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Project Main Details
Please provide quotes. Jul 20, 2006 19:38:55 (GMT -05:00) Eastern Time (US & Canada) Jul 26, 2006 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
Project Parameters
Script Details
Thank you for calling, your call is important to us….an advisor will be with you shortly.
We offer the complete package of professionally applied, business enhancing, telephony services to transform your business performance. Combining into the mix simple low tech facilities such as BT phone lines and low cost calling, right through to our range of cleverly thought out and well constructed network level call handling products that allow you to manage calls effectively, substantially reducing your reliance on expensive local hardware, whilst gaining the most from the staff resources across your business.
Sound knowledge about the calls coming into your business is vital for your decision making, your customer’s experience and the growth of your enterprise. Here we offer the most comprehensive ‘real time’, online call management reporting available in the UK today. This ‘birds eye’ view of your business calls will enable you to make rapid and informed decisions about your marketing strategy, your telecoms infrastructure, your staffing rota’s, your head count and much more. Speak to an advisor to arrange an online demo today.
We are completely supplier independent. We continually evaluate emerging technologies so that we can progressively add further value to our own proposition and continue to keep your business one step ahead of the game. Often these new technologies are highly technical in their nature so we spend considerable time and effort bridging the engineer to user gap so that staff on the ground can understand these new services and your business gains their full benefits. We’re not about technology for the sake of it, our solutions are always based upon sound business cases that suit the needs of your enterprise. When we implement a high tech solution, we work hard to ensure its one that is manageable in the long term by the staff you have today and will be easy to take on by the staff you hire tomorrow.
Utilising services from a variety of well established telecoms suppliers and networks, as well as some newer more innovative ones, has meant we’ve had to invest heavily in state of the art billing software. The result of this investment being the invoicing you receive from us is clear, easy to follow and is backed up with helpful usage profiling and analysis that enables you to easily track expenditure across your business. No more sifting through endless reams of paper from multiple telecoms suppliers. You’ll see the benefits of performance telecom in your call handling capability, your sales and marketing performance, your management time and on your bottom line!
Thinking about investing in new telecoms hardware for your business? Think you need more lines? A new Switch or perhaps a call recording package? Well stop right there! We have alternatives to all these money draining purchases within our state of the art systems. Implementation is rapid, comes with minimum capital expenditure, fees are predominantly usage - pay as you go - based, minimal staff training or IT experience is required and there are no hefty maintenance contracts to service. If you’re buying the kit….your wasting your money! Speak to an advisor to arrange a demo either at your office or by web conference today.
Ever given any thought to the time your customers spend on hold? Did you know that callers placed on hold with no messaging will typically hang up after a maximum of 40 seconds! Where as those played well scripted and interesting advertising or comfort messages will hold, on average, for 3 minutes plus! We can offer professional on hold recording from a selection of our voice talent, subscribers to our Voice Over IP remote Switchboard service can even have their on hold messaging hosted in our systems, meaning no need for engineer visits or local hardware and messaging can be updated for you quickly and efficiently by our staff. The whole process is taken care of from start to finish, we can even help you write the scripts. Speak to your advisor today to find out exactly what we can do to improve your image on the line!
PT Auto attendant prompts
Welcome message
Hello and thank you for calling. Please listen carefully to the following options.
Options Menu
For sales and product advice please press 1
For Customer Services please press 2
If you have a billing or accounts query please press 3
If you need some technical help please press 4
Out of hours Message
Hello and thank you for calling. I’m sorry but you’re calling outside our normal office hours of 9am to 5pm Monday to Friday. If you are calling because you have a critical service issue then you can ring our emergency support number, but please note that this number is only for issues that cannot be dealt with on a next business day basis, such as total loss of service. If you have a non-critical issue please send an email and we will deal with the issue at the beginning of the next working day. The emergency support number is. 123.456.7890. That number again, 123.456.7890. Thank you for calling, good bye.
Time out messages
I’m sorry but you appear not to have made a selection, please call back using a touch tone telephone, good bye.
Invalid message
I’m sorry but you’ve selected an invalid option, please try again.
Busy message
I’m sorry but we’re experiencing a very high call volume at the moment. Please try again later.
Busy message for option 1
I’m sorry but the sales department is experiencing very high call volumes at present and we’d rather not keep you waiting in a long queue, please try again later.
Busy message for option 2
I’m sorry but our customers services department is experiencing very high call volumes at present and we’d rather not keep you waiting in a long queue, please try again later.
Busy message for option 3
I’m sorry but our accounts department is experiencing very high call volumes at present and we’d rather not keep you waiting in a long queue, please try again later.
Busy message for option 4
I’m sorry but our technical support department is experiencing very high call volumes at present and we’d rather not keep you waiting in a long queue, please try again later.
Busy Message OOH queue
I’m sorry but due to high call volumes we cannot answer your call at present, please try again later.
Call Record Message
This call is now being recorded.
Mid Call Transfer Message
PT Transferred Call. Thank you for calling, your call is important to us….an advisor will be with you shortly.
We offer the complete package of professionally applied, business enhancing, telephony services to transform your business performance. Combining into the mix simple low tech facilities such as BT phone lines and low cost calling, right through to our range of cleverly thought out and well constructed network level call handling products that allow you to manage calls effectively, substantially reducing your reliance on expensive local hardware, whilst gaining the most from the staff resources across your business.
Voice-Seeker Details
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