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Public Lead - 5942624 - IVR system Female,any age,non-union...
5942624
Voice services for IVR system
Female,any age,non-union
Recorded in 16bit, 16khz, .wav
Oct 18, 2005 14:24:07 (GMT -05:00) Eastern Time (US & Canada) Oct 25, 2005 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
)
Closed
114
112
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Female,any age,non-union
Recorded in 16bit, 16khz, .wav
Oct 18, 2005 14:24:07 (GMT -05:00) Eastern Time (US & Canada) Oct 25, 2005 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
)
Closed
114
112
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Project Parameters
None
To be defined
Audiobooks
Not defined
English - North American
Not defined
Young Adult Female OR Middle Age Female
Not defined
There are no special pre-, post-, or production requirements for this project.
Not defined
Not defined
Script Details
Yes
Full script for pricing reference:
Script:
Thank you for your interest in xxx. We are glad you called. If you would like to learn more about signing up for xxx and joining the revolution, please press 1
If you are a xxx customer and need help with your service or have questions about new features please press 2
To repeat these options, press 8
If you are interested in xxx for your home or residence, please press 1
If you are interested in xxx for your business, whether in a separate office or a home office, please press 2
If you are interested in adding one residential telephone number, please press 1
If you are interested in more than one telephone number for your home, please press 2
Thank you for calling xxx where you can enjoy Unlimited calling anywhere in the US, Canada and Puerto Rico for only $24.99 a month. Your call may be monitored for quality and training purposes.
To have xxx phone service, you need to have a high-speed Internet connection such as DSL or Cable.
If you currently have a high speed internet connection, press 1
If you do NOT currently have a high speed internet connection, press 2
Please have a major credit or debit card ready so you can enjoy xxx’s feature-rich calling plans and great international rates.
If you have a major credit card available, press 1
If you do not have a major credit or debit card at this time, press 2
Because xxx offers convenient online billing, we are not able to process your order without a major credit or debit card.
For more information on our services, please visit our website at www.xxx.com
Thank you for calling xxx
Because xxx phone service is Voice over the Internet, we require a high-speed internet connection such as DSL or Cable Internet for our service to work. When you obtain high-speed internet in the future, we will be more than happy to offer you our phone services.
For more information on our services, please visit our website at www.xxx.com
Thank you for calling xxx
Thank you for your loyalty as a customer. We are working hard to provide you with the best service possible. We apologize for any wait you may experience. To best service your call, please choose one of the following 6 options.
For assistance installing your new device or activating your line, press 1
For questions about your bil, specific charges on your bill or to make changes to your account, press 2
For questions about transferring your existing telephone number to xxx, press 3
For general questions, such as assistance with features or assistance with changing your web account password, press 4
For service issues, such as no dial tone or difficulty making or receiving calls, press 5
For questions about dialing 911 or if you have experienced a problem dialing 911, press 6
To repeat these options, press 8
To return to the previous menu, press 9
For questions regarding a billing charge including requests for credit, press 1
To update or change your credit card information, press 2
To discontinue service on one or more of your lines, press 3
For other general billing questions, press 4
To repeat these options, press 8
To return to the previous menu, press 9
If you are calling with a request on a specific call or series of calls, press 1
If you are calling with a question on your entire invoice, press 2
To repeat these options, press 8
To return to the previous menu, press 9
Please visit your web account if you need to update your credit card information. Your service can become deactivated if your credit card expires or is declined. You can update or change your credit card in a secure environment online.
If you would prefer to speak with a customer care associate, press 1
To repeat these options, press 8
To return to the previous menu, press 9
If we have answered your question, please hang up
xxx offers a fast, convenient method of entering a request for credit for specific calls or groups of calls through your online web account. To request a credit, log into your web account, visit the billing page, then click the link titled “Request A Credit”. Most credit requests are processed and will appear on your account within 48 hours.
To repeat these options, press 8
To return to the previous menu, press 9
If we have answered your question, please hang up
To remove or disconnect one or more of your xxx lines, press 1
To disconnect all active lines, press 2
To repeat these options, press 8
To return to the previous menu, press 9
To learn more about how you can transfer your existing telephone number while enjoying all the benefits of xxx, press 1
To confirm that your letter of agency to transfer your number has been received, press 2
To verify the status of your telephone number transfer to xxx, press 3
To cancel your telephone number transfer, press 4
If you are experiencing a service issue as a result of your number transfer, press 5
To repeat these options, press 8
To return to the previous menu, press 9
You will receive an email confirming that your letter of agency has been received. Please check that the name and address on the form and the phone bill you submitted match exactly. Any discrepancies can cause delays. In addition, you can check the status of your number transfer at any time by visiting your web account.
