Project Main Details
I want a male voice to back up this training that will go to blue collar installers and flooring retailers.
Eventually I will need it translated into Spanish, as many installers are hispanic.
But for now, I need this project done quickly..only want someone able to deliver quickly by November 10.
*************** 2013-11-05 14:47:52 GMT 2013-11-09 14:00:00 (GMT -05:00) Eastern Time (US & Canada) Yes (click here to learn more about ) Closed 0 0 5 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 25 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 0 audition(s) and/or proposal(s) so far.
• Audio files must be delivered via FTP/Dropbox/Google Drive/cloud
The Making of a Flooring Installer:
On the Job Ethics
Let’s face it – it’s the Wild West out there for flooring installers. As a professional installer, you take pride in your craft; learning the right way to lay flooring comes from years of experience. Sometimes as we are so focused on our work, we forget the little things.
Small things make a big difference to your customer and it leaves her with an excellent customer experience. It is the insignificant things you do that will make a significant impact on your bottom line. A contented customer will bring more installation jobs. Neglecting these things and you will not only leave one unhappy customer, you put your reputation on the line. With social media – the new word of mouth, one review can damage your business.
Without an installers standard code of ethics, most installers do whatever seems right in their own eyes. This often falls short of what could be an excellent customer experience. It’s the little things.
To help you with the little things that make a big difference, here are The Top 10 Best Practices for a Professional Installer:
Number 10: Drive a Professional Installer’s Vehicle
You do not have to buy a new installation truck to leave a good first impression. Your installation vehicle should be in good working order, clean, and neat in appearance. Putting a branded sign on your vehicle adds credibility.
If your vehicle is leaking, use a carpet sample or even a piece of cardboard under the leak to protect your customer’s driveway.
Number 9: Bring Your Best Game to an Installation
Think of each of your installation appointments as a job interview. Prepare your appearance beforehand. You will want to do the basics – simple hygiene rules apply. You are entering a customer’s home, make her feel comfortable by the way you look - [VOICE: hesitate here] and smell.
Bring your best game to each installation. No stains. No stink. No sweat. Try your best not to look like one of the guys on reality television with the wild beards, excessive body art, and disheveled. Fulfill your desire to express your individuality on your own time. Come dressed ready to work and represent your business.
Number 8: Wear an Installer’s Uniform
Wearing a uniform will enhance your credibility. It does not have to be expensive. Make a crew shirt. Spend a little more and get embroidered logos. If you have an installation patch – wear it.
Ripped jeans, dirty shoes, and the t-shirt you slept in is not standard installation attire. Some teams wear work pants or khakis instead of blue jeans for a polished appearance. Having a set uniform for your crew will eliminate inappropriate work attire.
One more piece of the uniform that is often considered optional is shoe or boot covers. Wearing “booties” will make you stand out to homeowners. They will know you care about the flooring in their home, not just the flooring you are installing.
Number 7: Carry the Installer’s Tools
Bring the right tools to the install. Keep your tools in proper working order. Your toolbox should clean and organized. Bring everything you need into the home. Unnecessarily going in and out may irritate customers trying to keep the heat or the air inside.
Number 6: Present the Installer’s Identification
Show the customer your business card and wear a photo identification badge with your name, business name, and certification. It will be the first thing she sees when she opens the door to you. Hand her with your business card before entering her home.
Number 5: Talk the Professional Installer’s Talk
You are not at a customer’s home to discuss current events or politics, religion, or any controversial topics. Your language should be on a professional level and stick to the business at hand. This will eliminate the chance of offending your customer.
While warm and engaging conversation may be appropriate for most customers, excessive talk can be unnerving to some customers. It takes practice and self-awareness to know what is appropriate for a given situation.
Consider what your crew conversation sounds like to the customer. Foul language is never appropriate and will cost you referrals. Never talk about your competitors in a negative way, it always comes back and will dry up your potential customer pool.
Number 4: Adopt the Professional Installer’s Attitude
It is not just about what you are wearing and saying. What is on the inside shows up on your face and then your actions. The attitude that serves you best is that of trying to please your customer while you are in her home. Negative attitudes are contagious. Your installer crew will reflect your attitude and your customer will feel it. You never want to make your customer feel uncomfortable in her own home.
Talking down to or brushing off a customer is counterproductive. Address her concerns with a professional concern and help her to find the answers.
Number 3: Bring the Professional Installer’s Proper Paperwork
Come prepared with the proper paperwork – whether digital or paper. Present the paperwork in the beginning and get their real or digital signature on an installation invoice. A crumpled piece of paper that was stuffed in your jeans is not the way to handle these important papers that have implications for warranties. Handling the paperwork properly will show your customer that their business is important to you
Number 2: Display the Professional Installer’s Confidence
You may not have all the answers and don’t pretend you do – you appear dishonest. However, become an expert on your product you are installing. There are many product knowledge courses for the flooring industry that can quickly bring you up to speed on anything you are installing. Contact Mohawk University for training courses.
On the things you do not know, or information that is constantly changing, know who to call on the spot to find answers to your customer’s questions. Learning to navigate and finding the best person with answers is much more effective than making up answers or guessing. It also gives your customer a valuable resource.
The Number 1 Best Practice for Professional Installers is to leave a Contented Customer
Leave the home clean and free of damage. Take the trash with you. Assure the customer that you are available to come back and fix any issues. Leave the customer with your contact information. Call them in a few days to check on the install.
These Top 10 best practices for a professional installer are just the basics. Providing great service to increase your bottom line requires more than a set of rules, it takes assimilating these practices into your daily work and applying it to your individual situations. As individual installers start taming the Wild West with a few easy to apply practices, customers will be happier and new service-deprived customers will run to your business.
Lets review and test your knowledge.
THIS WILL BE SHORTENED AND TIGHTENED.
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