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Project Main Details
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Project Parameters
Script Details
If caller presses 1: "Please hold while we try that extension"...if the group is unavailable then this mailbox greeting is played: "We are currently assisting other customers. Please leave a message with your name and number and we will return your call as soon as possible. We look forward to having you as a customer."
If caller presses 2: "Thank you for contacting post sales technical support. All post sales technical support is handled through our website and through telephone call backs. Please press 1 for instructions on using the technical support web site. If you have already submitted a help desk ticket and require telephone assistance please leave a message with your help desk ticket number and a call back telephone number. We will return your call as soon as possible."
If user pressed "1" for instructions on using the help desk system, play this: "To use our online help desk system simply visit the URL http://www.thesolutioncafe.com/support.html and click the JSpell Help Desk link. Create an account on the system and enter your inquiry. We will respond to your inquiry as soon as possible. Thank you."
If user presses "0" from the Main Menu: "You have reached the general mailbox for The Solution Cafe. Please leave a message and someone will return your call as soon as possible. Thank you."
Hello and thank you for calling The Solution Cafe, home of JSpell ("jay spell"). If you know your parties extension you may dial it at any time. To reach sales and pre-sales technical support, please press "1". To reach post sales technical support, please press "2". All others please press "0".
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Voice-Seeker Details
Voice123 Team Comments
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This project - phone.
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