Project Main Details
All customers will use this new IVR system to answer account questions or solve technical issues. Customers are eager to cut straight to what matters. They have a very limited attention span. They want to stay ahead of the latest technology.
Our customers need to feel that the self-service applications are secure, fast, and easy to use and that the IVR will get them to the right place. Customers desire an experience that they can trust, one that provides a comfortable and appreciative experience.
Customers feel comforted by the voice and stay engaged with the system until they receive the answer they seek without needing live assistance. Customers feel emotionally ‘cared for’ through this experience.
Brand Character (Behavior & Tone of Voice)
The voice talent should make customers feel at ease. It should be reassuring and yet sound confident when providing direction or menu options. The voice should guide users to a solution without being domineering. The tone of voice should align with the subject being discussed. The voice should feel optimistic “that your problems will be solved” and be open and inviting.
What does success look like?
The talent makes customers want to stay and play in the IVR. We want to reduce abandoned call rate. Customers feel positive about their IVR experience.
2010-10-20 14:08:38 GMT 2010-11-01 13:00:00 (GMT -05:00) Eastern Time (US & Canada) Yes (click here to learn more about ) Closed 0 0 29 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 150 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 0 audition(s) and/or proposal(s) so far.
• Audio files must be delivered via email
IVR-002 Thank you for calling ****** Receivables Management Center for wireless service.
IVR-003 Our business hours are Monday through Friday, 8am to 9pm , Saturday 8am to 5pm. We are closed on Sunday. If you should need immediate assistance please dial ************************from your wireless phone to reach our Customer Service Department. Thank you for calling*******Goodbye!
IVR-005 Thank you for calling***** about your wireless service.
IVR-006 To check your voice mail from a phone other than your wireless phone, dial your 10 digit wireless phone number. Press the star key when the greeting begins and enter your personal pass code. Follow the voice prompts to retrieve messages.
Voice123 Team Comments
Voice123 consultations with this voice seeker regarding this project and/or other projects by this voice seeker, via phone, chat, and/or email.
This project - phone.
Previous projects - phone.
This project - email or chat.
Previous projects - email or chat.
Corporate web site for this voice-seeker confirmed by Voice123
Note: Voice123 strives to establish the legitimacy of all projects posted. However, Voice123 subscribers and users are responsible for confirming information stated by prospective voice seekers, agents and/or clients. Voice123 subscribers and users assume all liability for use of any information found through Voice123, or any of its publications.
This page contains the most important details of this project. If you find the information on this project inaccurate or inappropriate, please let us know by contacting us.