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Project Main Details
Female voice is needed for a phone recording system.
LTK9101025145X
We are looking for a bilingual female voice to record the prompts for our phone system in english and spanish. The recordings may be MP3, WAVE or AIFF and delivered by CD or the Internet. The initial script is below. However, we will probably require additional recordings in the future and would like to work with someone that is willing to periodically make updates. We would like to begin this project as quickly as possible, but finding the right person is more important than timing.
Dec 19, 2006 19:30:10 (GMT -05:00) Eastern Time (US & Canada) Dec 21, 2006 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
)
Closed
25
5
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Dec 19, 2006 19:30:10 (GMT -05:00) Eastern Time (US & Canada) Dec 21, 2006 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
)
Closed
25
5
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Project Parameters
None
To be defined
Audiobooks
Not defined
English - Australian / NZ AND English - British AND English - North American
Not defined
Young Adult Female OR Middle Age Female
• Audio files must be delivered via FTP
There are no special pre-, post-, or production requirements for this project.
Not defined
Not defined
Script Details
No
Note from Voice123.
Script provided for pricing reference.
Telephone Script
Names
1. Scott Chilton
2. Rodger Scott
3. Chris Moore
4. Aaron Murdock
5. Elizabeth Chilton
6. Thomas Chilton
7. Claire Chilton
8. Dale Reddick
9. Gene Cornwell
10. Lino Mendiola
11. Michael Wilson
12. Stan Gardner
13. Nicole Moore
14. StarTex Power
15. Cirro Energy
16. Spark Energy
17. Green Mountain Energy
18. TXU Electric Delivery
19. CPL Retail Energy
20. AEP
21. Strategic Energy
22. Glacial Energy
23. West Texas Utilities
24. Texas - New Mexico Power
25. Direct Energy
26. Stream Energy
27. Champion Energy Services
28. Tri-Eagle Energy
29. Commerce Energy
30. Reliant Energy
31. Constellation New Energy
32. Coral Power
33. Consolidated Edison Solutions
34. Dynowatt
35. ECONnergy Energy Company
36. Entergy Solutions
37. First Choice Power
38. Gexa Energy – pronounced jexa
39. Sempra Energy Solutions
40. Tara Energy
41. Texas Commercial Energy
42. TXU Energy
43. Center Point Energy
44. Sharyland
45. Entergy
Words
1. Sales
2. Customer Care
3. Customer Support
4. Human Resources
5. Operations
6. Billing
7. Zero
8. One
9. Two
10. Three
11. Four
12. Five
13. Six
14. Seven
15. Eight
16. Nine
17. Ten
18. Eleven
19. Twelve
20. Thirteen
21. Fourteen
22. Fifteen
23. Sixteen
24. Seventeen
25. Eighteen
26. Nineteen
27. Twenty
28. Thirty
29. Forty
30. Fifty
31. Sixty
32. Seventy
33. Eighty
34. Ninety
35. Hundred
36. Thousand
37. Million
38. Kilowatt
39. Kilowatts
40. Megawatt
41. Megawatts
42. Dollar
43. Dollars
44. Cents
45. Area code
46. Pound
47. Star
48. Sunday
49. Monday
50. Tuesday
51. Wednesday
52. Thursday
53. Friday
54. Saturday
55. January
56. February
57. March
58. April
59. May
60. June
61. July
62. August
63. September
64. October
65. November
66. December
67. AM
68. PM
69. First
70. Second
71. Third
72. Fourth
73. Fifth
74. Sixth
75. Seventh
76. Eighth
77. Ninth
78. Tenth
79. Eleventh
80. Twelfth
81. Thirteenth
82. Fourteenth
83. Fifteenth
84. Sixteenth
85. Seventeenth
86. Eighteenth
87. Nineteenth
88. Twentieth
89. Document
90. LOA
91. Letter of Authorization
92. Commercial Aggregation Agreement
93. Residential Aggregation Agreement
94. Billing Form
95. Tax Exemption Form
96. Residential Brochure
97. Commercial Brochure
98. PUC Service Assurance Letter
99. References
100. Terms of Service
101. Your Rights as a Consumer
102. Commercial Supply Agreement
103. Residential Supply Agreement
104. Month
105. Day
106. Year
Prompts
1. Thank you for calling *****; a company dedicated to helping Texans find affordable, reliable electricity.
2. Thank you for calling *****; a company helping Texans lower their electricity costs.
3. Thank you for calling *****; a company helping Texans manage their energy costs.
4. Thank you for calling *****; your expert in the Texas electricity market.
5. Thank you for calling *****; a trusted energy advisor to consumers and businesses across Texas.
6. If you know the name of the person or department you are trying to reach, you may say it now or hold on for a list of options.
