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Female voice required for a training application
LTK6307642650X
Need to get female voice talent for a training presentation. Need a fresh Chinese
middle aged voice.
Please send the custom demo in your language with your quote.
You can check a sample at voiptrainer.com
17 page training document which need to be broken into section.
Please avoid to contact client directly.
Aprox budget $750 - $999
This is the entire script, for pricing reference. Aug 03, 2006 17:36:40 (GMT -05:00) Eastern Time (US & Canada) Oct 31, 2006 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
)
Closed
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2
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
middle aged voice.
Please send the custom demo in your language with your quote.
You can check a sample at voiptrainer.com
17 page training document which need to be broken into section.
Please avoid to contact client directly.
Aprox budget $750 - $999
This is the entire script, for pricing reference. Aug 03, 2006 17:36:40 (GMT -05:00) Eastern Time (US & Canada) Oct 31, 2006 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
)
Closed
2
2
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Project Parameters
None
Flexible - USD 750
Promos
Chinese - ANY
Not defined
Middle Age Female
• Audio files must be delivered via FTP
There are no special pre-, post-, or production requirements for this project.
Not defined
Not defined
No
Not defined
Script Details
Yes
INTRODUCTION:
Welcome to 4What Interactive’s VoIP Trainer, the Cisco 7960 and 7940 IP Phone Training Program.
Over the next two minutes you will learn how to set up and operate your new Cisco IP telephone. You can learn about the phone’s features and functionality at your own pace, and once you’ve finished, you can continue to utilize this tutorial as a reference tool.
To begin the instructional program, click on the phone features button or simply sit back and enjoy the step-by-step demonstration about your Cisco IP telephone system. You can return to any section by clicking on a specific menu button and the tutorial will continue from that point. If you need to repeat a section, click on the Back button. To move forward, click on the Next button. If you need to stop in the middle of a section, click on the Pause button and then Resume to continue. Now, lets get started by learning about your phones features.
PHONE FEATURES:
The Cisco 7960 training program covers the Cisco 7960, 7961, 7940, and 7941 IP Phone Models. The 7960 and 7940 are the same phones with one exception. The 7960 phone has six buttons, two for your primary lines and four additional lines that can be used for speed dials. The 7940 Model has only 2 buttons for your primary lines. The 7961 and 7941 are enhanced versions of the 7960 and 7940 and include a higher resolution greyscale display and backlit phone line buttons (amber, green and red) to indicate line state.
PHONE FEATURES: Handset
Lift the handset and use the dial pad numbers to make a call
PHONE FEATURES: LCD
Displays the time, date, your phone number, caller id, line/call status and the soft key options
PHONE FEATURES: Line or Speed Dial Buttons
Initiates a call, speed dials a number on the LCD screen, or ends a call. For speed dial configuration please refer to the call manager user interface found in the additional features section.
PHONE FEATURES: Footstand Adjustment
Adjusts the position of the phone base
Soft Keys
Perform a variety of function and calling options
Scroll Key or Navigation Button
Allows you to move among the soft key options displayed on the LCD screen
Dialling Pad
Use the dial pad buttons to dial a phone number
Feature Buttons
Provides access to voice mail messages, directories, services & phone settings
Help Button
You can use the help button to display online help for a phone key or function
Volume Button
Increases or decreases the volume for the handset, headset or speakerphone. When the handset is on hook the volume key also controls the ringer volume.
Function Toggles
Enables and disables the headset, mute and speaker buttons
Headset
Allows hands-free dialing and listening with monaural or binaural headsets that are connected to the rear of the phone
SETUP
Before using your phone, you may want to change various settings such as the ringer, LCD contrast and the angle of the phone base so that they are all adjusted to your preference. This is compariable to adjusting the mirrors in a new car before driving it.
SETUP: Ringer Volume
To adjust the ringer volume
Before using your phone, you may want to change various settings such as the ringer, LCD contrast and the angle of the phone base so that they are all adjusted to your preference. This is compariable to adjusting the mirrors in a new car before driving it.
1.Press the Volume key to hear a sample ring
2.While the ring plays, press the up or down Volume key to adjust the volume to the desired level
3.To save the new ring volume setting, press the Settings button and then the Save soft key on the LCD
To Adjust Volume During a Call:
1.During a call, press the up or down arrow Volume key until the volume is at a comfortable level
2.To save the volume adjustment, press the Save soft key on the LCD
SETUP: Ring Type
To change the Ring Type:
You can easily change your current ringer sound to a different one by performing the following steps.
1.Press the Settings button
2.Press the Scroll down button to select Ring Type from the menu
3.Press the Select soft key, you will notice you can change the default ring type for the entire phone or you can change the ring type for a specific phone line. To change the default ring type make sure the default ring option is hightlighted and press select soft key.
4.To listen to a desired ring type use the Navigation button and scroll through the list of ring types, and then press the play soft key to hear the selected ring type
5.When you find the desired ring, press Select and then press the OK soft key then
6.Press the Exit soft key to save your new selection and exit the Settings menu
SETUP: LCD Contrast
To change the LCD Contrast:
Depending on the position of your phone’s foot stand, you may want to adjust the intensity of the phone’s LCD display by changing the contrast.
1.Press the Settings button. (The Contrast feature is already highlighted)
2.From the Settings menu, press the Select soft key to choose Contrast
3.Press the Up or Down soft keys to set the desired intensity of the display
4.Press the OK soft key to accept your changes
5.Press the Exit soft key
SETUP: Phone Base Angle
To adjust the Phone Base Angle:
You can adjust the foot stand to the height that is most comfortable for you to view the LCD and use the phone.
1.Push in the foot stand adjustment knob located on the right side of the phone
MAKE A CALL
MAKE A CALL: Handset
To make an outside call using the handset:
1.Lift the handset. (You will hear a dial tone.)
2.Please dial your outside line number and then the local or long distance number you are calling.
3.To end the call, simply hang up
MAKE A CALL: Headset
To make a call using the Headset (in order to make a call using a headset you first have to plug headset into the back of the phone, you can do this when you initially set up your phone) :
1.Press the Headset button on the front of the phone. (You will hear a dial tone)
2.Dial the external number or internal extension you wish to reach.
3.To end the call, press the Headset button again
TIP: When your headset button is lit the headset is active
MAKE A CALL: Speakerphone
To make an internal call using the speaker phone, speaker phone is usually available in offices and conference rooms only:
1.Press the Speaker button. (You will hear a dial tone)
2.Dial an internal extension to make an internal call
3.To change from Speakerphone to Handset, simply lift the Handset
4.To return to speakerphone mode, press the Speakerphone button then return the handset to the cradle
5.To end a speaker call, press the Speakerphone button
MAKE A CALL: Soft Keys
To make a call using the soft key:
Upon completing a call, you can make another call by using the NewCall soft key. Remember, the LCD displays the soft key options as your phone’s call status changes.
1.End your previous call by pressing the EndCall soft key
2.To make another call, press the NewCall soft key. (You will hear a dial tone.)
3.Dial a number
4.To end the call, press the EndCall soft key
ANSWER A CALL
ANSWER: Handset
Using the Handset to answer a call:
1.Lift the handset
ANSWER: Headset
You can use the headset instead of the handset to answer calls. If your headset is inactive when a call comes through on your line, pressing the Headset button will answer the incoming call.
1.Press the Headset button
ANSWER: Soft Keys
Using the Soft Key
While your headset is active you can answer a call using the soft keys. When the headset is inactive, the Answer soft key is not an available option on the LCD. Remember to press the Headset button on the phone in order to activate the headset. Press the answer soft key.
ANSWER: Speakerphone
Using the speakerphone, speaker phone is usually available in offices and conference rooms only, however dependant on your installation this may not apply to your organization
1.Press the Speaker button
To Mute a Speaker Call:
1.During a speaker call, press the Mute button. (The Mute button lights up in red)
2.To release mute, press the Mute button again. (The Mute button light goes out)
SOFT KEYS
SOFT KEYS: Place a Call
The Soft Key features are displayed on the LCD screen and change based on the phone’s status.
