Communication Expert ZD112364
The script is providing information about language and communication as part of a training course. The reader should sound confident, professional and upbeat. The role of the reader is a communication expert, so they will need to sound convincing to the listener.
2014-04-01 04:13:00 GMT
2014-04-04 10:00:00 (GMT +08:00) Singapore
Yes (click here to learn more about )
Closed26250 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Voice123 SmartCast is seeking 25 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 26 audition(s) and/or proposal(s) so far.
Training, business presentations, sales, and web sites
English - British
Middle Age Female OR Middle Age Male
• Audio files must be delivered via email
There are no special pre-, post-, or production requirements for this project.
This is a non-union project
Yes***custom demo required***
Talking to a person as opposed to an automated system has one big advantage: a person wonÂ’t give generic responses, but will listen and tailor the solution to fit the customerÂ’s individual needs.
However, you have to make sure that this is true! ItÂ’s easy to provide generic customer service, but the best advisors tailor the service to each and every customer.
Part of achieving this relies on effective profiling skills. In this course we will look at how to Â‘profileÂ’ UK customers to better understand their situation and likely concerns and priorities. This will assist you to select the best approach to helping them achieve their aim in talking to you, and also avoid potential causes for annoyance or frustration.
So, what exactly is Â‘profilingÂ’?
Profiling is collecting information about your customer and using it to make inferences (or Â‘educated guessesÂ’) about their situation. This is then used to help you to tailor fit the conversation to their needs.
For example, if your customer is young, they are unlikely to have a high income and more likely to need loans or an overdraft.
Please note that you should only use the script or your recording of it for auditioning purposes. The script is property, unless otherwise specified, of the voice seeker and it is protected by international copyright laws.
95262Sign in to display the company name (if applicable)2014-04-0110 18
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