To speak to a customer care associate, press 1
To repeat these options, press 8
To return to the previous menu, press 9
If we have answered your question, please hang up
Please confirm that the name and address on your telephone bill exactly match the name and address on your letter of agency. We do apologize for any delay you have experienced. Additionally, the telephone number you are transferring to xxx must remain active. Features such as Distinctive Ring must be removed. Please call your previous service provider to remove these features if you have not yet done so.
To obtain the status of your number transfer, please log into your web account.
To speak to a customer care associate, press 1
To repeat these options, press 8
To return to the previous menu, press 9
If we have answered your question, please hang up
For questions about the shipping of your xxx device, press 1
For questions about your bill, press 2
For information or help transferring a telephone number to xxx, press 3
If you recently moved, press 4
For other general questions about xxx, such as assistance with features or changing your web account password, press 5
To repeat these options, press 8
To return to the previous menu, press 9
If your shipment has been delayed longer than 7 days, press 1 to report a lost shipment
For instructions on how to track a shipment, press 2.
Please note that xxx offers shipping through ground transportation only. 2nd day and overnight shipping are currently not available.
To repeat these options, press 8
To return to the previous menu, press 9
If you moved and need to update your billing address, please visit your web account where you can update the information in an easy and secure environment. Your billing address needs to be accurate in order for your service to be billed properly. Additionally, please be sure that you update the information for our 911 service; this is also available on your dashboard in the web account.
To speak to a customer care associate, press 1
To repeat these options, press 8
To return to the previous menu, press 9
If we have answered your question, please hang up
Most equipment is shipped via xxx’s home delivery service. With home delivery, xxx delivers the package to your local post office and it is delivered to your location by postal carrier.
To track your shipment please visit www.xxx.com. On the xxx home page, do not enter your tracking information, unless you have the tracking number which was provided by xxx. Instead, click the link for Tracking. Next, click the link for Track by Reference Number. Here you will enter the xxx order number that was provided when you placed your order with us. Click Track for your results.
To repeat these options, press 8
To return to the previous menu, press 9
We apologize for any interruption in service you may have experienced. We post any systemic issues such as outages with local carriers in your web account.
If you are a new customer and would like assistance connecting your adapter and placing calls for the first time, press 3
If you currently use xxx service and are now experiencing difficulties, please choose from the following 5 options
If you have no dial tone, press 1
If you are experiencing choppy or garbled audio, press 2
If you are having difficulty connecting your telephone adapter for the first time, press 3
If you are having problems making or receiving calls press 4
If you are having problems making or receiving faxes, press 5
To repeat these options, press 8
To return to the previous menu, press 9
xxx service requires a high speed Internet connection in order to operate. Please confirm that your Internet connection is active.
If your internet is not working, press 1
If your internet connection is working properly but your xxx service is not, press 2
To repeat these options, press 8
To return to the previous menu, press 9
xxx service is provided over your existing high speed internet connection. If your internet connection is not functioning properly, this will also affect your phone service. Please verify that the connections and power to your cable or DSL modem are fastened securely and working properly. If you have checked this and your internet connection is still not working, you will need to contact your internet service provider in order to have your internet service repaired. When your internet service has been restored, you need to reboot your adapter and then your xxx service will also begin functioning normally.
To repeat these options, press 8
To return to the previous menu, press 9
Most service issues can be resolved very easily by rebooting your telephone adapter. Rebooting is a simple process that takes less than 5 minutes.
To reboot your adapter, unplug the following in this order. Your phone adapter, any routers you have on your network and your cable or DSL modem. Wait 10 seconds then plug them back in reverse order. First your cable or DSL modem, then your router if you have one, and last your telephone adapter. Wait 3 minutes, then pick up your phone and listen for dial tone. You should now be able to use your service normally.
To repeat these options, press 8
To return to the previous menu, press 9
If you have already rebooted your adapter and the problem still exists, press 1 for a technical support representative.
Choppy or otherwise unclear audio may be due to limitations in the amount of bandwidth available from your high speed internet connection. Often, this problem can be corrected by using the bandwidth saver in your xxx web account.
For instructions on how to change the bandwidth settings, press 1
If you have already changed the bandwidth settings for your account, press 2
To repeat these options, press 8
To return to the previous menu, press 9
Changing the bandwidth setting will permit you to make and receive calls using a smaller amount of the bandwidth from your internet connection.