1.While the headset is active, press the NewCall soft key and dial the number
2.To end the call, press the EndCall soft key
SOFT KEYS: Hold & Resume
You can use the soft keys to hold and resume a call.
To Place a Call on Hold,
1.During a call, press the Hold soft key
To Resume a Call on Hold:
1.Press the Resume soft key
If you have calls holding on both of your lines:
1.Press the up or down toggle button to highlight the desire line
2.Press the resume soft key to resume the desired call
SOFT KEYS: Multiple Call Handling
Note: Throughout this demonstration please take notice of how the soft keys options change depending on the feature you select. In addition, it is important to note that you will not accidentially hang up on a call, by pressing other line or soft key buttons all calls are put on hold automatically when selecting a line or soft key button this is called the auto hold feature of your phone you will hang up on the active call only if you select the EndCall softkey or physically hang up the handset.
Now we will demonstrate how to handle multiple calls on one and two lines. A line refers to a distinct phone number or extension.
1.If you’re on a call and a second call comes in on the same number (You will notice both calls appear are under the same line)
2.To answer the second call, press the Answer soft key (notice that this puts the first call on hold automatically) although you could do so, you do not have to press the hold soft key before pressing the answer soft key to take the new call
3.To return to the first call, simply press the hold soft key to put the second call on hold, use the Navigation Button to select the first call and press the Resume soft key.
4.Some people have another persons’ line on their phone so that they could answer calls placed to that person, these other lines are called shared lines. If a new call comes in on a second line while you are managing calls on the first line press the line button for the second line to answer the new calls notice that both calls on the first line will be placed on hold automatically.
5.To end the new call on the second line and return to the second call on the first line, press the EndCall soft key and then press the first line button. You will notice the two calls on the first line are still on hold. Use the Navigation Button to select the second call on the first line and press the Resume soft key.
6.To end the second call on the first line, press the EndCall soft key. This will return you to the first call on the first line. To end this call, press the EndCall softkey
SOFT KEYS: Transfer a Call
To perform a consultation transfer
A Consultation Transfer allows you to transfer a call to another phone and wait for all parties to connect.
1.During a call, press the Trnsfer soft key. (The call will be placed on hold)
2.Dial the transfer to number
3.When the party answers, announce the call and press Trnsfer again
4.Hang up if the party accepts the call
5.If the party refuses the call, press the Resume soft key to return to the original call
To perform a blind transfer:
A Blind Transfer allows you to transfer to another number without staying on the line.
1.During a call, press the Trnsfer soft key. (The call will be placed on hold)
2.Dial the transfer to number. Then press the Trnsfer soft key again.
3.Hang up the phone.
SOFT KEYS: Conference & Join
To place a conference call - The conference and join features on your phone are used to create conference calls. The conference feature enables you to build a conference call by combining an existing call with a new call that you place from your phone. The join feature allows you to create a conference call by combining two existing calls together.
1.During an active call, press the More soft key, then select the Conference Soft Key. This automatically activates a new line, and puts the existing call on hold.
2.Next, place a call to the participant who you wish to conference in, when the call is connected; press the conference soft key again to add the new participant to the original call. Repeat the above procedure to add additional participants to your conference.
3.Join – if you’re on a call, and a second call comes in on the same line, press the answer soft key. Notice that this puts the existing conference call on hold automatically.
4.To join these to calls together, use the navigation button, and use the select soft key, to select each call separately.
5.Then press the Join Soft key to conference the selected calls together.
SOFT KEYS: Redial
To place a call using redial:
You can place a call to the most recently dialled number by selecting the Redial soft key. In addition, you can press Redial to activate the speakerphone or the headset. When you redial an internal number, the extension will appear in the phone’s LCD display. Follow the steps below to redial your last number dialed.
While the headset is active, press the Redial soft key. (The LCD displays the last extension or external number dialed.)
SOFT KEYS: Park a Call
To park a call:
The Park feature allows you to store or Park a call at a specified number, and then use any other phone in the office to retrieve the parked call.
1.During a call, press the More soft key then Press Park (The LCD will display an extension number to which the call is parked. This extension will display for 10 seconds)
2.Make a note of the Call Park number and then hang up (The call is now parked at that number so you can retrieve it from another phone.)
3.To retrieve a parked call, dial the call park number. (You will connect with the parked call.) A call will remail parked for 120 seconds then ring back to the station that originated the call park
SOFT KEYS: Park a Call (version 2) – not in training
Call Park allows you to transfer a call without knowing on which phone it will be picked up. For example, you may want to move a call you’re on at your desk to pick it up from a phone in another office area:
1.To park an active call, press the Park softkey to park the call
2.Note the park number (a number 3NN) displayed on the phone’s screen
3.Once you are at the phone where you want to retrieve the call, dial the park number (3NN) you noted when you parked the call.
4.To have someone else pick up the call, give them the park number (for example, by paging them).
SOFT KEYS: Pickup a Call within a Group
You can answer another party’s phone within your group whose line does not appear on your phone by using the PickUp soft key. Once you have selected Pickup, the incoming call will ring on your line.
1.Using either the headset, handset or speakerphone, press an available line button
2.Press the More soft key, then PickUp
3.Answer the incoming call that is redirected to your phone
SOFT KEYS: Forward a Call – add in this audio to training currently in library
When you are away from your desk or out of the office, you can forward your phone to another internal number or voicemail. Let’s go through the steps now.
1. While the headset is active Press the CFwdAll soft key. (You will
hear the confirmation tone.)
2. Enter the extension number to which you want to forward your calls.
(The LCD will display the forwarded number.)
3. Press the headset button to deactivate the headset.
4. To release call forwarding, press the headset button then press the CFwdAll soft key.
To Forward all Calls to Voicemail:
1. While the headset is active, press the CFwdAll soft key.
2. Press the Messages button. (The LCD will display the voicemail
access extension.)
3. To release call forwarding from voicemail, press the headset button
then press the CFwdAll soft key. (Call Forwarding will be removed.)
FEATURE BUTTONS
FEATURE BUTTONS: Directories
The feature buttons enable you to use the soft key functions to view and make Directory calls, access voicemail Messages, use Services such as Fast dial, and access Help on the features of the phone system.
When a caller makes a call to your number but does not leave voicemail, your phone will display: “1 missed call” on the LCD. You can view a history of missed calls from the Directory menu. In the following steps, you will learn how to view and call back a missed call.
1.Press the Directories button.
2.Press the Select soft key to choose the first menu option, “Missed Calls.” (The call history will display.)
3.Scroll through to view all Missed Calls and time of call
To call back a number in the Missed Call list:
1.Use the Scroll key to select the phone number
2.For internal calls: Press the Dial soft key. (You will hear the call dial out.) For external calls: Press the EditDial soft key then use the phone’s dial pad to press the external access number and “1”. (This inserts the external access numbers in front of the ten-digit number displayed on the LCD.)
3.Press the Dial soft key. (You will hear the number dial out.)
TIP: For external calls: You must use the EditDial soft key before using the Dial
soft key in order to place a call from the Missed Calls list.
Directories: Received Calls and Placed Calls
The phone system keeps a history of all calls that you initiate and receive, including the caller ID, time, and date of the call. You can also redial calls from these Directory menus.
Received Calls:
1.Press the Directories button.
2.Use the scroll button to select the call history option: “Received Calls”
3.Press the Select soft key to display a call history list.
4. For internal calls: Press the Dial soft key to call back a number in the list.
Placed Calls:
1.Press the Directories button.
2.Use the scroll button to select the call history option: “Placed Calls”
3.Press the Select soft key to display a call history list.
4.For internal calls: Press the Dial soft key to call back a number in the list.
Corporate Directory
The corporate directory will allow you to access employee names and phone numbers. You can search for a co-worker’s name and phone number, then dial that number from the Corporate Directory. Let’s go through the steps now.
1.Press the Directories button.
2.Press the down arrow on the scroll key to select Corporate Directory.
3.Press the Select soft key to display the directory search fields: First
Name, Last Name, and Number.
