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473518
473518
A voice over for a 10 minute product slideshow (7 minutes of naration) for use as a rolling demo at a trade show. The audio must be in presentation-quality .wav files. This is an urgent requirement and only artists able to do this work in the coming week (NLT 7th May) should quote. The artist is required to do the Narrator roll.
Script for C3M Telesales Auto Demo
May 03, 2004 14:51:20 (GMT -05:00) Eastern Time (US & Canada) May 04, 2004 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
)
Closed
55
0
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Script for C3M Telesales Auto Demo
May 03, 2004 14:51:20 (GMT -05:00) Eastern Time (US & Canada) May 04, 2004 00:00:00 (GMT -05:00) Eastern Time (US & Canada) No (click here to learn more about
)
Closed
55
0
0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far.
Project Parameters
None
To be defined
Promos
English - North American
Not defined
Middle Age Male
Not defined
There are no special pre-, post-, or production requirements for this project.
Not defined
Not defined
No
Not defined
Script Details
Yes
N/A
NOTE FROM VOICE123 - PLEASE RECORD JUST A LITTLE PIECE OF THE SCRIPT-
*********************
Slide 1
[Click]
[Narrator] Excellence in customer relations does not just happen. Your staff need the right tools to provide a friendly, knowledgeable and efficient customer interface to your organization. C 3 M Telesales provides these for anyone who deals with customers, over the phone, on a regular basis. C 3 M Telesales has been designed by industry practitioners in consultation with leading M F G PRO clients.
Let me now introduce you to the Telesales module and explain its features and benefits.
[Music]
Slide 2
[Narr] The first thing you notice with Telesales is that it is a 100% native M F G PRO module. Here we see it in a telnet version but it is also developed for Desktop 2.5. Users of MFG/Pro will be instantly at home with Telesales. If we select 1, order maintenance we will see how Wendy was able to efficiently deal with Clive’s order.
Slide 3
[Nar] When Wendy started her shift, she was scheduled onto a call list by her supervisor, Dianne. The Cut Off Date is the limit to look ahead for customers due to be rung. We can modify it to allow for upcoming holiday.
Slide 4
[Nar] The Call List concept is central to the operation of Telesales. A call list is a collection of customers who may potentially need to be called. There is full control over which operators can access what call lists, allowing you to match knowledge and skill of operators to customers.
Slide 5
[Narr] Like normal M F G PRO, full look up functionality is available.
Slide 6
[Narr] Having selected a call list to work on, this is where Mandy has her ‘home base’. C 3 M Telesales is designed for both in-bound and out-bound call center operation. By selecting O for outbound call Mandy can make a call to the next customer on her list. If she wishes to pick up an incoming call she would choose ‘P’ for phone call. Other choices include e-mail and Sales Representative. When we select O we will automatically have the next customer call queued. Depending on privileges, operators may be allowed to browse the list of calls and pick and choose from them
Slide 7
[Narr] Like this.
Slide 8
[nar] A power feature of Telesales is support for customer notes. Notes allows unlimited records of customer interaction to be kept. This notes function links to a complete complaints management and issue escalation and resolution system. All from right there in front of the operator, for use during the customer call.
Slide 9
[Nar] Telesales was built in consultation with high-volume order processors like yourself. The research was clear: what users want is a fast and efficient order detail screen. Here you can see that lines are pre-populated. Depending on the customer preferences, this screen can bring up a regular standing order with quantities for review, a template order with items but no quantities, items based on historical trends, or no items. You will also see that to the right of the quantity field is information on the historical orders. At the bottom frame are essential details about the current line. This screen is also highly field configurable, due to the advanced software architecture that drives C3M – so if you would prefer Available To Promise data instead of order history, you can have it.
Slide 10
[Nar] While taking an order is critical, real profitability is created by your team’s ability to lead the customer to your marketing objectives. Based on rules you configure, the system will advise potential up-sell and cross-sell opportunities. Combined with the order template, alternatives and history display, like Wendy your staff will be able to increase the average customer basket size.
Slide 11
[Nar] We have the order detail! Lets confirm it back to the customer. Importantly we can provide information on order totals and allow editing of trailer codes. Now I would like point out a very powerful feature of the system. Based on a rules you can configure and extend, the correct site for shipment will be identified. The single customer order will then be split into multiple orders, one for each site. This break up is visible in the summary screen and you can cycle through the orders by supply site.
Slide 12
The final screen is the call completion screen. Here we record the outcome of the call. In this case a sale. We can also confirm with the client when we will call next. This creates the impression of an organised and professional supplier in the mind of your customer. And that it.
Slide 13
[Nar] Back to ‘home base’ to process another call.
Slide 14
[Nar] Let’s recap. C3M is a native MFG/PRO module, available in Character and Desktop 2 Interfaces. It is design to support both inbound and outbound telesales operations. Customer are allocated to call lists that determines by who and when they will be called. A full notes and complaint management system in included. The order line entry is driven from templates to speed entry and full history in visible. There are facilities for up and cross sell. A powerful feature is the ability to split orders based on supply site, allowing an operator to take a complete order without jumping between sites in MFG/PRO. Of course there are call and customer statistics included.
