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Project Main Details
Project Parameters
Script Details
//PLEASE PROVIDE A C0UPLE OF PROMPTS AS SAMPLE//
Welcome Message
Thank you for calling Econnergy. Your call may be monitored or recorded for quality or verification purposes
Para asistencia en espanol, oprima el 9
For gas or electric emergencies, press 1
If you know the extension of the party you would like to reach, press 2
For information about our latest offers or to become an Econnergy customer, press 3
If your bill is past due or if you would like to discuss extended payment terms, press 4
For billing questions or to speak with a Customer Service representative, press 5
I3-Customer Service Menu
Please enter the 10 digit phone number associated with your account, followed by the # sign. If you do not know the telephone number associated with your account, press #.
If you are one of our Commercial customers, press 1. For information about our latest offers, or to become an Econnergy customer, press 2. All others, press 3
Customer Service Main Menu
For balance or payment information, press 1
If you have a question regarding a meter reading, press 2
To check the status of your application or to find out when your service with Econnergy will begin, press 3
To cancel your service with Econnergy, press 4
To find out where you can pay your bills in person, pay 5
For all other billing questions or to speak with a representative, press 0
To return to the main menu, press the star key
Other Prompts
1. Please enter the extension of the party you would like to reach
2. Sorry, that is not a valid extension
3. If you are already an Econnergy customer, press 1. To become an Econnergy customer, press 2
4. I'm sorry, but our Customer Service department is currently closed. Our normal business hours are Monday through Thursday 9 AM to 6 PM and Fridays 9 AM to 5 PM Eastern Standard time. You may want to visit us on the web at www econnergy.com where you will find answers to many frequently asked questions. That's E -C- O- N- N- E- R- G- Y. com. We apologize for any inconvenience this may cause and ask that you try us again during regular business hours.
5. Our normal business hours are Monday through Friday 9 AM to 9 PM Eastern Standard time.
6. Our normal business hours are Monday through Friday 9 AM to 8 PM Eastern Standard time.
7. Our normal business hours are Monday through Friday 9 AM to 7 PM Eastern Standard time.
8. Our normal business hours are Monday through Friday 9 AM to 6 PM Eastern Standard time.
9. To repeat this list press the # key at any time. To return to our utility emergency menu, press the star key.
Utility Emergency List
If your utility is located in New York press 1, New Jersey press 2, Maryland press 3, Texas press 4, Ohio press 5, Virginia press 6, DC press 7.
NY Utility List
For a Con Edison emergency, call 800-75-CON ED that’s 800-752-6633.
For a Keyspan emergency, in Brooklyn call 718-643-4050 that’s 718-643-4050. In Long Island, call 800-490-0045. That's 800-490-0045.
For an Orange and Rockland emergency call 877-434-4100. That’s 877-434-4100.
For a Niagara Mohawk emergency call 800-892-2345. That’s 800-892-2345.
For a National Fuel emergency call 800-444-3130. That’s 800-444-3130.
For a Central Hudson emergency call 800-942-8274. That’s 800-942-8274.
For a Corning Natural emergency call 607-936-3755. That’s 607-936-3755.
For a NYSEG emergency, call 800-572-1131. That’s 800-572-1131.
For an RG&E emergency, call 800-743-1701. That's 800-743-1701
NJ Utility List
For a South Jersey emergency, call 800-582-7060. That’s 800-582-7060.
For a PSE&G emergency, call 800-436-7734. That’s 800-436-7734.
For a New Jersey Natural emergency, call 800-427-5325. That’s 800-427-5325.
For an Elizabethtown emergency, call 800-492-4009. That's 800-492-4009
MD Utility List
For a BG&E emergency, call 410-685-0123. That’s 410-685-0123.
For a Washington Gas emergency, call 800-752-7520. That’s 800-752-7520.
Texas Utility List
For a power outage or electrical emergency in the AEP service area, please contact AEP’s emergency contact center at 866-223-8508. That’s 866-223-8508.
For a power outage or electrical emergency in the Centerpoint service area, please contact Centerpoint’s emergency contact center at 800-332-7143. That’s 800-332-7143.
For a power outage or electrical emergency in the TXU service area, please contact TXU's emergency contact center at 888-313-4747. That’s 888-313-4747.
For a power outage or electrical emergency in the "Texas New Mexico Power" service area, please contact Texas New Mexico's emergency contact center at 888-866-7456. That's 888-866-7456
Ohio Utility List
For a Dominion East Ohio emergency, call 800-362-7557. That’s 800-362-7557.
VA Utility List
For a Washington gas emergency, call 800-752-7520. That’s 800-752-7520.
DC Utility List
For a Washington gas emergency, call 800-752-7520. That’s 800-752-7520.
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