4.Press the down arrow on the scroll key to move the cursor to the Last
Name field.
5.Use the numbers corresponding to the letters on the dialing pad to enter the Last Name.
6.Press the Search soft key to view the name and phone number
searched.
Directories: To Clear All Directory Calls
You can clear the call histories from the Directory menus, including: Missed Calls, Received Calls and Placed Calls. When you clear calls from the Placed Calls menu for instance, call histories will also be cleared from Missed Calls and Received Calls. The corporate directory will not be affected by this action.
1.Press the Directories button.
2. Select the Clear soft key. (The LCD will display “Call History Cleared!”.)
3. Select the Exit soft key
FEATURE BUTTONS: Settings
See SETUP section
FEATURE BUTTONS: Help
You can use the Help button to display online help for a phone key or function.
1.Press the Help button and then press any key to display information for that key. (For example, press the Help button, then press Settings. This will display information on the settings key)
2.To view more information in the LCD display, press the down arrow button found on the scroll key.
3.Press the Help button again to cancel (This will exit you from the help screen.)
FEATURE BUTTONS: Services
Using the Services button on your phone will provide you access to additional phone services. The services in this tutorial are examples only. Your system administrator determines which phone services are available to you.
Now let's walk through how to access phone features using the services button.
1.Press the Services button on your phone system
2.Press the up or down toggle button to highlight the desired services
3.Press the Select soft key to select the desired service
4.Press the Exit softkey to return to the Services menu or you can press the Services button to return to system idle screen’
FEATURE BUTTONS: Messages
See Voicemail section
VOICEMAIL
VOICEMAIL: Logon
To Log on to Voice Mail
1.To Log on from your extension press the Messages button on your phone
2.Enter your ID if required, otherwise press the pound key
3.To log onto from outside of the system Dial your voicemail access number
4.Press the star key
5.Enter your ID and press the pound key
6.Enter your password
VOICEMAIL: Changing Your Password
You can customize your voice mail settings including your password, your name and greeting, and prompts. Let’s take a look at changing your voice mail personal settings.
Changing your Password
1.To change your password log on to the voicemail system
2.Press 4 3 1
3.Enter your new password and press the pound key
4.Enter your new password again and press the pound key
Changing your Greeting
1.To change your greeting log on to the voicemail system
2.Press 4 1 1 to listen to your greeting
3.Press the 1 key to record a new greeting
4.To end the recording press the pound key
VOICEMAIL: Changing your Greeting
1.To change your greeting log on to the voicemail system
2.Press 4 1 1 to listen to your greeting
3.Press the 1 key to record a new greeting
4.To end the recording press the pound key
To Change the Recorded Name
1.To change your recorded name log on to the voicemail system
2.Press 4 3 2
3.At the tone record your name
VOICEMAIL: Set-Up Email Audio Device
If you have not configured your email plug-in to play voicemail, this section will walk you through it.
1.Open an email containing a voicemail audio file. Open the email
2.On the audio application, click on the black arrow button. It will drop down a menu
3.On the drop down menu, select the audio device you wish to play messages on. If you do NOT have computer speakers, choose the phone. If you do have speakers, choose the audio playback driver.
4.Click on the black arrow button again.
5.On the drop down menu, click “options…”
6.In the options menu, enter your extension number. You do not need to enter the Cisco Unity Server.
7.You are now able to pay voice messages over your phone.
.
VOICEMAIL: Retrieving Messages through E-mail
With Cisco IP Telephony, you can retrieve new voicemail in your email, or through your IP Phone. If configured by your system administrator, when a new voice message arrives you will receive an email with an attached audio file that contains your new message.
1.Open your new Email. It may display “Unity Messaging System” in the “From” Line.
2.Click on the Audio File, and the message will play.
3.You can forward and or store this message just like any other email.
VOICEMAIL: Retrieving Messages Through your Cisco IP Phone
To Listen to new or existing messages
1.Log on to Voice Mail and follow the quick reference guide prompts shown here on your screen.
To print a quick reference guide of these voicemail prompts simply click the “print now” button on this screen.
VOICEMAIL: Record & Send a Message
You have a number of options available when recording and sending a voice mail message. Let’s review them now.
To print this quick reference guide for Recording and Sending Voicemail prompts simply click on the “Print Now” button.
.
VOICEMAIL: Transfer to voicemail
To transfer a call directly to a colleague’s voicemail box:
1.Press the Trnsfer softkey
2.Press the * key
3.Enter the Extension Number
4.Press Trnsfer softkey
To forward your calls directly into your voicemail:
1.At idle phone, press CFwrdALL softkey
2.Press the Messages key
ADDITIONAL FEATURES
The CISCO 7960/7940 provides many additional options and components that may or may not be installed at your particular location. If you are not sure if these options are available to you please check with your system administrator.
ADDITIONAL FEATURES : Call Manager User Interface
Set-Up & Log On
The Services button provides access to additional phone features which can be programmed from The Call Manager User Options pages. These items must be installed by your system administrator before you will have access to them. In this section of the training, you will use your web browser to access additional phone features. The first step to adding features is to log in to the Cisco IP User Options screen. Let’s get started.
1.In your web browser, type the following URL for your location OR you can click the web link on this screen to go directly to your Call Manager User Interface Now. (Once you have accessed this page you will want to add add this url to your Favorites” menu for future access.)
2.At the Cisco IP Phone User Options Log On Menu, click inside the User
Identification text box and type: “your user identification number”
3.Press tab and type your default Password supplied by your phone services
administrator: (This default password is temporary and should be changed.)
4.Click the Logon button to enter the “User Options menu”
Select your device
Once logged in, you may have the option to select multiple devices to configure. Make sure you select your appropriate device before trying to configure your phone.
If you have a drop-down menu, Select the appropriate device in the drop down menu. You will notice approximately 11 different options to choose from when you have chosen to configure your IP Telephone.
Forward All Calls
You can Forward all of your calls to Voicemail or to a different number using this option.
You will notice that you have a forwarding option for each line that you have.
1.To Forward calls on a line, click the check box to activate call forwarding for that line.
2.You may choose to forward calls to Voice Mail, or enter the desired forwarding number. Enter ONLY digits, the interface will not accept non-numeric characters such as dashes
3.Repeat steps 1 and 2 for the rest of the lines that you wish to forward calls.
4.Click “Submit”
5.To cancel Call Forwarding, uncheck the box next to “Forward all incoming calls” and click “Submit”
Add or Update Speed Dials / Abbreviated Dials
You can assign a speed dial number to any available programmable button on your phone that has not already been configured as a line, feature, or service button. These buttons are to the right of your phone's display area. Use the Speed Dial buttons for the numbers you use most often.
Follow these steps to configure your speed dial buttons:
From the User Options Web Page, click Add/Update your Speed Dials in the list of available configuration options
1.In the Speed Dial Settings on Phone section, enter a phone number and label (Display Text) for each available speed dial button.
Note: Enter the number exactly as you would dial it from your phone. For example, enter an access code such as 9 or the area code, if necessary. The label you enter will appear next to the speed dial button on your phone's display screen.
2.Repeat step one for additional speed dial entries.
3.Click the “Submit” Button. You must wait for a couple of minutes for the system to update. The new speed dials will display on your phone’s LCD Screen.
To make a call using a speed dial simply touch the speed dial button associated with the number you wish to dial.
You can also add speed dials that are not associated with a phone button. These speed dials are accessed using the abbreviated dialing softkey on your phone. Abbreviated Dialing is an extension of Speed Dial. It has a distinct disadvantage in that, to use it extensively, it is very likely that you will need to maintain a separate list of Speed Dial index codes.
To add a speed dial not associated with a phone button
1.Enter the phone number in the desired speed dial location below the section labelled “Speed dial settings not associated with a phone button”. As mentioned before, enter the number exactly as you would dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary.
2.Enter the associated display text
3.Scroll to the bottom of the page and click “Update”
These speed dials are accessed using the abbreviated dialing softkey on your phone.
1.Before lifting the receiver, press the speed dial index number and then the AbbrDial softkey.
