Project Main Details
VOICEOVER AUDITION SCRIPT
CHARACTER NAME: Tim
ROLE: RealNetworks contact center agent
Audio will be used in a business presentation 2010-09-29 20:16:25 GMT 2010-10-04 12:00:00 (GMT -08:00) Pacific Time (US & Canada) Yes (click here to learn more about ) Closed 0 0 0 direct invitation(s) have been sent by the voice seeker resulting in 0 audition(s) and/or proposal(s) so far. Voice123 SmartCast is seeking 50 auditions and/or proposals for this project (approx.) Invitations sent by SmartCast have resulted in 0 audition(s) and/or proposal(s) so far.
• Audio files must be delivered via FTP/Dropbox/Google Drive/cloud
I got a call from Pam, a customer who was having trouble logging into her new RealPlayer Plus. She told me it just said “service unavailable”.
I started to gather information from Pam… starting with what version of RealPlayer she had.
Although this was a phone call, I also use email and chat to work with customers. In those cases I can do a browser scrape and the customer’s system information shows up right in my desktop.
The great thing about the RightNow desktop is that information automatically changes and data pre-populates based on what I enter. It’s all about the right information at the right time.
I asked Pam questions about her computer and network and I was able to quickly troubleshoot her issue.
Then I checked the knowledgebase for a resolution… and found the answer.
It turns out that the firewall wasn’t allowing RealPlayer. I walked her through the fix and solved the problem.
When I finished, the system automatically sent Pam a survey so RealNetworks can continually strive to deliver a great customer experiences.
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