Project Main Details
Below are examples of the slides. 2008-02-28 10:19:22 GMT 2008-03-28 15:00:00 (GMT -05:00) Eastern Time (US & Canada) Yes (click here to learn more about ) Closed 59 55 3 direct invitation(s) have been sent by the voice seeker resulting in 1 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 60 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 58 audition(s) and/or proposal(s) so far.
Course Name: Principles of Customer Care
1. Explain the association between customer care and overall satisfaction with health care services.
2. Describe how customer care programs assist in the development of excellent health care organizations and employees.
3. Explain methods used to obtain feedback about customer satisfaction.
4. Identify key components of successful customer service programs.
5. Learn techniques for face to face, phone, and email interactions with customers.
6. Relate strategies to deal with special situations such as seniors and difficult people.
Title: Health care = product plus service
Product encompasses the specific functions performed to prevent, restore or improve health.
Service is the manner by which individuals are cared for.
Health care occupations require a high degree of technical proficiency as well as excellent people skills. Both are important to the consumer of health care services.
Title: Who are our health care customers?
The person receiving treatment or services.
Family / significant others / visitors.
Physicians and all others who do business with a facility.
Health care recipients (whether called patient/resident/ customer or client) are the most obvious but not the only customer of health care services. Family and friends expect to receive top notch care for their loved one. Physicians and other care providers are also customers because they seek out facilities which are easy to work with and provide efficient quality services that their patients feel good about.
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Previous projects - email or chat.
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