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Project Main Details
Needs to be highly professional warm, friendly voice.
Once selected, we will provide phone number access to system to record.
Budget range $100 - $249.
Thanks.
Jun 06, 2007 11:01:12 (GMT -05:00) Eastern Time (US & Canada) Jun 12, 2007 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
Project Parameters
Script Details
Press 1 for 24-hour automated account information, to request an itemized bill or to pay by major credit card.
Press 2 to request an itemized bill of charges.
Press 3 to provide insurance information.
After the tone, please leave your account number and the patient’s name along with the following insurance information. Your account will be updated by the next business day.
Name of the insurance company
Member’s name as it appears on the insurance card
Policy number
Group number
Address to mail claim
Press 4 if you are calling from an attorney’s office
Press 5 if you are calling regarding an account for Fairmont Crossing, Guggenheimer, Summit or Virginia Baptist Skilled
Press 6 to speak with a customer service representative
((Call Agent Busy:))
Our customer service representatives are currently busy assisting other callers.
Please hold and your call will be answered in the order in which it was received.
((Call Agent Closed Lunch:))
Thank you for calling *** *** at Centra. Our customer service center is closed for lunch. Please call back after 12:45pm. For 24-hour automated account information, to request an itemized bill or to pay by major credit card please press 1.
((After Hours Greeting:))
Thank you for calling *** *** at Centra. Our customer service center hours are Monday through Friday from 8:30AM to 4:30PM. For 24-hour automated account information, to request an itemized bill or to pay by major credit card please press 1. If you need further assistance, please call back during our normal business hours.
((Holiday Closed Greeting:))
Thank you for calling *** *** at Centra. Our customer service center is closed in observance of the holiday. Our normal customer service center hours are Monday through Friday from 8:30AM to 4:30PM. For 24-hour automated account information, to request an itemized bill or to pay by major credit card please press 1. If you need further assistance, please call back on the next business day.
((Post Acute Care Call Center Greetings:))
((Opening Call:))
Hello
Thank you for calling ***
You have reached *** health and rehabilitation customer service center for Fairmont Crossing, Guggenheimer and Summit Health and Rehabilitation Center.
Please listen to the following menu options so that we may assist you with your account
Press 1 for Guggenheimer
Press 2 for Summit
Press 3 for Fairmont
Press 4 If you are calling regarding a hospital or centra lab account
Press 5 If you would like to hear this menu again
((Busy Line:))
Our customer service agents are currently busy assisting other residents or families
We are sorry for the inconvenience and will be with you momentarily to assist you
((Voice Message (when CSR is not logged into call center):))
Our office is currently closed. Please leave your name, account # and a telephone number where you can be reached. Our customer service agent will return your call the next business day.
Thank you for calling *** *** at Centra. Your call is important to us. For quality assurance purposes, your call may be recorded or monitored. Please listen carefully to the following options.
Press 1 for 24-hour automated account information, to request an itemized bill or to pay by major credit card.
Press 2 to request an itemized bill of charges.
Press 3 to provide insurance information.
After the tone, please leave your account number and the patient’s name along with the following insurance information. Your account will be updated by the next business day.
Name of the insurance company
Member’s name as it appears on the insurance card
Policy number
Group number
Address to mail claim
Press 4 if you are calling from an attorney’s office
Press 5 if you are calling regarding an account for Fairmont Crossing, Guggenheimer, Summit or Virginia Baptist Skilled
Press 6 to speak with a customer service representative
((Call Agent Busy:))
Our customer service representatives are currently busy assisting other callers.
Please hold and your call will be answered in the order in which it was received.
((Call Agent Closed Lunch:))
Thank you for calling *** *** at Centra. Our customer service center is closed for lunch. Please call back after 12:45pm. For 24-hour automated account information, to request an itemized bill or to pay by major credit card please press 1.
((After Hours Greeting:))
Thank you for calling *** *** at Centra. Our customer service center hours are Monday through Friday from 8:30AM to 4:30PM. For 24-hour automated account information, to request an itemized bill or to pay by major credit card please press 1. If you need further assistance, please call back during our normal business hours.
((Holiday Closed Greeting:))
Thank you for calling *** *** at Centra. Our customer service center is closed in observance of the holiday. Our normal customer service center hours are Monday through Friday from 8:30AM to 4:30PM. For 24-hour automated account information, to request an itemized bill or to pay by major credit card please press 1. If you need further assistance, please call back on the next business day.
((Post Acute Care Call Center Greetings:))
((Opening Call:))
Hello
Thank you for calling ***
You have reached *** health and rehabilitation customer service center for Fairmont Crossing, Guggenheimer and Summit Health and Rehabilitation Center.
Please listen to the following menu options so that we may assist you with your account
Press 1 for Guggenheimer
Press 2 for Summit
Press 3 for Fairmont
Press 4 If you are calling regarding a hospital or centra lab account
Press 5 If you would like to hear this menu again
((Busy Line:))
Our customer service agents are currently busy assisting other residents or families
We are sorry for the inconvenience and will be with you momentarily to assist you
((Voice Message (when CSR is not logged into call center):))
Our office is currently closed. Please leave your name, account # and a telephone number where you can be reached. Our customer service agent will return your call the next business day.
Voice-Seeker Details
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