2.Lift the receiver or press the Headset button if you choose not to remain on Speaker phone.
Configure your IP Phone Services.
Click this link to Configure any available URL services over your phone. The available services are made available by your system administrator. You have the option to activate or de-activate them on your phone using this link. Once you subscribe to a service, it will be available on your phone through touching the “services” button on the Phone.
On the left side of the screen, you will notice a shaded box displaying your current subscribed services. Click on a subscribed service and you can either update the subscription or deactivate the subscription.
Subscribe to a service
1.To add a new service, click on “new subscription” in the shaded box. You will see a drop down menu. Choose a service in the drop down menu
2.Click “Continue” -- the service name should now be entered in the field.
3.Click “subscribe”
4.You may have to wait several minutes for the service to subscribe. Please be patient.
5.If the service is installed correctly, A Status message appears on the page indicating that the service has been subscribed to your phone.
If you receive an error message, or you have difficulty subscribing to the service, contact your system administrator.
Unsubscribe to a service
1.To unsubscribe a service, find the service in the shaded box under the Subscibe/Unsubscirbe IP Phone services section.
2.Click on the specific service that you would like unsubscribed.
3.Click “unsubscribe”
Please allow up to several minutes for the service to unsubscribe.
Configure your Service URL Buttons
Once you have subscribed to IP Phone Services, you can configure a speed-dial button to access the phone service. Your system administrator will determine how many programmable buttons are available for services.. If the option is not available, you will see a prompt indicating so.
If you can configure Service URL Buttons
For each available button, select a service from the drop-down list and enter a text description. Click Update after making changes. After clicking update, allow several minutes for the phone to update.
Personal Address Book and Fast Dials - (Record this entire section)
You can create a Personal Address book that includes your most often dialed phone numbers and use these entries to create Fast dials. Let’s go through the steps now.
1.At the User Options menu, click on Configure your Cisco Personal Address Book
2.At the Find and List Personal Address Book Entries screen, click on Add New Entry.
3.Enter text into the required fields: “First Name,” press tab then enter text into “Last Name.”
4.Enter information into the other desired fields, then click on the Insert button. (You will return to the Personal Address Book Entries screen.)
5.At the Find and List Personal Address Book Entries screen, enter text into one of the name fields: “Last Name”, “First Name” or “Nickname” then click on the Find button. (To view multiple entries, simply click the Find button.)
6.To add this address book entry to “Fast Dials” on your phone’s Services, click the Fast Dials icon associated with the address book entry.
7.Confirm that the desired Personal Address Book entry and associated Directory Number are selected then, click the Insert button (The information entered into the previous screen will automatically populate the Fast Dial Entry screen fields.)
8.At the Fast Dial Entry screen, the “Index” field is a default option and can be used to assign an index number to a fast dial. (Use the drop down list to assign multiple index numbers.)
As you set up multiple entries, you may choose to use the “Enter in a directory number” field to enter a text label. The text label will be associated with the fast dial entry and display on your phone when you access your “Fast Dials.”
-Or-
You may use the “Choose a directory number” drop down list to associate a phone entry with a directory or index number that displays on your phone.
9.Click the Insert button to return to the Personal Address Book Entry screen.
10.At the Find and List Personal Address Book Entries screen, confirm that the fast dial has been added, then scroll down to click on the Fast Dials option.
11.At the Personal Fast Dials screen, view the listing of fast dials added.
12.Scroll down and click on Return to the menu, then click Log Off to exit the Cisco IP Phone User Options.
13.At your phone, press the Services button.
14.Press the toggle key to highlight “Fast Dials” then, press the Select soft key to view your Personal Fast Dials entry.
15.To dial a selected Fast Dial, highlight the entry then, pick up the handset (The number will dial.)
Change the message waiting lamp policy.
You can change the message waiting lamp policy on your phone by clicking into this section. Follow the prompted instructions on the screen to change the policy, and click “submit.” Allow several minutes for the system to update.
Select your User Locale
This section allows you to change the language displayed on your phone. From the drop down-box, choose the appropriate language, then press “update.” It may take several minutes for the phone to update.
Select your locale for these web pages.
This section allows you to change the language displayed on these web pages. From the drop down-box, choose the appropriate language, then press “update.” It may take several minutes for the page to update.
Change your Password
Click on the link displaying “Change your Password.” Once your password has been changed in this section, it may likely change your windows password, too. Be careful to enter a familiar name here.
Always be sure NOT to copy your new password and paste it into the “confirm” field, as this may cause an error. Once finished, click the submit button. Allow several minutes for the system to update.
If completed successfully, the page will re-load and you will see a status message indicating successful change of your password.
Change your PIN
Your PIN is used to access some IP Phone services. Use this section to change it. Click the submit button when finished and allow several minutes for the system to update.
ADDITIONAL FEATURES : Expansion Unit
The optional 7914 Expansion Unit provides additional line appearances or speed dials to the standard 7960 or 7940 phone set. One or two expansion units can attach to your phone. Using the expansion unit, you will be able to keep track of calls in progress, calls on hold and calls that require transfer. Call functions, such as placing a call on hold and transferring a call are performed from your standard phone. In this module, we will review steps to change the LCD contrast, answer a call and place a call on hold. Let’s get started by covering the parts of the expansion unit.
Parts of the Expansion Unit
LCD screen
Displays either the internal extension number, speed dial number and associated text label (e.g., a person’s name) assigned to each button. When a line is in use, icons display line status the same as on the standard phone.
Buttons
14 buttons available for line appearances or speed dials.
Line appearances light up in the following manner:
Light off: line is idle.
Light steady Green: user of the line has placed a call on hold.
Light steady Red: line is busy.
Light Amber: line is ringing.
To Change the LCD Contrast
The expansion unit’s LCD screen displays the internal extension and any speed dial numbers you have set up. When a line is in use, icons display line status the same as on the standard phone.
1.Press the Settings button.
2.From the Settings menu, press the Select soft key to choose Contrast.
3.From the Contrast menu, use the scroll key to choose either 1-Base Phone or 2-Expansion Module(s).
4.Press the Select soft key, then press the the up or down soft keys to set the desired intensity of the display.
5.Press the Exit soft key.
6.From the Contrast menu, press the Exit soft key again, then press Save.
To Answer Calls Using the Handset
The handset of your standard phone will engage the first incoming call of a ringing line on the expansion unit. If you’re on a phone call, and another call is presented to a line appearance, you will hear a call waiting tone and view the ringing line button flashing in amber.
If a manager’s line appearance rings but the incoming call is not answered, the administrative assistant’s standard phone will display the messages: “1 New Missed Call” or “You have voice mail.” Let’s go through the steps of answering calls on the expansion unit now.
1.To answer a call on the expansion unit, lift the handset. (The handset will engage the first ringing line on the expansion unit.)
2.To answer a second incoming call while on another line, press the button of the ringing line. (The first line will automatically be placed on hold.)
3.To end the call, hang up the handset.
To Answer Calls Using the Headset:
1.Press the Headset button. (The headset will engage the first ringing line on the unit.)
2.To end the call, press the headset button again.
To Hold Calls
You can place a call on hold by using the Hold soft key, then answer other incoming calls and place multiple calls on hold. Calls on hold display on your phone’s expansion unit as a flashing green light. Let’s try the steps for holding calls now.
During a call, press the Hold soft key.
To Resume a Call on Hold:
Press the Resume soft key.
If multiple calls are on hold:
Use the scroll key to select the desired call, then press the resume soft key.
If multiple calls on multiple lines are on hold:
Press the line button for the line to which you want to switch.
-Or-
Use the scroll key to select the desired call, then press the resume soft key.
To Transfer a Call
You can use the Transfer soft key to transfer a call to another phone. Let’s go through the steps now.
1.While on an active call.
2.Press the Trnsfer soft key. (The call will be placed on hold)
3.Dial the transfer to number.
4.When the party answers, announce the call and press Trnsfer again.
5.Hang up if the party accepts the call.
