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Webster’s Dictionary defines a leader as a person who rules or guides or inspires others. Those people who inspire others to achieve are exceptional indeed.
Starting as a simple shoe store in 1901, this company has grown based on one rule, offer the customer the best possible service, selection, quality and value. John W. Nordstrom passed this belief onto his sons. Today - Nordstrom’s – one of America’s top retailers - thrives on the philosophy of customer service excellence.
In 1957 Jack Taylor started a small car leasing company ….. Executive Leasing. Utilizing his belief that customers should be treated as family, Enterprise Leasing has grown from that small basement business to the largest rental car company in North America. Jack Taylor’s secret – is no secret - a commitment to superior customer service.
In 19th century Europe, Cesar Ritz, known as the “king of hotels” redefined luxury with The Ritz in Paris and The Carlton in London. In 1927 Edward N. Wyner opened a new hotel in Boston. The Ritz-Carlton as it was called, revolutionized hospitality in America. Today Ritz-Carlton is synonymous with luxury and customer satisfaction.
Nordstrom, Enterprise, and the Ritz Carlton…three names that define excellence throughout the world.
At Edward Jones, excellence also has names. Jones, Bachmann, Phelan, and McKenzie. They, too, knew the importance of superior customer service.
Everyone here today understands that too. You are here today, because you lead. You inspire those around you to make the effort and sacrifice that it takes to achieve success at Edward Jones.
Those who have come before have laid the foundation, and through your efforts, our firm continues to grow and thrive based on that one elusive element…..EXCELLENCE!
Congratulations and welcome to the 2007 regional leaders Meeting. And now your host….????. Audition script:
Webster’s Dictionary defines a leader as a person who rules or guides or inspires others. Those people who inspire others to achieve are exceptional indeed.
Starting as a simple shoe store in 1901, this company has grown based on one rule, offer the customer the best possible service, selection, quality and value. John W. Nordstrom passed this belief onto his sons. Today - Nordstrom’s – one of America’s top retailers - thrives on the philosophy of customer service excellence.
In 1957 Jack Taylor started a small car leasing company ….....
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