7. For service in Spanish, say Spanish or press 3. [Record in Spanish only]
8. For service in English, say English or press 1. [Record in English only]
9. Are you currently a Community Energy customer?
10. We are glad to have you as a valued customer.
11. How may we assist you?
12. Welcome. We hope that today we can earn your business.
13. Welcome. We look forward to serving you.
14. What was that again?
15. I’m sorry. I didn’t get that. Please say that again.
16. I’m sorry. I didn’t get that. That option may not be available at this time. Let me take you back to the beginning.
17. Let me take you back to the previous menu.
18. Let me take you back to the main menu.
19. How may we help you? You may say New Services, Customer Care, or Report an Outage. For all other inquiries, just say Operator.
20. Please make your selection.
21. I didn’t hear you. Please make your selection.
22. I’m sorry. I didn’t hear you. Let me take you back to the beginning.
23. I’m sorry. I didn’t get that. Please choose from the following: Residential Services, Commercial Services or Consulting Services. You can also say the name of the person or department you are calling, or just say Operator to be transferred to a representative.
24. Let me transfer you to a representative for assistance.
25. The offices of Community Energy are now closed. If this is an emergency, say emergency or press 46. You can also say office hours, leave a message or good bye.
26. The offices of Community Energy are open Monday through Friday between 8:30 AM and 5:30 PM.
27. At any time you may say the name of the person you are calling or say operator to be transferred to a representative. The following is a list of services that we provide. When you hear the one that you want; just say it. Residential Service, Commercial Service, and Consulting Services.
28. I’m sorry. I didn’t understand. I’m trying to transfer you. Say Go Back to cancel this call. Otherwise, just hold and you will be connected.
29. I am not sure I understood what you said.
30. Hi. You have a call from
31. Should I Connect or Take to VoiceMail?
32. I’m sorry; they’re not responding.
33. The line is busy. I’ll take you back.
34. The line is busy. Would you like to continue to hold or leave a message?
35. I’m sorry; your call time has expired.
36. Call completed.
37. You have reached
38. Please leave a message after the tone.
39. Speak after the tone. When you are done, you may hang-up or wait for more options.
40. I’m sorry I didn’t understand that. If you want to leave a message, speak after the tone.
41. Please hold for a moment while I transfer you to
42. We are sorry you are experiencing a problem. So that a trouble report is properly logged, say the name of the local wires company that services your electricity. You may say: TXU Electric Delivery, Center Point Energy, AEP, or Texas New Mexico Power. If you do not know your wires company, just say help.
43. Those options again are: TXU Electric Delivery, Center Point Energy, AEP, Texas New Mexico Power or Help.
44. I didn’t get that. You may say: TXU Electric Delivery, Center Point Energy, AEP, Texas New Mexico Power or Help.
45. I am sorry that you are having difficulty. One moment please while I transfer you to a representative to assist you.
46. Okay. I am going to list the local utilities by the geographic area they cover. When you hear the one serving your area, just say it.
47. If you live in the greater Dallas - Ft. Worth area, Corsicana, Waco, Tyler or Wichita Falls, then TXU Electric Delivery is the local utility. Say TXU or press 22.
48. If you live in the Houston and Galveston area, Center Point Energy is your local utility. Say Center Point or press 23.
49. If you live in South Texas around Corpus Christi, McAllen or Pharr or in West Texas around Midland and Odessa, the AEP is the local utility servicing your area. Say AEP or press 24.
50. If you live in Central Texas around Hamilton, Brownwood and Weatherford, then Texas New Mexico Power is the local utility. Say TNMP or press 25.
51. I’m sorry, but we were unable to transfer you to TXU Electric Delivery to report the outage. Just say ready when you want me to proceed. Okay. Their number is (888) 313-4747. [Pause] Again, that number is (888) 313-4747. Now that you have the number, please take a moment to leave a voicemail with your name and phone number so that we can follow up with you to make sure your problem has been resolved. Thank you.
