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Project Main Details
Project Parameters
Script Details
Script added for length reference:
On-Hold Messages (Winter 2007 - 2008)
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VO # 1
Do you have friends or loved ones who’d appreciate a little help paying bills? We have the perfect solution. This holiday season, why not put some energy in your gift -- and purchase Energy Gift Certificates? To use your credit or debit card, call
*********- GIFT – that’s **************, toll-free -- or go to ***********. Energy Gift Certificates. Help keep someone warm this winter.
# # #
*************
VO # 2
Here’s an emergency phone number to keep handy. **************. That’s **************. If you smell gas or suspect a leak, remember this safety tip. Move far away from where you smell gas and use your mobile phone or neighbor’s to call our ***************************************. (This Hotline is only for NY and PA customers of *************. If you live in New Jersey, call *****************************. )
# # #
If you see something, say something
VO # 3
The ******************************* is counting on all of us to help keep our communities safe. When you see or hear something you believe is suspicious, speak up and say something. In New York, call **************. In New Jersey, call ***************. In Pennsylvania, call the Terrorism Tip Line at **************. Be the eyes and ears of our community. If you see or hear something, say something.
# # #
Light Change
VO # 4
If every American home replaced just one standard incandescent light bulb with an *********** compact fluorescent bulb, we would save more than $600 million in energy costs – and reduce greenhouse gas emissions that contribute to global climate change. You can help make a difference. Change at least one standard bulb with an *********** compact fluorescent light bulb. When you change a light, you can help change the world.
# # #
LSE Program
VO # 5
Do you or a member of your family rely on an electrically operated life sustaining medical devices? If so, you should know about our *******************************************. ***** does not guarantee uninterrupted electric service, but it does provide critical information on how to prepare for power outages. For details, speak to a Customer Service Representative. Or, go to our Web site at ***********
# # #
Portable Generator Safety
VO # 6
A portable generator offers many conveniences. But if it’s improperly installed, it can pose a serious safety hazard. If a generator is connected directly to your house wiring system, have a qualified electrician install a manual transfer switch. This will prevent back feed into our electric lines, and help to avoid injury or even death to our workers. To learn more, go to ***********.
# # #
Computerized Outage Reporting
VO # 7
When a severe storm knocks out power to thousands of customers, we staff our Call Center with overlapping 16-hour shifts. Still, it’s sometimes necessary for us to route calls to our automated answering system. We programmed our system to ask you the same questions our live representatives would ask. Plus, every 10 seconds, our Outage Management System picks up new reports and sends it directly to our Control Center to dispatch a repair crew.
So the next time you call and get our automated system to report an outage, go ahead and use it. We’ve got you covered.
# # #
Check I.D. for Safety
VO # 8
Don’t fall victim to one of the oldest con games. If someone knocks on your door claiming to be a representative of our company, play it safe. Ask to see an I.D. card. Our employees and contractors wear I.D. cards with the *** symbol on one side, and a color photo on the reverse side. If the person at your door cannot produce an I.D., don’t let that person in and call the police immediately. If the person produces an I.D. card and you’re still apprehensive, call us at **************. We’ll confirm the person’s identity. Don’t be a victim to crime. Check I.D. for your safety and security.
# # #
Payment options
VO # 9
Got better things to do with your time than write monthly checks and mail energy payments? We do. That’s why we have *********************************. Sign up for this convenient payment option and we’ll automatically deduct the amount due on your energy bill from your checking account each month.
With ABP, you don’t have to write monthly checks. Buy postage. Or keep track of due dates. To sign up for *********, go to *************** or speak to one of our representatives.
# # #
Budget Billing
VO # 10
Why not spread your annual energy expense over 12 monthly installments? Sign up for Budget Billing today. It won’t reduce your overall costs, but it will make things easier on your pocketbook. To enroll, speak to a representative or go to *********************.
# # #
Spread the Word
VO # 11
Did you know we have access to interpreters who speak 140 languages? If you have friends who speak English as their second language, they don’t have to provide their own translator when they call to talk to us. When a customer who needs an interpreter calls, we put that customer on hold for a brief time and establish a three-way call with an interpreter. At ***, we won’t let a language barrier stand between us and our customers.
# # #
Pay by Phone
VO # 12
Forget to pay your bill? Don’t worry. Our computerized answering system never sleeps. You can pay by phone at any time – with no extra charge. Just call **************, toll-free. All you need are your payment stub, account number, checkbook – and a few minutes. Pay by phone – it’s a smart way to pay.
# # #
For the visually-impaired
VO # 13
Do you know of someone who’s having difficulty reading our monthly statements? For customers who are visually impaired, we have large print or Braille Bills available upon request. Just speak to one our representatives, and we’ll be glad to assist you.
# # # Script added for audition:
VO # 1
Do you have friends or loved ones who’d appreciate a little help paying bills? We have the perfect solution. This holiday season, why not put some energy in your gift -- and purchase Energy Gift Certificates? To use your credit or debit card, call
*********- GIFT – that’s **************, toll-free -- or go to ***********. Energy Gift Certificates. Help keep someone warm this winter.
# # #
*************
VO # 2
Here’s an emergency phone number to keep handy. **************. That’s **************. If you smell gas or suspect a leak, remember this safety tip. Move far away from where you smell gas and use your mobile phone or neighbor’s to call our ***************************************. (This Hotline is only for NY and PA customers of *************. If you live in New Jersey, call *****************************. )
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