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Project Main Details
mobilecsreps.com can be used in script!
No dry reads and only with effects. dry reads and generics will be deleted immediately
VOICE123 NOTE:
THIS INFORMATION WAS ADDED BY THE CLIENT AFTER THE POSTING WAS SENT.
This is a repost! I am sorry for any confusion! Prefer effects and seeing what you guys can do... Dont prefer generics! Good luck!" Jul 03, 2006 10:56:35 (GMT -05:00) Eastern Time (US & Canada) Jul 10, 2006 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
Project Parameters
Script Details
Phone ringing in a call center
Rep: ( Lady/Man ) Sounding nasty voice...
Thanks for calling AAA (sAID Triple A) wIRELESS my name is Janice/Paul
Can I get your name please?
Caller: My name is Sandra/Mike
rep: How can I help you? (Sounding nasty)
caller: I'm having a problem with my bill?
Rep: Yes, what is the problem mam/sir? (sounding some what asleep and lazy)
caller: You sound tired.. (little chuckle)
rep: Mam/sir, what is the problem? (sounding nasty now)
Caller: I'm having a problem with my bill!!!
rep: You mentioned that mam/sir already! Now how can i help you? (Still nasty)
Fast forward to the ending of the call)
Caller: So you can please help me take care of that
rep: I'm sorry, but there is nothing I can do for you (nasty again)
caller: Have a good day then!
rep: uh huh
they hang up and little/boy or girl runs in room (Need a kid posssibly)
Kid runs into room as mother/father burst out "What a supid rude b**** (bleep it)
Kid: Mommy, Mommy/Daddy, Daddy, what happened???
Mom/dad: David, I was speaking to a very rude person on the phone?
Kid: Mommy/Daddy, I thought it's not nice to be rude...
Mom/dad: It was a big mistake to talk to that **** (Bleep)
Mom/Dad: David always remember, learn from your mistakes or simply prevent them!
Kid: Ok, Mommy/Daddy, thanks for the advice! I love you!
Mommy/Daddy/ I love you too!
(Music for 2 Seconds)
Thanks for calling AAA (sAID Triple A) wIRELESS my name is Janice/Paul
Can I get your name please?
Caller: My name is Sandra/Mike
rep: How can I help you? (Sounding very nice pleasent voice)
caller: I'm having a problem with my bill?
Rep: Ok mam/sir let me know what the problem is and I'll be glad to help you out! (sounding helpful, happy)
caller: It's sure hot out here!.. (little chuckle)
rep: Oh really! You out there for a tan? (sounding happy/nice now)
Caller: That would be great! I wouldnt mind!
rep: (Chuckle) I wouldn't mind one myself! (laughs again)
Fast forward to the ending of the call)
Caller: So you can please help me take care of that
rep: I got that all taken care of for you! I'm so sorry for how you were treated previously. Please take my sincere aplology for that
caller: That is so kind of you!
rep: A customer deserves customer service! No Attiude necessary!
Caller: Hey, you guys are cs for customer service, if you guys were attitude service, you would be AS instead of Cs and if you ad the fact that attitude sucks,
that makes it A S S!!!! (Attitude Service Sucks! No need to say this in quotations)
Rep: (Laughing) Sad, but true!
Caller: (Laughing)
Rep: (Still laughing) It's been great talking to you today!!!
Caller: You've been great!
Rep: Thank you very much! Is there anything else I can help you with? (Sounding happy)
Caller: We are all set! Thanks! Have a great day!
Rep: You do the same! (Still chuckling as hangs up)
---------------------------------------------------------------------------------------
Announcer:
Did you hear the difference between those calls?
Did you know that there are almost 75% not doing their jobs properly?
Did you know that if you want to get things done the right way, you will have to find the 25%?
Are we referring to Cell phone reps? We sure are!
Their introduction is the key to whether you hang up or you continue the call?
Sounds crazy? It shouldnt!
It's the only way to get things done!
....................................................
Learn whether to attempt to continue or hang up right away!
Learn what nasty reps do to you and how to prevent them from harming you incase you get stuck!
You will learn from samples of actual introductions!
Your opinion counts when we rate them as sleepy, high or just plain out insane!
This isn't a joke, although it sounds like one!
We hope you enjoy the experience!
Visit mobilecsreps.com today! (Say slowly so people can hear it correctly)
Have a nice day! (Real nice effect for the have a nice day!
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Phone ringing in a call center
Rep: ( Lady/Man ) Sounding nasty voice...
Thanks for calling AAA (sAID Triple A) wIRELESS my name is Janice/Paul
Can I get your name please?
Caller: My name is Sandra/Mike
rep: How can I help you? (Sounding nasty)
caller: I'm having a problem with my bill?
Rep: Yes, what is the problem mam/sir? (sounding some what asleep and lazy)
caller: You sound tired.. (little chuckle)
rep: Mam/sir, what is the problem? (sounding nasty now)
Caller: I'm having a problem with my bill!!!
rep: You mentioned that mam/sir already! Now how can i help you? (Still nasty)
Fast forward to the ending of the call)
Caller: So you can please help me take care of that
rep: I'm sorry, but there is nothing I can do for you (nasty again)
caller: Have a good day then!
rep: uh huh....
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