To reduce the bandwidth, log into your web account from any computer and visit the Features page. Click “Bandwidth Saver” and change the setting from “Highest sound quality” to “Normal quality”. Last, be sure to save your settings.
To repeat these options, press 8
To return to the previous menu, press 9
If you are having difficulty making and receiving calls, press 1
If you cannot make any outgoing calls, press 2
If you are not receiving any calls, press 3
If you are experiencing garbled or unclear audio, press 4
For all other service issues, press 5
To repeat these options, press 8
To return to the previous menu, press 9
If your telephone adapter is not connected to the internet, calls may go directly to voicemail. Please confirm that your telephone adapter has been connected to the internet using the directions provided with your welcome kit. If your adapter is not connected and you would like assistance connecting it, please hang up and dial back to customer care selecting the menu option for new installations. We will be happy to assist you with connecting your adapter.
If you have confirmed that your adapter is connected to the internet, press 1 to speak with a customer care associate
To repeat these options, press 8
To return to the previous menu, press 9
If you are not receiving calls, it is possible that all your calls are going directly to Voicemail or Call Forwarding. This could be due to your voicemail or call forwarding settings. Please log in to your web account and access your voicemail and call forwarding options. If the delay before a call goes to voicemail or call forwarding is set for 0 seconds, please select a high number and save your settings.
If you have confirmed that your settings are not set to 0, press 1 to speak with a customer care associate.
To repeat these options, press 8
To return to the previous menu, press 9
Script:
Thank you for your interest in xxx. We are glad you called. If you would like to learn more about signing up for xxx and joining the revolution, please press 1
If you are a xxx customer and need help with your service or have questions about new features please press 2
To repeat these options, press 8
If you are interested in xxx for your home or residence, please press 1
If you are interested in xxx for your business, whether in a separate office or a home office, please press 2
If you are interested in adding one residential telephone number, please press 1
If you are interested in more than one telephone number for your home, please press 2
Thank you for calling xxx where you can enjoy Unlimited calling anywhere in the US, Canada and Puerto Rico for only $24.99 a month. Your call may be monitored for quality and training purposes.
To have xxx phone service, you need to have a high-speed Internet connection such as DSL or Cable.
If you currently have a high speed internet connection, press 1
If you do NOT currently have a high speed internet connection, press 2
Please have a major credit or debit card ready so you can enjoy xxx’s feature-rich calling plans and great international rates.
If you have a major credit card available, press 1
If you do not have a major credit or debit card at this time, press 2
Because xxx offers convenient online billing, we are not able to process your order without a major credit or debit card..........
.............................
...............
Script:
Thank you for your interest in xxx. We are glad you called. If you would like to learn more about signing up for xxx and joining the revolution, please press 1
If you are a xxx customer and need help with your service or have questions about new features please press 2
To repeat these options, press 8
If you are interested in xxx for your home or residence, please press 1
If you are interested in xxx for your business, whether in a separate office or a home office, please press 2
If you are interested in adding one residential telephone number, please press 1
If you are interested in more than one telephone number for your home, please press 2
Thank you for calling xxx where you can enjoy Unlimited calling anywhere in the US, Canada and Puerto Rico for only $24.99 a month. Your call may be monitored for quality and training purposes.
To have xxx phone service, you need to have a high-speed Internet connection such as DSL or Cable.
If you currently have a high speed internet connection, press 1
If you do NOT currently have a high speed internet connection, press 2
Please have a major credit or debit card ready so you can enjoy xxx’s feature-rich calling plans and great international rates.
If you have a major credit card available, press 1
If you do not have a major credit or debit card at this time, press 2
Because xxx offers convenient online billing, we are not able to process your order without a major credit or debit card.
For more information on our services, please visit our website at www.xxx.com
Thank you for calling xxx
Because xxx phone service is Voice over the Internet, we require a high-speed internet connection such as DSL or Cable Internet for our service to work. When you obtain high-speed internet in the future, we will be more than happy to offer you our phone services.
For more information on our services, please visit our website at www.xxx.com
Thank you for calling xxx
Thank you for your loyalty as a customer. We are working hard to provide you with the best service possible. We apologize for any wait you may experience. To best service your call, please choose one of the following 6 options.