52. I’m sorry, but we were unable to transfer you to CenterPoint to report the outage. Just say ready when you want me to proceed. Okay. Their number is (800) 332-7143. [Pause] Again, that number is (800) 332-7143. Now that you have the number, please take a moment to leave a voicemail with your name and phone number so that we can follow up with you to make sure your problem has been resolved. Thank you.
53. I’m sorry, but we were unable to transfer you to AEP to report the outage. Just say ready when you want me to proceed. Okay. Their number is (866) 223-8508. [Pause] Again, that number is (866) 223-8508. Now that you have the number, please take a moment to leave a voicemail with your name and phone number so that we can follow up with you to make sure your problem has been resolved. Thank you.
54. I’m sorry, but we were unable to transfer you to Texas New Mexico Power to report the outage. Just say ready when you want me to proceed. Okay. Their number is (888) 866-7456. [Pause] Again, that number is (888) 866-7456. Now that you have the number, please take a moment to leave a voicemail with your name and phone number so that we can follow up with you to make sure your problem has been resolved. Thank you.
55. I am sorry that you are having difficulty. Please try your call later. Good bye.
56. Thank you for calling *****. Good bye.
57. What is your name?
58. What is your phone number?
59. What is your address?
60. What is your email address?
61. What is the address of the location where the outage has occurred?
62. What is the phone number at the location where the outage has occurred?
63. Do you know the ESI ID for the service location?
64. The ESI ID for the service location is
65. The phone number is
66. If this is a life threatening emergency, please hang up and dial 911.
67. Your savings to date is
68. So that I may assist you, I need to get some information.
69. We are almost finished.
70. Please continue to hold. Someone will be with you in a moment.
71. All our representatives are currently assisting other customers. Please hold for the next available representative.
72. We are sorry that it is taking so long. You may continue to hold or say leave a message and be transferred to voicemail. A representative will return your call shortly.
73. The rate you are currently paying is
74. Your current Retail Electric Provider is
75. Your current electricity supply agreement expires on
76. The monthly fee is
77. Mr. Chilton is currently unavailable. One moment please while I transfer you to his voicemail.
78. Mrs. Chilton is currently unavailable. One moment please while I transfer you to her voicemail.
79. Thank you for leaving a message. We will return your call as soon as possible.
80. Have a great day!
81. For quality and training purposes, this call may be monitored or recorded.
82. What is your fax number?
83. Would you like the document faxed or emailed?
84. Here is a list of documents that are available. Just say the name you want when you hear it. LOA, Commercial Aggregation Agreement, Residential Aggregation Agreement, Billing Form, Tax Exemption Form, Residential Brochure, Commercial Brochure, PUC Service Assurance Letter, References.
85. What fax number should I use to send the document?
86. What email address should I use to send the document?
Script provided for pricing reference.
Telephone Script
Names
1. Scott Chilton
2. Rodger Scott
3. Chris Moore
4. Aaron Murdock
5. Elizabeth Chilton
6. Thomas Chilton
7. Claire Chilton
8. Dale Reddick
9. Gene Cornwell
10. Lino Mendiola
11. Michael Wilson
12. Stan Gardner
13. Nicole Moore
14. StarTex Power
15. Cirro Energy
16. Spark Energy
17. Green Mountain Energy
18. TXU Electric Delivery
19. CPL Retail Energy
20. AEP
21. Strategic Energy
22. Glacial Energy
23. West Texas Utilities
24. Texas - New Mexico Power
25. Direct Energy
26. Stream Energy
27. Champion Energy Services
28. Tri-Eagle Energy
29. Commerce Energy
30. Reliant Energy
31. Constellation New Energy
32. Coral Power
33. Consolidated Edison Solutions
34. Dynowatt
35. ECONnergy Energy Company
36. Entergy Solutions
37. First Choice Power
38. Gexa Energy – pronounced jexa
39. Sempra Energy Solutions
40. Tara Energy
41. Texas Commercial Energy
42. TXU Energy
43. Center Point Energy
44. Sharyland
45. Entergy
Words
1. Sales
2. Customer Care
3. Customer Support
4. Human Resources
5. Operations
6. Billing
7. Zero
8. One
9. Two
10. Three
11. Four
12. Five
13. Six
14. Seven
15. Eight
16. Nine
17. Ten
18. Eleven
19. Twelve
20. Thirteen
21. Fourteen
22. Fifteen
23. Sixteen
24. Seventeen
25. Eighteen
26. Nineteen
27. Twenty
28. Thirty
29. Forty
