Project Main Details
Todd Jones That’s right. Spring is in the air, and it’s time for our yearly associate survey.
Ed When you participate, we get valuable insights.
Todd That’s because only you have your unique perspective.
Ed You see, we not only value your opinion, we need it. The information we get from the Associate Voice Survey helps to keep Publix on track.
Todd I’m happy to say that last year the survey revealed many exemplary stores, departments and managers when it came to a focus on premier service, training and mentoring associates.
Ed I strongly agree, Todd, and here are just a few examples.
Photo: Monty Kelly, SM, Store 238
Monty I like to create an atmosphere. I like the associates to know that we’re here to take care of the customer; we’re here to treat them like our guest. I think it’s very important that I set the example. It’s hard to go around and ask associates to engage with our customers, to take care of our customers, if I don’t set the example. I like to stop and talk to customers while I have an associate by me. That way I can get the associate involved with the customer, ‘cause I like to see an associate doing something, engaging and doing a positive thing. I acknowledge that I saw and that I appreciate it, and you know, the fact that they did it and that they took care of the customer in a premier way.
Female associate He goes not just above and beyond for our customers, but he goes above and beyond for his associates.
Annette Harouff, Deli Mgr., Store 878 When I mentor an associate, it makes me feel great. They are leaning on me, and depending on me to teach them and explain to them how to do it the right way; show them by our R&P guide what needs to be done.
Male associate (Didn’t see/catch a name/title.) I mentor my associates by working with them, hands on, day to day, helping them grow. They need somebody that can lead them and guide them. The better they are, the better I am. Their success is my success.
Annette Harouff My best advice would be treat people the way you want to be treated. Be there for them when they need you, be caring, be giving, be understanding.
Photo: Mario Pardo, SM, Store 222
Mario Pardo I think training is most important thing that we can do for the new associates. Publix has a lot of tools for us to train the associates. The more they know, the better they feel.
Male associate Once you know what you need to do and you know how to do it and the why to do it, makes you a very strong associate.
Mario Pardo It just feels good; feels good to pass my knowledge into the next generation.
Darren Perkins, SM, Store 1029 I learned the Publix culture from Mr. George, how he walked through the store and spoke to every associate. He shook their hands, showed them how much he appreciated them and thanked them for the job that they did.
Female associate Makes you feel like I belong here. I feel happy to come to work.
Darren That brings us closer together. We form a personal relationship. If they’re happy, they’re going to be happy to take care of the customer.
Ed Now, that’s how it’s done
Todd Now we need to know how things are in your world. The survey is anonymous. So, please — feel free to be open and honest.
Ed Thank you in advance for your help. We sincerely appreciate it.
Todd We look forward to seeing the results.
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