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Project Main Details
Customer Service Male
LTK91027656460X
Developing a course on dealing with customers after they've experienced an insurance loss, E-learning course, full script provided below, please audition for the male part only.
Jan 10, 2008 16:26:48 (GMT -05:00) Eastern Time (US & Canada) Jan 16, 2008 16:00:00 (GMT -05:00) Eastern Time (US & Canada) Yes (click here to learn more about
)
Closed
64
12
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Voice123 SmartCast is seeking 65 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 0 audition(s) and/or proposal(s) so far.
Jan 10, 2008 16:26:48 (GMT -05:00) Eastern Time (US & Canada) Jan 16, 2008 16:00:00 (GMT -05:00) Eastern Time (US & Canada) Yes (click here to learn more about
)
Closed
64
12
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Voice123 SmartCast is seeking 65 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 0 audition(s) and/or proposal(s) so far.
Project Parameters
None
To be defined
Videogames
Not defined
English - North American
Not defined
Middle Age Male
Not defined
There are no special pre-, post-, or production requirements for this project.
Not defined
Not defined
Script Details
Yes
Full Script Provided for Pricing reference:
Male Narrator: Welcome to Assisting Customers Following a Disaster. This course is designed to enable you to respond appropriately to customers recently affected by a catastrophic loss.
********************* introduced a cycle of emotional states often referred to as the Grief Cycle. The emotions depicted are not only associated with the terminally ill, but others affected by bad news, or sudden loss. People experiencing a traumatic claim event may go through some or all of the emotions in this cycle.
Female Customer: [very sad] I can’t believe this is happening to me now.
Male Customer: [angry] Whatever. It doesn’t really matter because I can’t get my stuff back, now can I?
Male Customer: [frustrated] I feel as though no one understands, or is willing to help me.
Skit:
Male Adjuster: I see that you have reported a claim for trees down on your property. Is that the only damage you have?
Female Customer: [very upset/crying] Well, uh, I don’t know, but I’ve called before about two weeks ago and haven’t heard a thing from anyone. I’m calling now to see when you’ll get someone out here to move my trees so I can get out of my driveway. The trees are blocking me in, and I’ve got to get my prescription refilled. I’m a widow and live alone. For crying out loud [shouting], I just need the trees moved out of my driveway. Can you handle that?
Male Narrator: What is the best way to respond to the insured?
Male Narrator: You receive the call from an insured inquiring about the status of her claim. She becomes irate almost immediately. She is angry that you are the third person to work on her claim, and that the first two did not follow through. She cannot seem to stop complaining. “It took you forever to get here!” she explains, ”and it’s taking forever for me to get paid!” After complaining for a while, she starts swearing about insurance companies and going on about how long she’s been insured with us without ever having a claim. “You don’t understand,” she says. “I do not want start all over again!” How do you deal with this situation?
Female Narrator: Active Listening is the use of non-verbal and verbal communication to let the speaker know you’re paying close attention and that you’re not distracted. Nod, smile, and use small comments such as, “I see,” or “uh-huh” to indicate comprehension and interest. Much like a dog’s ears perk up when they focus on you. That’s the feeling you want to emulate.
Female Narrator: Empathetic Listening is getting a sense of what the person is feeling as they speak to you. Sometimes the unspoken communication is more revealing than the overt statements. If you can recognize these messages it can assist you in formulating a response to what is not said verbally, as well as what is being said.
Female Narrator: Reflective listening is when you indicate you’ve heard the speaker by summarizing what you’ve heard. Ask for confirmation that you’ve heard the message correctly and ask for clarification if you’re uncertain. Sample Script Provided for audition:
Male Narrator: Welcome to Assisting Customers Following a Disaster. This course is designed to enable you to respond appropriately to customers recently affected by a catastrophic loss.
********************* introduced a cycle of emotional states often referred to as the Grief Cycle. The emotions depicted are not only associated with the terminally ill, but others affected by bad news, or sudden loss. People experiencing a traumatic claim event may go through some or all of the emotions in this cycle.
Female Customer: [very sad] I can’t believe this is happening to me now.
Male Customer: [angry] Whatever. It doesn’t really matter because I can’t get my stuff back, now can I?
Male Customer: [frustrated] I feel as though no one understands, or is willing to help me.
Skit:
Male Adjuster: I see that you have reported a claim for trees down on your property. Is that the only damage you have?
.....
.........
Male Narrator: Welcome to Assisting Customers Following a Disaster. This course is designed to enable you to respond appropriately to customers recently affected by a catastrophic loss.
********************* introduced a cycle of emotional states often referred to as the Grief Cycle. The emotions depicted are not only associated with the terminally ill, but others affected by bad news, or sudden loss. People experiencing a traumatic claim event may go through some or all of the emotions in this cycle.
Female Customer: [very sad] I can’t believe this is happening to me now.
Male Customer: [angry] Whatever. It doesn’t really matter because I can’t get my stuff back, now can I?
Male Customer: [frustrated] I feel as though no one understands, or is willing to help me.
Skit:
Male Adjuster: I see that you have reported a claim for trees down on your property. Is that the only damage you have?
Female Customer: [very upset/crying] Well, uh, I don’t know, but I’ve called before about two weeks ago and haven’t heard a thing from anyone. I’m calling now to see when you’ll get someone out here to move my trees so I can get out of my driveway. The trees are blocking me in, and I’ve got to get my prescription refilled. I’m a widow and live alone. For crying out loud [shouting], I just need the trees moved out of my driveway. Can you handle that?
Male Narrator: What is the best way to respond to the insured?
Male Narrator: You receive the call from an insured inquiring about the status of her claim. She becomes irate almost immediately. She is angry that you are the third person to work on her claim, and that the first two did not follow through. She cannot seem to stop complaining. “It took you forever to get here!” she explains, ”and it’s taking forever for me to get paid!” After complaining for a while, she starts swearing about insurance companies and going on about how long she’s been insured with us without ever having a claim. “You don’t understand,” she says. “I do not want start all over again!” How do you deal with this situation?
Female Narrator: Active Listening is the use of non-verbal and verbal communication to let the speaker know you’re paying close attention and that you’re not distracted. Nod, smile, and use small comments such as, “I see,” or “uh-huh” to indicate comprehension and interest. Much like a dog’s ears perk up when they focus on you. That’s the feeling you want to emulate.
Female Narrator: Empathetic Listening is getting a sense of what the person is feeling as they speak to you. Sometimes the unspoken communication is more revealing than the overt statements. If you can recognize these messages it can assist you in formulating a response to what is not said verbally, as well as what is being said.
Female Narrator: Reflective listening is when you indicate you’ve heard the speaker by summarizing what you’ve heard. Ask for confirmation that you’ve heard the message correctly and ask for clarification if you’re uncertain. Sample Script Provided for audition:
Male Narrator: Welcome to Assisting Customers Following a Disaster. This course is designed to enable you to respond appropriately to customers recently affected by a catastrophic loss.
********************* introduced a cycle of emotional states often referred to as the Grief Cycle. The emotions depicted are not only associated with the terminally ill, but others affected by bad news, or sudden loss. People experiencing a traumatic claim event may go through some or all of the emotions in this cycle.
Female Customer: [very sad] I can’t believe this is happening to me now.
Male Customer: [angry] Whatever. It doesn’t really matter because I can’t get my stuff back, now can I?
Male Customer: [frustrated] I feel as though no one understands, or is willing to help me.
Skit:
Male Adjuster: I see that you have reported a claim for trees down on your property. Is that the only damage you have?
.....
.........
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