6.If the party refuses the call, press the Resume soft key to return to the original call. DEMO:
Welcome to 4What Interactive’s VoIP Trainer, the Cisco 7960 and 7940 IP Phone Training Program.
The Cisco 7960 training program covers the Cisco 7960, 7961, 7940, and 7941 IP Phone Models. The 7960 and 7940 are the same phones with one exception. The 7960 phone has six buttons, two for your primary lines and four additional lines that can be used for speed dials. The 7940 Model has only 2 buttons for your primary lines. The 7961 and 7941 are enhanced versions of the 7960 and 7940 and include a higher resolution greyscale display and backlit phone line buttons (amber, green and red) to indicate line state.
Welcome to 4What Interactive’s VoIP Trainer, the Cisco 7960 and 7940 IP Phone Training Program.
Over the next two minutes you will learn how to set up and operate your new Cisco IP telephone. You can learn about the phone’s features and functionality at your own pace, and once you’ve finished, you can continue to utilize this tutorial as a reference tool.
To begin the instructional program, click on the phone features button or simply sit back and enjoy the step-by-step demonstration about your Cisco IP telephone system. You can return to any section by clicking on a specific menu button and the tutorial will continue from that point. If you need to repeat a section, click on the Back button. To move forward, click on the Next button. If you need to stop in the middle of a section, click on the Pause button and then Resume to continue. Now, lets get started by learning about your phones features.
PHONE FEATURES:
The Cisco 7960 training program covers the Cisco 7960, 7961, 7940, and 7941 IP Phone Models. The 7960 and 7940 are the same phones with one exception. The 7960 phone has six buttons, two for your primary lines and four additional lines that can be used for speed dials. The 7940 Model has only 2 buttons for your primary lines. The 7961 and 7941 are enhanced versions of the 7960 and 7940 and include a higher resolution greyscale display and backlit phone line buttons (amber, green and red) to indicate line state.
PHONE FEATURES: Handset
Lift the handset and use the dial pad numbers to make a call
PHONE FEATURES: LCD
Displays the time, date, your phone number, caller id, line/call status and the soft key options
PHONE FEATURES: Line or Speed Dial Buttons
Initiates a call, speed dials a number on the LCD screen, or ends a call. For speed dial configuration please refer to the call manager user interface found in the additional features section.
PHONE FEATURES: Footstand Adjustment
Adjusts the position of the phone base
Soft Keys
Perform a variety of function and calling options
Scroll Key or Navigation Button
Allows you to move among the soft key options displayed on the LCD screen
Dialling Pad
Use the dial pad buttons to dial a phone number
Feature Buttons
Provides access to voice mail messages, directories, services & phone settings
Help Button
You can use the help button to display online help for a phone key or function
Volume Button
Increases or decreases the volume for the handset, headset or speakerphone. When the handset is on hook the volume key also controls the ringer volume.
Function Toggles
Enables and disables the headset, mute and speaker buttons
Headset
Allows hands-free dialing and listening with monaural or binaural headsets that are connected to the rear of the phone
SETUP
Before using your phone, you may want to change various settings such as the ringer, LCD contrast and the angle of the phone base so that they are all adjusted to your preference. This is compariable to adjusting the mirrors in a new car before driving it.
SETUP: Ringer Volume
To adjust the ringer volume
Before using your phone, you may want to change various settings such as the ringer, LCD contrast and the angle of the phone base so that they are all adjusted to your preference. This is compariable to adjusting the mirrors in a new car before driving it.
1.Press the Volume key to hear a sample ring
2.While the ring plays, press the up or down Volume key to adjust the volume to the desired level
3.To save the new ring volume setting, press the Settings button and then the Save soft key on the LCD
To Adjust Volume During a Call:
1.During a call, press the up or down arrow Volume key until the volume is at a comfortable level
2.To save the volume adjustment, press the Save soft key on the LCD
SETUP: Ring Type
To change the Ring Type:
You can easily change your current ringer sound to a different one by performing the following steps.
1.Press the Settings button
2.Press the Scroll down button to select Ring Type from the menu
3.Press the Select soft key, you will notice you can change the default ring type for the entire phone or you can change the ring type for a specific phone line. To change the default ring type make sure the default ring option is hightlighted and press select soft key.
4.To listen to a desired ring type use the Navigation button and scroll through the list of ring types, and then press the play soft key to hear the selected ring type
5.When you find the desired ring, press Select and then press the OK soft key then
6.Press the Exit soft key to save your new selection and exit the Settings menu
SETUP: LCD Contrast
To change the LCD Contrast:
Depending on the position of your phone’s foot stand, you may want to adjust the intensity of the phone’s LCD display by changing the contrast.
1.Press the Settings button. (The Contrast feature is already highlighted)
2.From the Settings menu, press the Select soft key to choose Contrast
3.Press the Up or Down soft keys to set the desired intensity of the display
4.Press the OK soft key to accept your changes
5.Press the Exit soft key
SETUP: Phone Base Angle
To adjust the Phone Base Angle:
You can adjust the foot stand to the height that is most comfortable for you to view the LCD and use the phone.
1.Push in the foot stand adjustment knob located on the right side of the phone
MAKE A CALL
MAKE A CALL: Handset
To make an outside call using the handset:
1.Lift the handset. (You will hear a dial tone.)
2.Please dial your outside line number and then the local or long distance number you are calling.
3.To end the call, simply hang up
MAKE A CALL: Headset
To make a call using the Headset (in order to make a call using a headset you first have to plug headset into the back of the phone, you can do this when you initially set up your phone) :
1.Press the Headset button on the front of the phone. (You will hear a dial tone)
2.Dial the external number or internal extension you wish to reach.
3.To end the call, press the Headset button again
TIP: When your headset button is lit the headset is active
MAKE A CALL: Speakerphone
To make an internal call using the speaker phone, speaker phone is usually available in offices and conference rooms only:
1.Press the Speaker button. (You will hear a dial tone)
2.Dial an internal extension to make an internal call
3.To change from Speakerphone to Handset, simply lift the Handset
4.To return to speakerphone mode, press the Speakerphone button then return the handset to the cradle
5.To end a speaker call, press the Speakerphone button
MAKE A CALL: Soft Keys
To make a call using the soft key:
Upon completing a call, you can make another call by using the NewCall soft key. Remember, the LCD displays the soft key options as your phone’s call status changes.
1.End your previous call by pressing the EndCall soft key
2.To make another call, press the NewCall soft key. (You will hear a dial tone.)
3.Dial a number
4.To end the call, press the EndCall soft key
ANSWER A CALL
ANSWER: Handset
Using the Handset to answer a call:
1.Lift the handset
ANSWER: Headset
You can use the headset instead of the handset to answer calls. If your headset is inactive when a call comes through on your line, pressing the Headset button will answer the incoming call.
1.Press the Headset button
ANSWER: Soft Keys
Using the Soft Key
While your headset is active you can answer a call using the soft keys. When the headset is inactive, the Answer soft key is not an available option on the LCD. Remember to press the Headset button on the phone in order to activate the headset. Press the answer soft key.
ANSWER: Speakerphone
Using the speakerphone, speaker phone is usually available in offices and conference rooms only, however dependant on your installation this may not apply to your organization
1.Press the Speaker button
To Mute a Speaker Call:
1.During a speaker call, press the Mute button. (The Mute button lights up in red)
2.To release mute, press the Mute button again. (The Mute button light goes out)
SOFT KEYS
SOFT KEYS: Place a Call
The Soft Key features are displayed on the LCD screen and change based on the phone’s status.
1.While the headset is active, press the NewCall soft key and dial the number
2.To end the call, press the EndCall soft key
SOFT KEYS: Hold & Resume
You can use the soft keys to hold and resume a call.
To Place a Call on Hold,
1.During a call, press the Hold soft key
To Resume a Call on Hold:
1.Press the Resume soft key
If you have calls holding on both of your lines:
1.Press the up or down toggle button to highlight the desire line
2.Press the resume soft key to resume the desired call
SOFT KEYS: Multiple Call Handling
Note: Throughout this demonstration please take notice of how the soft keys options change depending on the feature you select. In addition, it is important to note that you will not accidentially hang up on a call, by pressing other line or soft key buttons all calls are put on hold automatically when selecting a line or soft key button this is called the auto hold feature of your phone you will hang up on the active call only if you select the EndCall softkey or physically hang up the handset.