For assistance installing your new device or activating your line, press 1
For questions about your bil, specific charges on your bill or to make changes to your account, press 2
For questions about transferring your existing telephone number to xxx, press 3
For general questions, such as assistance with features or assistance with changing your web account password, press 4
For service issues, such as no dial tone or difficulty making or receiving calls, press 5
For questions about dialing 911 or if you have experienced a problem dialing 911, press 6
To repeat these options, press 8
To return to the previous menu, press 9
For questions regarding a billing charge including requests for credit, press 1
To update or change your credit card information, press 2
To discontinue service on one or more of your lines, press 3
For other general billing questions, press 4
To repeat these options, press 8
To return to the previous menu, press 9
If you are calling with a request on a specific call or series of calls, press 1
If you are calling with a question on your entire invoice, press 2
To repeat these options, press 8
To return to the previous menu, press 9
Please visit your web account if you need to update your credit card information. Your service can become deactivated if your credit card expires or is declined. You can update or change your credit card in a secure environment online.
If you would prefer to speak with a customer care associate, press 1
To repeat these options, press 8
To return to the previous menu, press 9
If we have answered your question, please hang up
xxx offers a fast, convenient method of entering a request for credit for specific calls or groups of calls through your online web account. To request a credit, log into your web account, visit the billing page, then click the link titled “Request A Credit”. Most credit requests are processed and will appear on your account within 48 hours.
To repeat these options, press 8
To return to the previous menu, press 9
If we have answered your question, please hang up
To remove or disconnect one or more of your xxx lines, press 1
To disconnect all active lines, press 2
To repeat these options, press 8
To return to the previous menu, press 9
To learn more about how you can transfer your existing telephone number while enjoying all the benefits of xxx, press 1
To confirm that your letter of agency to transfer your number has been received, press 2
To verify the status of your telephone number transfer to xxx, press 3
To cancel your telephone number transfer, press 4
If you are experiencing a service issue as a result of your number transfer, press 5
To repeat these options, press 8
To return to the previous menu, press 9
You will receive an email confirming that your letter of agency has been received. Please check that the name and address on the form and the phone bill you submitted match exactly. Any discrepancies can cause delays. In addition, you can check the status of your number transfer at any time by visiting your web account.
To speak to a customer care associate, press 1
To repeat these options, press 8
To return to the previous menu, press 9
If we have answered your question, please hang up
Please confirm that the name and address on your telephone bill exactly match the name and address on your letter of agency. We do apologize for any delay you have experienced. Additionally, the telephone number you are transferring to xxx must remain active. Features such as Distinctive Ring must be removed. Please call your previous service provider to remove these features if you have not yet done so.
To obtain the status of your number transfer, please log into your web account.
To speak to a customer care associate, press 1
To repeat these options, press 8
To return to the previous menu, press 9
If we have answered your question, please hang up
For questions about the shipping of your xxx device, press 1
For questions about your bill, press 2
For information or help transferring a telephone number to xxx, press 3
If you recently moved, press 4
For other general questions about xxx, such as assistance with features or changing your web account password, press 5
To repeat these options, press 8
To return to the previous menu, press 9
If your shipment has been delayed longer than 7 days, press 1 to report a lost shipment
For instructions on how to track a shipment, press 2.
Please note that xxx offers shipping through ground transportation only. 2nd day and overnight shipping are currently not available.
To repeat these options, press 8
To return to the previous menu, press 9
If you moved and need to update your billing address, please visit your web account where you can update the information in an easy and secure environment. Your billing address needs to be accurate in order for your service to be billed properly. Additionally, please be sure that you update the information for our 911 service; this is also available on your dashboard in the web account.
To speak to a customer care associate, press 1
To repeat these options, press 8
To return to the previous menu, press 9
If we have answered your question, please hang up
Most equipment is shipped via xxx’s home delivery service. With home delivery, xxx delivers the package to your local post office and it is delivered to your location by postal carrier.
To track your shipment please visit www.xxx.com. On the xxx home page, do not enter your tracking information, unless you have the tracking number which was provided by xxx. Instead, click the link for Tracking. Next, click the link for Track by Reference Number. Here you will enter the xxx order number that was provided when you placed your order with us. Click Track for your results.
To repeat these options, press 8
To return to the previous menu, press 9
We apologize for any interruption in service you may have experienced. We post any systemic issues such as outages with local carriers in your web account.
If you are a new customer and would like assistance connecting your adapter and placing calls for the first time, press 3
If you currently use xxx service and are now experiencing difficulties, please choose from the following 5 options
If you have no dial tone, press 1
If you are experiencing choppy or garbled audio, press 2
If you are having difficulty connecting your telephone adapter for the first time, press 3
If you are having problems making or receiving calls press 4
If you are having problems making or receiving faxes, press 5
To repeat these options, press 8
To return to the previous menu, press 9
xxx service requires a high speed Internet connection in order to operate. Please confirm that your Internet connection is active.
