Continues when the patient meets the staff
•Continues during the exam
•Continues with follow up phone calls and written correspondence after the procedure!
•So it involves the WHOLE TEAM!

•To attract and maintain customers you must provide exceptional customer service
•Focus more on the “experience”
•You need to commit to providing exceptional service— every minute of every hour of every day!
•This is derived from a service-oriented state of mind

Basic Phone Etiquette:
•Speak clearly and concisely
•Do not make the caller feel rushed
•Do not talk over the caller
•Do not try to over-inform—only answer the
questions they ask!
•Identify yourself
•Thank the caller for calling your center
•Confirm—appointment date/time, address/directions/locators
before terminating call

Remember the Keys to Customer Service Success:
Say “Thank You”
Remember patient names
Demonstrate teamwork
I encourage you to take personal responsibility for the success of your practice.

Please note that you should only use the script or your recording of it for auditioning purposes. The script is property, unless otherwise specified, of the voice seeker and it is protected by international copyright laws.

Voice-Seeker Details

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