Now we will demonstrate how to handle multiple calls on one and two lines. A line refers to a distinct phone number or extension.
1.If you’re on a call and a second call comes in on the same number (You will notice both calls appear are under the same line)
2.To answer the second call, press the Answer soft key (notice that this puts the first call on hold automatically) although you could do so, you do not have to press the hold soft key before pressing the answer soft key to take the new call
3.To return to the first call, simply press the hold soft key to put the second call on hold, use the Navigation Button to select the first call and press the Resume soft key.
4.Some people have another persons’ line on their phone so that they could answer calls placed to that person, these other lines are called shared lines. If a new call comes in on a second line while you are managing calls on the first line press the line button for the second line to answer the new calls notice that both calls on the first line will be placed on hold automatically.
5.To end the new call on the second line and return to the second call on the first line, press the EndCall soft key and then press the first line button. You will notice the two calls on the first line are still on hold. Use the Navigation Button to select the second call on the first line and press the Resume soft key.
6.To end the second call on the first line, press the EndCall soft key. This will return you to the first call on the first line. To end this call, press the EndCall softkey
SOFT KEYS: Transfer a Call
To perform a consultation transfer
A Consultation Transfer allows you to transfer a call to another phone and wait for all parties to connect.
1.During a call, press the Trnsfer soft key. (The call will be placed on hold)
2.Dial the transfer to number
3.When the party answers, announce the call and press Trnsfer again
4.Hang up if the party accepts the call
5.If the party refuses the call, press the Resume soft key to return to the original call
To perform a blind transfer:
A Blind Transfer allows you to transfer to another number without staying on the line.
1.During a call, press the Trnsfer soft key. (The call will be placed on hold)
2.Dial the transfer to number. Then press the Trnsfer soft key again.
3.Hang up the phone.
SOFT KEYS: Conference & Join
To place a conference call - The conference and join features on your phone are used to create conference calls. The conference feature enables you to build a conference call by combining an existing call with a new call that you place from your phone. The join feature allows you to create a conference call by combining two existing calls together.
1.During an active call, press the More soft key, then select the Conference Soft Key. This automatically activates a new line, and puts the existing call on hold.
2.Next, place a call to the participant who you wish to conference in, when the call is connected; press the conference soft key again to add the new participant to the original call. Repeat the above procedure to add additional participants to your conference.
3.Join – if you’re on a call, and a second call comes in on the same line, press the answer soft key. Notice that this puts the existing conference call on hold automatically.
4.To join these to calls together, use the navigation button, and use the select soft key, to select each call separately.
5.Then press the Join Soft key to conference the selected calls together.
SOFT KEYS: Redial
To place a call using redial:
You can place a call to the most recently dialled number by selecting the Redial soft key. In addition, you can press Redial to activate the speakerphone or the headset. When you redial an internal number, the extension will appear in the phone’s LCD display. Follow the steps below to redial your last number dialed.
While the headset is active, press the Redial soft key. (The LCD displays the last extension or external number dialed.)
SOFT KEYS: Park a Call
To park a call:
The Park feature allows you to store or Park a call at a specified number, and then use any other phone in the office to retrieve the parked call.
1.During a call, press the More soft key then Press Park (The LCD will display an extension number to which the call is parked. This extension will display for 10 seconds)
2.Make a note of the Call Park number and then hang up (The call is now parked at that number so you can retrieve it from another phone.)
3.To retrieve a parked call, dial the call park number. (You will connect with the parked call.) A call will remail parked for 120 seconds then ring back to the station that originated the call park
SOFT KEYS: Park a Call (version 2) – not in training
Call Park allows you to transfer a call without knowing on which phone it will be picked up. For example, you may want to move a call you’re on at your desk to pick it up from a phone in another office area:
1.To park an active call, press the Park softkey to park the call
2.Note the park number (a number 3NN) displayed on the phone’s screen
3.Once you are at the phone where you want to retrieve the call, dial the park number (3NN) you noted when you parked the call.
4.To have someone else pick up the call, give them the park number (for example, by paging them).
SOFT KEYS: Pickup a Call within a Group
You can answer another party’s phone within your group whose line does not appear on your phone by using the PickUp soft key. Once you have selected Pickup, the incoming call will ring on your line.
1.Using either the headset, handset or speakerphone, press an available line button
2.Press the More soft key, then PickUp
3.Answer the incoming call that is redirected to your phone
SOFT KEYS: Forward a Call – add in this audio to training currently in library
When you are away from your desk or out of the office, you can forward your phone to another internal number or voicemail. Let’s go through the steps now.
1. While the headset is active Press the CFwdAll soft key. (You will
hear the confirmation tone.)
2. Enter the extension number to which you want to forward your calls.
(The LCD will display the forwarded number.)
3. Press the headset button to deactivate the headset.
4. To release call forwarding, press the headset button then press the CFwdAll soft key.
To Forward all Calls to Voicemail:
1. While the headset is active, press the CFwdAll soft key.
2. Press the Messages button. (The LCD will display the voicemail
access extension.)
3. To release call forwarding from voicemail, press the headset button
then press the CFwdAll soft key. (Call Forwarding will be removed.)
FEATURE BUTTONS
FEATURE BUTTONS: Directories
The feature buttons enable you to use the soft key functions to view and make Directory calls, access voicemail Messages, use Services such as Fast dial, and access Help on the features of the phone system.
When a caller makes a call to your number but does not leave voicemail, your phone will display: “1 missed call” on the LCD. You can view a history of missed calls from the Directory menu. In the following steps, you will learn how to view and call back a missed call.
1.Press the Directories button.
2.Press the Select soft key to choose the first menu option, “Missed Calls.” (The call history will display.)
3.Scroll through to view all Missed Calls and time of call
To call back a number in the Missed Call list:
1.Use the Scroll key to select the phone number
2.For internal calls: Press the Dial soft key. (You will hear the call dial out.) For external calls: Press the EditDial soft key then use the phone’s dial pad to press the external access number and “1”. (This inserts the external access numbers in front of the ten-digit number displayed on the LCD.)
3.Press the Dial soft key. (You will hear the number dial out.)
TIP: For external calls: You must use the EditDial soft key before using the Dial
soft key in order to place a call from the Missed Calls list.
Directories: Received Calls and Placed Calls
The phone system keeps a history of all calls that you initiate and receive, including the caller ID, time, and date of the call. You can also redial calls from these Directory menus.
Received Calls:
1.Press the Directories button.
2.Use the scroll button to select the call history option: “Received Calls”
3.Press the Select soft key to display a call history list.
4. For internal calls: Press the Dial soft key to call back a number in the list.
Placed Calls:
1.Press the Directories button.
2.Use the scroll button to select the call history option: “Placed Calls”
3.Press the Select soft key to display a call history list.
4.For internal calls: Press the Dial soft key to call back a number in the list.
Corporate Directory
The corporate directory will allow you to access employee names and phone numbers. You can search for a co-worker’s name and phone number, then dial that number from the Corporate Directory. Let’s go through the steps now.
1.Press the Directories button.
2.Press the down arrow on the scroll key to select Corporate Directory.
3.Press the Select soft key to display the directory search fields: First
Name, Last Name, and Number.
4.Press the down arrow on the scroll key to move the cursor to the Last
Name field.
5.Use the numbers corresponding to the letters on the dialing pad to enter the Last Name.
6.Press the Search soft key to view the name and phone number
searched.
Directories: To Clear All Directory Calls
You can clear the call histories from the Directory menus, including: Missed Calls, Received Calls and Placed Calls. When you clear calls from the Placed Calls menu for instance, call histories will also be cleared from Missed Calls and Received Calls. The corporate directory will not be affected by this action.
1.Press the Directories button.