If your internet is not working, press 1
If your internet connection is working properly but your xxx service is not, press 2
To repeat these options, press 8
To return to the previous menu, press 9
xxx service is provided over your existing high speed internet connection. If your internet connection is not functioning properly, this will also affect your phone service. Please verify that the connections and power to your cable or DSL modem are fastened securely and working properly. If you have checked this and your internet connection is still not working, you will need to contact your internet service provider in order to have your internet service repaired. When your internet service has been restored, you need to reboot your adapter and then your xxx service will also begin functioning normally.
To repeat these options, press 8
To return to the previous menu, press 9
Most service issues can be resolved very easily by rebooting your telephone adapter. Rebooting is a simple process that takes less than 5 minutes.
To reboot your adapter, unplug the following in this order. Your phone adapter, any routers you have on your network and your cable or DSL modem. Wait 10 seconds then plug them back in reverse order. First your cable or DSL modem, then your router if you have one, and last your telephone adapter. Wait 3 minutes, then pick up your phone and listen for dial tone. You should now be able to use your service normally.
To repeat these options, press 8
To return to the previous menu, press 9
If you have already rebooted your adapter and the problem still exists, press 1 for a technical support representative.
Choppy or otherwise unclear audio may be due to limitations in the amount of bandwidth available from your high speed internet connection. Often, this problem can be corrected by using the bandwidth saver in your xxx web account.
For instructions on how to change the bandwidth settings, press 1
If you have already changed the bandwidth settings for your account, press 2
To repeat these options, press 8
To return to the previous menu, press 9
Changing the bandwidth setting will permit you to make and receive calls using a smaller amount of the bandwidth from your internet connection.
To reduce the bandwidth, log into your web account from any computer and visit the Features page. Click “Bandwidth Saver” and change the setting from “Highest sound quality” to “Normal quality”. Last, be sure to save your settings.
To repeat these options, press 8
To return to the previous menu, press 9
If you are having difficulty making and receiving calls, press 1
If you cannot make any outgoing calls, press 2
If you are not receiving any calls, press 3
If you are experiencing garbled or unclear audio, press 4
For all other service issues, press 5
To repeat these options, press 8
To return to the previous menu, press 9
If your telephone adapter is not connected to the internet, calls may go directly to voicemail. Please confirm that your telephone adapter has been connected to the internet using the directions provided with your welcome kit. If your adapter is not connected and you would like assistance connecting it, please hang up and dial back to customer care selecting the menu option for new installations. We will be happy to assist you with connecting your adapter.
If you have confirmed that your adapter is connected to the internet, press 1 to speak with a customer care associate
To repeat these options, press 8
To return to the previous menu, press 9
If you are not receiving calls, it is possible that all your calls are going directly to Voicemail or Call Forwarding. This could be due to your voicemail or call forwarding settings. Please log in to your web account and access your voicemail and call forwarding options. If the delay before a call goes to voicemail or call forwarding is set for 0 seconds, please select a high number and save your settings.
If you have confirmed that your settings are not set to 0, press 1 to speak with a customer care associate.
To repeat these options, press 8
To return to the previous menu, press 9
Script:
Thank you for your interest in xxx. We are glad you called. If you would like to learn more about signing up for xxx and joining the revolution, please press 1
If you are a xxx customer and need help with your service or have questions about new features please press 2
To repeat these options, press 8
If you are interested in xxx for your home or residence, please press 1
If you are interested in xxx for your business, whether in a separate office or a home office, please press 2
If you are interested in adding one residential telephone number, please press 1
If you are interested in more than one telephone number for your home, please press 2
Thank you for calling xxx where you can enjoy Unlimited calling anywhere in the US, Canada and Puerto Rico for only $24.99 a month. Your call may be monitored for quality and training purposes.
To have xxx phone service, you need to have a high-speed Internet connection such as DSL or Cable.
If you currently have a high speed internet connection, press 1
If you do NOT currently have a high speed internet connection, press 2
Please have a major credit or debit card ready so you can enjoy xxx’s feature-rich calling plans and great international rates.
If you have a major credit card available, press 1
If you do not have a major credit or debit card at this time, press 2
Because xxx offers convenient online billing, we are not able to process your order without a major credit or debit card..........
.............................
...............
Please note that you should only use the script or your recording of it for auditioning purposes. The script is property, unless otherwise specified, of the voice seeker and it is protected by international copyright laws.
Voice-Seeker Details
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