Slide 15
[Nar] So why Telesales? Of course there is the customer service aspects and the improvement in corporate knowledge delivery but I would like to you focus on this simple equation. When you move from the standard MFG/PRO order entry in your call center you will realize an estimates 60% saving in labour. Do the maths for yourself. Combine this with a rock solid application performance and I think you will agree that C 3 M Telesales is your call center’s tool for excellent customer relations
Slide 16
[Narr] Thank You. For more information please talk to your MAX S I Representative or visit our web site.
*********************
Slide 1
[Click]
[Narrator] Excellence in customer relations does not just happen. Your staff need the right tools to provide a friendly, knowledgeable and efficient customer interface to your organization. C 3 M Telesales provides these for anyone who deals with customers, over the phone, on a regular basis. C 3 M Telesales has been designed by industry practitioners in consultation with leading M F G PRO clients.
Let me now introduce you to the Telesales module and explain its features and benefits.
[Music]
Slide 2
[Narr] The first thing you notice with Telesales is that it is a 100% native M F G PRO module. Here we see it in a telnet version but it is also developed for Desktop 2.5. Users of MFG/Pro will be instantly at home with Telesales. If we select 1, order maintenance we will see how Wendy was able to efficiently deal with Clive’s order.
Slide 3
[Nar] When Wendy started her shift, she was scheduled onto a call list by her supervisor, Dianne. The Cut Off Date is the limit to look ahead for customers due to be rung. We can modify it to allow for upcoming holiday.
Slide 4
[Nar] The Call List concept is central to the operation of Telesales. A call list is a collection of customers who may potentially need to be called. There is full control over which operators can access what call lists, allowing you to match knowledge and skill of operators to customers.
Slide 5
[Narr] Like normal M F G PRO, full look up functionality is available.
Slide 6
[Narr] Having selected a call list to work on, this is where Mandy has her ‘home base’. C 3 M Telesales is designed for both in-bound and out-bound call center operation. By selecting O for outbound call Mandy can make a call to the next customer on her list. If she wishes to pick up an incoming call she would choose ‘P’ for phone call. Other choices include e-mail and Sales Representative. When we select O we will automatically have the next customer call queued. Depending on privileges, operators may be allowed to browse the list of calls and pick and choose from them
Slide 7
[Narr] Like this.
Slide 8
[nar] A power feature of Telesales is support for customer notes. Notes allows unlimited records of customer interaction to be kept. This notes function links to a complete complaints management and issue escalation and resolution system. All from right there in front of the operator, for use during the customer call.
Slide 9
[Nar] Telesales was built in consultation with high-volume order processors like yourself. The research was clear: what users want is a fast and efficient order detail screen. Here you can see that lines are pre-populated. Depending on the customer preferences, this screen can bring up a regular standing order with quantities for review, a template order with items but no quantities, items based on historical trends, or no items. You will also see that to the right of the quantity field is information on the historical orders. At the bottom frame are essential details about the current line. This screen is also highly field configurable, due to the advanced software architecture that drives C3M – so if you would prefer Available To Promise data instead of order history, you can have it.
Slide 10
[Nar] While taking an order is critical, real profitability is created by your team’s ability to lead the customer to your marketing objectives. Based on rules you configure, the system will advise potential up-sell and cross-sell opportunities. Combined with the order template, alternatives and history display, like Wendy your staff will be able to increase the average customer basket size.
Slide 11
[Nar] We have the order detail! Lets confirm it back to the customer. Importantly we can provide information on order totals and allow editing of trailer codes. Now I would like point out a very powerful feature of the system. Based on a rules you can configure and extend, the correct site for shipment will be identified. The single customer order will then be split into multiple orders, one for each site. This break up is visible in the summary screen and you can cycle through the orders by supply site.
Slide 12
The final screen is the call completion screen. Here we record the outcome of the call. In this case a sale. We can also confirm with the client when we will call next. This creates the impression of an organised and professional supplier in the mind of your customer. And that it.
Slide 13
[Nar] Back to ‘home base’ to process another call.
Slide 14
[Nar] Let’s recap. C3M is a native MFG/PRO module, available in Character and Desktop 2 Interfaces. It is design to support both inbound and outbound telesales operations. Customer are allocated to call lists that determines by who and when they will be called. A full notes and complaint management system in included. The order line entry is driven from templates to speed entry and full history in visible. There are facilities for up and cross sell. A powerful feature is the ability to split orders based on supply site, allowing an operator to take a complete order without jumping between sites in MFG/PRO. Of course there are call and customer statistics included.
Slide 15
[Nar] So why Telesales? Of course there is the customer service aspects and the improvement in corporate knowledge delivery but I would like to you focus on this simple equation. When you move from the standard MFG/PRO order entry in your call center you will realize an estimates 60% saving in labour. Do the maths for yourself. Combine this with a rock solid application performance and I think you will agree that C 3 M Telesales is your call center’s tool for excellent customer relations
Slide 16
[Narr] Thank You. For more information please talk to your MAX S I Representative or visit our web site.
Please note that you should only use the script or your recording of it for auditioning purposes. The script is property, unless otherwise specified, of the voice seeker and it is protected by international copyright laws.
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