2. Select the Clear soft key. (The LCD will display “Call History Cleared!”.)
3. Select the Exit soft key
FEATURE BUTTONS: Settings
See SETUP section
FEATURE BUTTONS: Help
You can use the Help button to display online help for a phone key or function.
1.Press the Help button and then press any key to display information for that key. (For example, press the Help button, then press Settings. This will display information on the settings key)
2.To view more information in the LCD display, press the down arrow button found on the scroll key.
3.Press the Help button again to cancel (This will exit you from the help screen.)
FEATURE BUTTONS: Services
Using the Services button on your phone will provide you access to additional phone services. The services in this tutorial are examples only. Your system administrator determines which phone services are available to you.
Now let's walk through how to access phone features using the services button.
1.Press the Services button on your phone system
2.Press the up or down toggle button to highlight the desired services
3.Press the Select soft key to select the desired service
4.Press the Exit softkey to return to the Services menu or you can press the Services button to return to system idle screen’
FEATURE BUTTONS: Messages
See Voicemail section
VOICEMAIL
VOICEMAIL: Logon
To Log on to Voice Mail
1.To Log on from your extension press the Messages button on your phone
2.Enter your ID if required, otherwise press the pound key
3.To log onto from outside of the system Dial your voicemail access number
4.Press the star key
5.Enter your ID and press the pound key
6.Enter your password
VOICEMAIL: Changing Your Password
You can customize your voice mail settings including your password, your name and greeting, and prompts. Let’s take a look at changing your voice mail personal settings.
Changing your Password
1.To change your password log on to the voicemail system
2.Press 4 3 1
3.Enter your new password and press the pound key
4.Enter your new password again and press the pound key
Changing your Greeting
1.To change your greeting log on to the voicemail system
2.Press 4 1 1 to listen to your greeting
3.Press the 1 key to record a new greeting
4.To end the recording press the pound key
VOICEMAIL: Changing your Greeting
1.To change your greeting log on to the voicemail system
2.Press 4 1 1 to listen to your greeting
3.Press the 1 key to record a new greeting
4.To end the recording press the pound key
To Change the Recorded Name
1.To change your recorded name log on to the voicemail system
2.Press 4 3 2
3.At the tone record your name
VOICEMAIL: Set-Up Email Audio Device
If you have not configured your email plug-in to play voicemail, this section will walk you through it.
1.Open an email containing a voicemail audio file. Open the email
2.On the audio application, click on the black arrow button. It will drop down a menu
3.On the drop down menu, select the audio device you wish to play messages on. If you do NOT have computer speakers, choose the phone. If you do have speakers, choose the audio playback driver.
4.Click on the black arrow button again.
5.On the drop down menu, click “options…”
6.In the options menu, enter your extension number. You do not need to enter the Cisco Unity Server.
7.You are now able to pay voice messages over your phone.
.
VOICEMAIL: Retrieving Messages through E-mail
With Cisco IP Telephony, you can retrieve new voicemail in your email, or through your IP Phone. If configured by your system administrator, when a new voice message arrives you will receive an email with an attached audio file that contains your new message.
1.Open your new Email. It may display “Unity Messaging System” in the “From” Line.
2.Click on the Audio File, and the message will play.
3.You can forward and or store this message just like any other email.
VOICEMAIL: Retrieving Messages Through your Cisco IP Phone
To Listen to new or existing messages
1.Log on to Voice Mail and follow the quick reference guide prompts shown here on your screen.
To print a quick reference guide of these voicemail prompts simply click the “print now” button on this screen.
VOICEMAIL: Record & Send a Message
You have a number of options available when recording and sending a voice mail message. Let’s review them now.
To print this quick reference guide for Recording and Sending Voicemail prompts simply click on the “Print Now” button.
.
VOICEMAIL: Transfer to voicemail
To transfer a call directly to a colleague’s voicemail box:
1.Press the Trnsfer softkey
2.Press the * key
3.Enter the Extension Number
4.Press Trnsfer softkey
To forward your calls directly into your voicemail:
1.At idle phone, press CFwrdALL softkey
2.Press the Messages key
ADDITIONAL FEATURES
The CISCO 7960/7940 provides many additional options and components that may or may not be installed at your particular location. If you are not sure if these options are available to you please check with your system administrator.
ADDITIONAL FEATURES : Call Manager User Interface
Set-Up & Log On
The Services button provides access to additional phone features which can be programmed from The Call Manager User Options pages. These items must be installed by your system administrator before you will have access to them. In this section of the training, you will use your web browser to access additional phone features. The first step to adding features is to log in to the Cisco IP User Options screen. Let’s get started.
1.In your web browser, type the following URL for your location OR you can click the web link on this screen to go directly to your Call Manager User Interface Now. (Once you have accessed this page you will want to add add this url to your Favorites” menu for future access.)
2.At the Cisco IP Phone User Options Log On Menu, click inside the User
Identification text box and type: “your user identification number”
3.Press tab and type your default Password supplied by your phone services
administrator: (This default password is temporary and should be changed.)
4.Click the Logon button to enter the “User Options menu”
Select your device
Once logged in, you may have the option to select multiple devices to configure. Make sure you select your appropriate device before trying to configure your phone.
If you have a drop-down menu, Select the appropriate device in the drop down menu. You will notice approximately 11 different options to choose from when you have chosen to configure your IP Telephone.
Forward All Calls
You can Forward all of your calls to Voicemail or to a different number using this option.
You will notice that you have a forwarding option for each line that you have.
1.To Forward calls on a line, click the check box to activate call forwarding for that line.
2.You may choose to forward calls to Voice Mail, or enter the desired forwarding number. Enter ONLY digits, the interface will not accept non-numeric characters such as dashes
3.Repeat steps 1 and 2 for the rest of the lines that you wish to forward calls.
4.Click “Submit”
5.To cancel Call Forwarding, uncheck the box next to “Forward all incoming calls” and click “Submit”
Add or Update Speed Dials / Abbreviated Dials
You can assign a speed dial number to any available programmable button on your phone that has not already been configured as a line, feature, or service button. These buttons are to the right of your phone's display area. Use the Speed Dial buttons for the numbers you use most often.
Follow these steps to configure your speed dial buttons:
From the User Options Web Page, click Add/Update your Speed Dials in the list of available configuration options
1.In the Speed Dial Settings on Phone section, enter a phone number and label (Display Text) for each available speed dial button.
Note: Enter the number exactly as you would dial it from your phone. For example, enter an access code such as 9 or the area code, if necessary. The label you enter will appear next to the speed dial button on your phone's display screen.
2.Repeat step one for additional speed dial entries.
3.Click the “Submit” Button. You must wait for a couple of minutes for the system to update. The new speed dials will display on your phone’s LCD Screen.
To make a call using a speed dial simply touch the speed dial button associated with the number you wish to dial.
You can also add speed dials that are not associated with a phone button. These speed dials are accessed using the abbreviated dialing softkey on your phone. Abbreviated Dialing is an extension of Speed Dial. It has a distinct disadvantage in that, to use it extensively, it is very likely that you will need to maintain a separate list of Speed Dial index codes.
To add a speed dial not associated with a phone button
1.Enter the phone number in the desired speed dial location below the section labelled “Speed dial settings not associated with a phone button”. As mentioned before, enter the number exactly as you would dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary.
2.Enter the associated display text
3.Scroll to the bottom of the page and click “Update”
These speed dials are accessed using the abbreviated dialing softkey on your phone.
1.Before lifting the receiver, press the speed dial index number and then the AbbrDial softkey.
2.Lift the receiver or press the Headset button if you choose not to remain on Speaker phone.
Configure your IP Phone Services.
Click this link to Configure any available URL services over your phone. The available services are made available by your system administrator. You have the option to activate or de-activate them on your phone using this link. Once you subscribe to a service, it will be available on your phone through touching the “services” button on the Phone.
On the left side of the screen, you will notice a shaded box displaying your current subscribed services. Click on a subscribed service and you can either update the subscription or deactivate the subscription.
Subscribe to a service
1.To add a new service, click on “new subscription” in the shaded box. You will see a drop down menu. Choose a service in the drop down menu
2.Click “Continue” -- the service name should now be entered in the field.
