IVR for Customer Service

Submit Audition/Proposal on this Project
Rate this Project

Project Main Details

IVR for Customer Service 
Target Understanding
All customers will use this new IVR system to answer account questions or solve technical issues. Customers are eager to cut straight to what matters. They have a very limited attention span. They want to stay ahead of the latest technology.

Our customers need to feel that the self-service applications are secure, fast, and easy to use and that the IVR will get them to the right place. Customers desire an experience that they can trust, one that provides a comfortable and appreciative experience.

Desired Reaction
Customers feel comforted by the voice and stay engaged with the system until they receive the answer they seek without needing live assistance. Customers feel emotionally ‘cared for’ through this experience.

Brand Character (Behavior & Tone of Voice)
The voice talent should make customers feel at ease. It should be reassuring and yet sound confident when providing direction or menu options. The voice should guide users to a solution without being domineering. The tone of voice should align with the subject being discussed. The voice should feel optimistic “that your problems will be solved” and be open and inviting.

What does success look like?
The talent makes customers want to stay and play in the IVR. We want to reduce abandoned call rate. Customers feel positive about their IVR experience.

2010-10-20 14:08:38 GMT
2010-11-01 13:00:00 (GMT -05:00) Eastern Time (US & Canada) 
Yes (click here to learn more about Voice123's SmartCast)
29 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Voice123 SmartCast is seeking 150 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 0 audition(s) and/or proposal(s) so far.

Project Parameters

The Voice Actor should be located in:
Flexible Price - USD 10000
IVR, voicemail, phone systems, and on-hold messages
ongoing project, continuing contract, hourly rates
English - USA and Canada
Young Adult Female OR Middle Age Female
• Phone Patch OR
• Audio files must be delivered via email
There are no special pre-, post-, or production requirements for this project.
The Voice Actor should have at least 5 years of experience in the voice industry.
This is a non-union project

Script Details

Please read a portion from the script below for auditions. 
IVR-001 Thank you for calling *****

IVR-002 Thank you for calling ****** Receivables Management Center for wireless service.

IVR-003 Our business hours are Monday through Friday, 8am to 9pm , Saturday 8am to 5pm. We are closed on Sunday. If you should need immediate assistance please dial ************************from your wireless phone to reach our Customer Service Department. Thank you for calling*******Goodbye!

IVR-005 Thank you for calling***** about your wireless service.

IVR-006 To check your voice mail from a phone other than your wireless phone, dial your 10 digit wireless phone number. Press the star key when the greeting begins and enter your personal pass code. Follow the voice prompts to retrieve messages. 
Voice123 Note: Names, links, and contact information have been replaced by "*" symbols. If you have been invited to submit an audition or proposal for this project, you can sign in to see this information in full.
Please note that you should only use the script or your recording of it for auditioning purposes. The script is property, unless otherwise specified, of the voice seeker and it is protected by international copyright laws.

Voice-Seeker Details

Sign in to display the company name (if applicable)


Voice123 Team Comments

Voice123 consultations with this voice seeker regarding this project and/or other projects by this voice seeker, via phone, chat, and/or email.

unchecked This project - phone.

checked Previous projects - phone.

checked This project - email or chat.

checked Previous projects - email or chat.

checked Corporate web site for this voice-seeker confirmed by Voice123

Note: Voice123 strives to establish the legitimacy of all projects posted. However, Voice123 subscribers and users are responsible for confirming information stated by prospective voice seekers, agents and/or clients. Voice123 subscribers and users assume all liability for use of any information found through Voice123, or any of its publications.

This page contains the most important details of this project. If you find the information on this project inaccurate or inappropriate, please let us know by contacting us.

Submit Audition/Proposal on this Project