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committed to continuous improvement as the foundation of success for the future.
As said earlier, policies, procedures, and records are all connected to our main
policy called “DCN 1”, or Document Control Number 1, which defines how our
business works. It is also the basis for our external ISO 9000 certification –which
communicates to the external world our commitment to quality. Yet NMHG does
more than the standard required in order to maintain our leading position in customer
success.
NMHG’s DCN 100 documents this commitment by the company to quality by
stating our goal to deliver products and services that meet or exceed the
expectations of our customers. And CUSTOMERS is the key word here –
understanding their needs, translating these into products and services, and
working to continuously improve over time. As a new NMHG employee, you should
take the action to familiarize yourself further with DCN 1 and 100 as the core
policies of the company that all others flow from.
Of course, writing down words is not enough –we must take the action on our
commitment to quality in the work we do every day. To help make this focus on
quality real for all of us, NMHG uses a structured approach. A key example is our
use of the PQ (Position Questionnaire) and PMP (Performance Management Plan).
The PQ Position Questionnaire is your job description and the PMP Performance
Management Plan defines your annual objectives, training, and overall performance. Budget USD$150
All manufacturers today must be committed to quality –and NMHG is totally
committed to continuous improvement as the foundation of success for the future.
As said earlier, policies, procedures, and records are all connected to our main
policy called “DCN 1”, or Document Control Number 1, which defines how our
business works. It is also the basis for our external ISO 9000 certification –which
communicates to the external world our commitment to quality. Yet NMHG does
more than the standard required in order to maintain our leading position in customer
success.
NMHG’s DCN 100 documents this commitment by the company to quality by
stating our goal to deliver products and services that meet or exceed the
expectations of our customers. And CUSTOMERS is the key word here –
understanding their needs, translating these into products and services, and
working to continuously improve over time. As a new NMHG employee, you should
take the action to familiarize yourself further with DCN 1 and 100 as the core
policies of the company that all others flow from.
Of course, writing down words is not enough –we must take the action on our
commitment to quality in the work we do every day. To help make this focus on
quality real for all of us, NMHG uses a structured approach. A key example is our
use of the PQ (Position Questionnaire) and PMP (Performance Management Plan).
The PQ Position Questionnaire is your job description and the PMP Performance
Management Plan defines your annual objectives, training, and overall performance.
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