3.Click “subscribe”
4.You may have to wait several minutes for the service to subscribe. Please be patient.
5.If the service is installed correctly, A Status message appears on the page indicating that the service has been subscribed to your phone.
If you receive an error message, or you have difficulty subscribing to the service, contact your system administrator.
Unsubscribe to a service
1.To unsubscribe a service, find the service in the shaded box under the Subscibe/Unsubscirbe IP Phone services section.
2.Click on the specific service that you would like unsubscribed.
3.Click “unsubscribe”
Please allow up to several minutes for the service to unsubscribe.
Configure your Service URL Buttons
Once you have subscribed to IP Phone Services, you can configure a speed-dial button to access the phone service. Your system administrator will determine how many programmable buttons are available for services.. If the option is not available, you will see a prompt indicating so.
If you can configure Service URL Buttons
For each available button, select a service from the drop-down list and enter a text description. Click Update after making changes. After clicking update, allow several minutes for the phone to update.
Personal Address Book and Fast Dials - (Record this entire section)
You can create a Personal Address book that includes your most often dialed phone numbers and use these entries to create Fast dials. Let’s go through the steps now.
1.At the User Options menu, click on Configure your Cisco Personal Address Book
2.At the Find and List Personal Address Book Entries screen, click on Add New Entry.
3.Enter text into the required fields: “First Name,” press tab then enter text into “Last Name.”
4.Enter information into the other desired fields, then click on the Insert button. (You will return to the Personal Address Book Entries screen.)
5.At the Find and List Personal Address Book Entries screen, enter text into one of the name fields: “Last Name”, “First Name” or “Nickname” then click on the Find button. (To view multiple entries, simply click the Find button.)
6.To add this address book entry to “Fast Dials” on your phone’s Services, click the Fast Dials icon associated with the address book entry.
7.Confirm that the desired Personal Address Book entry and associated Directory Number are selected then, click the Insert button (The information entered into the previous screen will automatically populate the Fast Dial Entry screen fields.)
8.At the Fast Dial Entry screen, the “Index” field is a default option and can be used to assign an index number to a fast dial. (Use the drop down list to assign multiple index numbers.)
As you set up multiple entries, you may choose to use the “Enter in a directory number” field to enter a text label. The text label will be associated with the fast dial entry and display on your phone when you access your “Fast Dials.”
-Or-
You may use the “Choose a directory number” drop down list to associate a phone entry with a directory or index number that displays on your phone.
9.Click the Insert button to return to the Personal Address Book Entry screen.
10.At the Find and List Personal Address Book Entries screen, confirm that the fast dial has been added, then scroll down to click on the Fast Dials option.
11.At the Personal Fast Dials screen, view the listing of fast dials added.
12.Scroll down and click on Return to the menu, then click Log Off to exit the Cisco IP Phone User Options.
13.At your phone, press the Services button.
14.Press the toggle key to highlight “Fast Dials” then, press the Select soft key to view your Personal Fast Dials entry.
15.To dial a selected Fast Dial, highlight the entry then, pick up the handset (The number will dial.)
Change the message waiting lamp policy.
You can change the message waiting lamp policy on your phone by clicking into this section. Follow the prompted instructions on the screen to change the policy, and click “submit.” Allow several minutes for the system to update.
Select your User Locale
This section allows you to change the language displayed on your phone. From the drop down-box, choose the appropriate language, then press “update.” It may take several minutes for the phone to update.
Select your locale for these web pages.
This section allows you to change the language displayed on these web pages. From the drop down-box, choose the appropriate language, then press “update.” It may take several minutes for the page to update.
Change your Password
Click on the link displaying “Change your Password.” Once your password has been changed in this section, it may likely change your windows password, too. Be careful to enter a familiar name here.
Always be sure NOT to copy your new password and paste it into the “confirm” field, as this may cause an error. Once finished, click the submit button. Allow several minutes for the system to update.
If completed successfully, the page will re-load and you will see a status message indicating successful change of your password.
Change your PIN
Your PIN is used to access some IP Phone services. Use this section to change it. Click the submit button when finished and allow several minutes for the system to update.
ADDITIONAL FEATURES : Expansion Unit
The optional 7914 Expansion Unit provides additional line appearances or speed dials to the standard 7960 or 7940 phone set. One or two expansion units can attach to your phone. Using the expansion unit, you will be able to keep track of calls in progress, calls on hold and calls that require transfer. Call functions, such as placing a call on hold and transferring a call are performed from your standard phone. In this module, we will review steps to change the LCD contrast, answer a call and place a call on hold. Let’s get started by covering the parts of the expansion unit.
Parts of the Expansion Unit
LCD screen
Displays either the internal extension number, speed dial number and associated text label (e.g., a person’s name) assigned to each button. When a line is in use, icons display line status the same as on the standard phone.
Buttons
14 buttons available for line appearances or speed dials.
Line appearances light up in the following manner:
Light off: line is idle.
Light steady Green: user of the line has placed a call on hold.
Light steady Red: line is busy.
Light Amber: line is ringing.
To Change the LCD Contrast
The expansion unit’s LCD screen displays the internal extension and any speed dial numbers you have set up. When a line is in use, icons display line status the same as on the standard phone.
1.Press the Settings button.
2.From the Settings menu, press the Select soft key to choose Contrast.
3.From the Contrast menu, use the scroll key to choose either 1-Base Phone or 2-Expansion Module(s).
4.Press the Select soft key, then press the the up or down soft keys to set the desired intensity of the display.
5.Press the Exit soft key.
6.From the Contrast menu, press the Exit soft key again, then press Save.
To Answer Calls Using the Handset
The handset of your standard phone will engage the first incoming call of a ringing line on the expansion unit. If you’re on a phone call, and another call is presented to a line appearance, you will hear a call waiting tone and view the ringing line button flashing in amber.
If a manager’s line appearance rings but the incoming call is not answered, the administrative assistant’s standard phone will display the messages: “1 New Missed Call” or “You have voice mail.” Let’s go through the steps of answering calls on the expansion unit now.
1.To answer a call on the expansion unit, lift the handset. (The handset will engage the first ringing line on the expansion unit.)
2.To answer a second incoming call while on another line, press the button of the ringing line. (The first line will automatically be placed on hold.)
3.To end the call, hang up the handset.
To Answer Calls Using the Headset:
1.Press the Headset button. (The headset will engage the first ringing line on the unit.)
2.To end the call, press the headset button again.
To Hold Calls
You can place a call on hold by using the Hold soft key, then answer other incoming calls and place multiple calls on hold. Calls on hold display on your phone’s expansion unit as a flashing green light. Let’s try the steps for holding calls now.
During a call, press the Hold soft key.
To Resume a Call on Hold:
Press the Resume soft key.
If multiple calls are on hold:
Use the scroll key to select the desired call, then press the resume soft key.
If multiple calls on multiple lines are on hold:
Press the line button for the line to which you want to switch.
-Or-
Use the scroll key to select the desired call, then press the resume soft key.
To Transfer a Call
You can use the Transfer soft key to transfer a call to another phone. Let’s go through the steps now.
1.While on an active call.
2.Press the Trnsfer soft key. (The call will be placed on hold)
3.Dial the transfer to number.
4.When the party answers, announce the call and press Trnsfer again.
5.Hang up if the party accepts the call.
6.If the party refuses the call, press the Resume soft key to return to the original call. DEMO:
Welcome to 4What Interactive’s VoIP Trainer, the Cisco 7960 and 7940 IP Phone Training Program.
The Cisco 7960 training program covers the Cisco 7960, 7961, 7940, and 7941 IP Phone Models. The 7960 and 7940 are the same phones with one exception. The 7960 phone has six buttons, two for your primary lines and four additional lines that can be used for speed dials. The 7940 Model has only 2 buttons for your primary lines. The 7961 and 7941 are enhanced versions of the 7960 and 7940 and include a higher resolution greyscale display and backlit phone line buttons (amber, green and red) to indicate line state.
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