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Possibility for 7 additional versions - same script but with different company name inserted. Please price inital recording and each additional recording separately. Jan 10, 2006 13:19:03 (GMT -05:00) Eastern Time (US & Canada) Jan 11, 2006 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
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Project Parameters
Script Details
Using a 1 to 10 scale where 1 means Poor and 10 means Excellent, please rate the quality of the TruGreen ChemLawn’s service in terms of:
2.1 Controlling weeds
2.2 Helping your lawn to become green
2.3 Helping you to keep your lawn green
2.4 Treating all the needed areas of your lawn
2.5 Showing initiative for solving problems
2.6 Being careful about where treatment is applied
2.7 Compared to the quality of the results you received one year ago, would you say that the TruGreen ChemLawn service is:
Better today 1
About the same 2
Worse today 3
Haven’t been a customer for a year or more 4
Relationship with the Technician
3.1 Do you know the name of your regular technician?
Yes 1
No 2
Rarely have the same technician 3
3.2 Does your technician consistently knock on the door to let you know when he or she arrives?
Yes 1
No 2
I don’t know/I’m typically not home 3 (Skip to question 3.4)
3.3 Do you and your technician typically discuss the service being provided?
Yes 1
No 2
I don’t know/I’m typically not home 3
Using the same 1 to 10 scale, please rate the information left by your technician after each service on:
3.4 How easy it is to understand
3.5 Being personalized to your lawn
3.5 Consistently providing useful handwritten notes on the invoice
3.6 Advising you about the products used
3.7 Educating you on how to best maintain your lawn between service visits
3.8 Time spent discussing your service, if you are home when service is provided
Using a 1 to 10 scale where 1 means Poor and 10 means Excellent, please rate the quality of the TruGreen ChemLawn’s service in terms of:
2.1 Controlling weeds
2.2 Helping your lawn to become green
2.3 Helping you to keep your lawn green
2.4 Treating all the needed areas of your lawn
2.5 Showing initiative for solving problems
2.6 Being careful about where treatment is applied
2.7 Compared to the quality of the results you received one year ago
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