30. Fifty
31. Sixty
32. Seventy
33. Eighty
34. Ninety
35. Hundred
36. Thousand
37. Million
38. Kilowatt
39. Kilowatts
40. Megawatt
41. Megawatts
42. Dollar
43. Dollars
44. Cents
45. Area code
46. Pound
47. Star
48. Sunday
49. Monday
50. Tuesday
51. Wednesday
52. Thursday
53. Friday
54. Saturday
55. January
56. February
57. March
58. April
59. May
60. June
61. July
62. August
63. September
64. October
65. November
66. December
67. AM
68. PM
69. First
70. Second
71. Third
72. Fourth
73. Fifth
74. Sixth
75. Seventh
76. Eighth
77. Ninth
78. Tenth
79. Eleventh
80. Twelfth
81. Thirteenth
82. Fourteenth
83. Fifteenth
84. Sixteenth
85. Seventeenth
86. Eighteenth
87. Nineteenth
88. Twentieth
89. Document
90. LOA
91. Letter of Authorization
92. Commercial Aggregation Agreement
93. Residential Aggregation Agreement
94. Billing Form
95. Tax Exemption Form
96. Residential Brochure
97. Commercial Brochure
98. PUC Service Assurance Letter
99. References
100. Terms of Service
101. Your Rights as a Consumer
102. Commercial Supply Agreement
103. Residential Supply Agreement
104. Month
105. Day
106. Year
Prompts
1. Thank you for calling *****; a company dedicated to helping Texans find affordable, reliable electricity.
2. Thank you for calling *****; a company helping Texans lower their electricity costs.
3. Thank you for calling *****; a company helping Texans manage their energy costs.
4. Thank you for calling *****; your expert in the Texas electricity market.
5. Thank you for calling *****; a trusted energy advisor to consumers and businesses across Texas.
6. If you know the name of the person or department you are trying to reach, you may say it now or hold on for a list of options.
7. For service in Spanish, say Spanish or press 3. [Record in Spanish only]
8. For service in English, say English or press 1. [Record in English only]
9. Are you currently a Community Energy customer?
10. We are glad to have you as a valued customer.
11. How may we assist you?
12. Welcome. We hope that today we can earn your business.
13. Welcome. We look forward to serving you.
14. What was that again?
15. I’m sorry. I didn’t get that. Please say that again.
16. I’m sorry. I didn’t get that. That option may not be available at this time. Let me take you back to the beginning.
17. Let me take you back to the previous menu.
18. Let me take you back to the main menu.
19. How may we help you? You may say New Services, Customer Care, or Report an Outage. For all other inquiries, just say Operator.
20. Please make your selection.
21. I didn’t hear you. Please make your selection.
22. I’m sorry. I didn’t hear you. Let me take you back to the beginning.
23. I’m sorry. I didn’t get that. Please choose from the following: Residential Services, Commercial Services or Consulting Services. You can also say the name of the person or department you are calling, or just say Operator to be transferred to a representative.
24. Let me transfer you to a representative for assistance.
25. The offices of Community Energy are now closed. If this is an emergency, say emergency or press 46. You can also say office hours, leave a message or good bye.
26. The offices of Community Energy are open Monday through Friday between 8:30 AM and 5:30 PM.
27. At any time you may say the name of the person you are calling or say operator to be transferred to a representative. The following is a list of services that we provide. When you hear the one that you want; just say it. Residential Service, Commercial Service, and Consulting Services.
28. I’m sorry. I didn’t understand. I’m trying to transfer you. Say Go Back to cancel this call. Otherwise, just hold and you will be connected.
29. I am not sure I understood what you said.
30. Hi. You have a call from
31. Should I Connect or Take to VoiceMail?
32. I’m sorry; they’re not responding.
33. The line is busy. I’ll take you back.
34. The line is busy. Would you like to continue to hold or leave a message?
35. I’m sorry; your call time has expired.
36. Call completed.
37. You have reached
38. Please leave a message after the tone.
39. Speak after the tone. When you are done, you may hang-up or wait for more options.
40. I’m sorry I didn’t understand that. If you want to leave a message, speak after the tone.
41. Please hold for a moment while I transfer you to
42. We are sorry you are experiencing a problem. So that a trouble report is properly logged, say the name of the local wires company that services your electricity. You may say: TXU Electric Delivery, Center Point Energy, AEP, or Texas New Mexico Power. If you do not know your wires company, just say help.
