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Project Main Details
Male or female voice required for training sessions
LTK6308922977X
Voiceover for online training course. Attached script is from one of five lessons. All lessons are about same length.
Please send us your demo and prices as soon as possible.
Thank you in advance!!! Sep 18, 2006 11:12:31 (GMT -05:00) Eastern Time (US & Canada) Sep 18, 2006 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
)
Closed
220
220
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Please send us your demo and prices as soon as possible.
Thank you in advance!!! Sep 18, 2006 11:12:31 (GMT -05:00) Eastern Time (US & Canada) Sep 18, 2006 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
)
Closed
220
220
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Project Parameters
None
To be defined
Videogames
Not defined
English - North American
Not defined
Young Adult Female OR Young Adult Male OR Middle Age Female OR Middle Age Male
• Audio files must be delivered via FTP
There are no special pre-, post-, or production requirements for this project.
Not defined
Not defined
Script Details
No
In this lesson we will explain the 6 step process every Comstar CSR should follow while handling a call from a customer.
Step 1 – Greeting
Every call handled should begin with the Comstar greeting.
"Thank you for choosing Comstar. My name is Joan Kellog. How may I be of assistance today?"
Step 2 – Customer Issue
After the greeting, allow the customer to explain their issue or problem without interrupting and listen carefully for the underlying problem.
Step 3 - Restate the Issue and Empathize
Let the customer know that you understand why they are upset. Then work to separate the problem from the emotion.
Step 4 – Take Ownership of the Issue
The customer wants someone to take personal responsibility for resolving their problem. If you have the authority and responsibility, then take personal ownership. If not, then quickly identify and secure someone who can.
Step 5 - Gain Customer Agreement
Gain Customer Agreement that you are working for them. Then, you can work toward a common and mutually satisfactory solution.
Step 6 – Close Call
When closing a call it is important that you summarize the action you have taken. This will help ensure that all the customers needs have been addressed.
In this lesson we will explain the 6 step process every Comstar CSR should follow while handling a call from a customer.
Step 1 – Greeting
Every call handled should begin with the Comstar greeting.
"Thank you for choosing Comstar. My name is Joan Kellog. How may I be of assistance today?"
Step 2 – Customer Issue
After the greeting, allow the customer to explain their issue or problem without interrupting and listen carefully for the underlying problem.
Step 3 - Restate the Issue and Empathize
Let the customer know that you understand why they are upset. Then work to separate the problem from the emotion.
Step 4 – Take Ownership of the Issue
The customer wants someone to take personal responsibility for resolving their problem. If you have the authority and responsibility, then take personal ownership. If not, then quickly identify and secure someone who can.
Step 5 - Gain Customer Agreement
Gain Customer Agreement that you are working for them. Then, you can work toward a common and mutually satisfactory solution.
Step 6 – Close Call
When closing a call it is important that you summarize the action you have taken. This will help ensure that all the customers needs have been addressed.
Step 1 – Greeting
Every call handled should begin with the Comstar greeting.
"Thank you for choosing Comstar. My name is Joan Kellog. How may I be of assistance today?"
Step 2 – Customer Issue
After the greeting, allow the customer to explain their issue or problem without interrupting and listen carefully for the underlying problem.
Step 3 - Restate the Issue and Empathize
Let the customer know that you understand why they are upset. Then work to separate the problem from the emotion.
Step 4 – Take Ownership of the Issue
The customer wants someone to take personal responsibility for resolving their problem. If you have the authority and responsibility, then take personal ownership. If not, then quickly identify and secure someone who can.
Step 5 - Gain Customer Agreement
Gain Customer Agreement that you are working for them. Then, you can work toward a common and mutually satisfactory solution.
Step 6 – Close Call
When closing a call it is important that you summarize the action you have taken. This will help ensure that all the customers needs have been addressed.
In this lesson we will explain the 6 step process every Comstar CSR should follow while handling a call from a customer.
Step 1 – Greeting
Every call handled should begin with the Comstar greeting.
"Thank you for choosing Comstar. My name is Joan Kellog. How may I be of assistance today?"
Step 2 – Customer Issue
After the greeting, allow the customer to explain their issue or problem without interrupting and listen carefully for the underlying problem.
Step 3 - Restate the Issue and Empathize
Let the customer know that you understand why they are upset. Then work to separate the problem from the emotion.
Step 4 – Take Ownership of the Issue
The customer wants someone to take personal responsibility for resolving their problem. If you have the authority and responsibility, then take personal ownership. If not, then quickly identify and secure someone who can.
Step 5 - Gain Customer Agreement
Gain Customer Agreement that you are working for them. Then, you can work toward a common and mutually satisfactory solution.
Step 6 – Close Call
When closing a call it is important that you summarize the action you have taken. This will help ensure that all the customers needs have been addressed.
Please note that you should only use the script or your recording of it for auditioning purposes. The script is property, unless otherwise specified, of the voice seeker and it is protected by international copyright laws.
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