43. Those options again are: TXU Electric Delivery, Center Point Energy, AEP, Texas New Mexico Power or Help.
44. I didn’t get that. You may say: TXU Electric Delivery, Center Point Energy, AEP, Texas New Mexico Power or Help.
45. I am sorry that you are having difficulty. One moment please while I transfer you to a representative to assist you.
46. Okay. I am going to list the local utilities by the geographic area they cover. When you hear the one serving your area, just say it.
47. If you live in the greater Dallas - Ft. Worth area, Corsicana, Waco, Tyler or Wichita Falls, then TXU Electric Delivery is the local utility. Say TXU or press 22.
48. If you live in the Houston and Galveston area, Center Point Energy is your local utility. Say Center Point or press 23.
49. If you live in South Texas around Corpus Christi, McAllen or Pharr or in West Texas around Midland and Odessa, the AEP is the local utility servicing your area. Say AEP or press 24.
50. If you live in Central Texas around Hamilton, Brownwood and Weatherford, then Texas New Mexico Power is the local utility. Say TNMP or press 25.
51. I’m sorry, but we were unable to transfer you to TXU Electric Delivery to report the outage. Just say ready when you want me to proceed. Okay. Their number is (888) 313-4747. [Pause] Again, that number is (888) 313-4747. Now that you have the number, please take a moment to leave a voicemail with your name and phone number so that we can follow up with you to make sure your problem has been resolved. Thank you.
52. I’m sorry, but we were unable to transfer you to CenterPoint to report the outage. Just say ready when you want me to proceed. Okay. Their number is (800) 332-7143. [Pause] Again, that number is (800) 332-7143. Now that you have the number, please take a moment to leave a voicemail with your name and phone number so that we can follow up with you to make sure your problem has been resolved. Thank you.
53. I’m sorry, but we were unable to transfer you to AEP to report the outage. Just say ready when you want me to proceed. Okay. Their number is (866) 223-8508. [Pause] Again, that number is (866) 223-8508. Now that you have the number, please take a moment to leave a voicemail with your name and phone number so that we can follow up with you to make sure your problem has been resolved. Thank you.
54. I’m sorry, but we were unable to transfer you to Texas New Mexico Power to report the outage. Just say ready when you want me to proceed. Okay. Their number is (888) 866-7456. [Pause] Again, that number is (888) 866-7456. Now that you have the number, please take a moment to leave a voicemail with your name and phone number so that we can follow up with you to make sure your problem has been resolved. Thank you.
55. I am sorry that you are having difficulty. Please try your call later. Good bye.
56. Thank you for calling *****. Good bye.
57. What is your name?
58. What is your phone number?
59. What is your address?
60. What is your email address?
61. What is the address of the location where the outage has occurred?
62. What is the phone number at the location where the outage has occurred?
63. Do you know the ESI ID for the service location?
64. The ESI ID for the service location is
65. The phone number is
66. If this is a life threatening emergency, please hang up and dial 911.
67. Your savings to date is
68. So that I may assist you, I need to get some information.
69. We are almost finished.
70. Please continue to hold. Someone will be with you in a moment.
71. All our representatives are currently assisting other customers. Please hold for the next available representative.
72. We are sorry that it is taking so long. You may continue to hold or say leave a message and be transferred to voicemail. A representative will return your call shortly.
73. The rate you are currently paying is
74. Your current Retail Electric Provider is
75. Your current electricity supply agreement expires on
76. The monthly fee is
77. Mr. Chilton is currently unavailable. One moment please while I transfer you to his voicemail.
78. Mrs. Chilton is currently unavailable. One moment please while I transfer you to her voicemail.
79. Thank you for leaving a message. We will return your call as soon as possible.
80. Have a great day!
81. For quality and training purposes, this call may be monitored or recorded.
82. What is your fax number?
83. Would you like the document faxed or emailed?
84. Here is a list of documents that are available. Just say the name you want when you hear it. LOA, Commercial Aggregation Agreement, Residential Aggregation Agreement, Billing Form, Tax Exemption Form, Residential Brochure, Commercial Brochure, PUC Service Assurance Letter, References.
85. What fax number should I use to send the document?
86. What email address should I use to send the document?
Please note that you should only use the script or your recording of it for auditioning purposes. The script is property, unless otherwise specified, of the voice seeker and it is protected by international copyright laws.
Voice-Seeker Details
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